Enterprise Vault™ Discovery Accelerator Installation Guide

Last Published:
Product(s): Enterprise Vault (14.2)
  1. Introducing Discovery Accelerator
    1.  
      Key features of Discovery Accelerator
    2.  
      About the Discovery Accelerator components
    3. Product documentation
      1.  
        White papers on the Veritas Support website
      2.  
        Discovery Accelerator training modules
  2. Preparing to install Discovery Accelerator
    1. Configuration options for Discovery Accelerator
      1.  
        Discovery Accelerator configuration for large installations
      2.  
        Discovery Accelerator configuration for smaller installations
    2.  
      Supported versions of Enterprise Vault in Discovery Accelerator environments
    3. Prerequisites for Discovery Accelerator
      1.  
        Prerequisites for the SQL Server computer
      2.  
        Prerequisites for the Discovery Accelerator server computer
      3.  
        Prerequisites for the Enterprise Vault server computer
      4.  
        Prerequisites for Discovery Accelerator client computers
    4.  
      Configuring Outlook to enable the processing of items with many attachments or many recipients
    5.  
      Setting the Windows and ASP.NET Temp folder permissions
    6. Security requirements for temporary folders
      1.  
        Granting additional users and groups access to the temporary folders
    7.  
      Disabling networking facilities that can disrupt a Discovery Accelerator environment
    8.  
      Disabling the Windows Search Service on the Discovery Accelerator server
    9.  
      Ensuring that the Windows Server service is running on the Discovery Accelerator server
    10.  
      Configuring the SQL Server Agent service
    11.  
      Assigning SQL Server roles to the Vault Service account
    12.  
      Installing and configuring the SQL full-text search indexing service
    13.  
      Verifying that Enterprise Vault expands distribution lists
  3. Installing Discovery Accelerator
    1. Installing the Discovery Accelerator server software
      1.  
        Allowing Enterprise Vault to communicate with Discovery Accelerator through the Windows firewall
      2. Creating the configuration database and customer databases
        1.  
          Configuring analytics database locations
      3. Setting up a Custodian Manager website
        1.  
          Assigning the required Active Directory permissions to the Custodian Manager synchronization account
      4.  
        Uploading the Discovery Accelerator report templates
      5. Configuring Discovery Accelerator for use in a SQL Server Always On environment
        1.  
          Using SQL Server Reporting Services in an Always On environment
      6. Installing Discovery Accelerator in a clustered environment
        1.  
          Configuring Discovery Accelerator for use in a Network Load Balancing cluster
      7.  
        Maximizing security in your Discovery Accelerator databases
    2. Installing the Discovery Accelerator client software
      1.  
        Modifying the configuration file for the Discovery Accelerator client
      2.  
        Using the MSI installer package to install the Discovery Accelerator client
  4. Appendix A. Ports that Discovery Accelerator uses
    1.  
      Default ports for Discovery Accelerator
    2.  
      Changing the ports that Discovery Accelerator uses
  5. Appendix B. Troubleshooting
    1.  
      Error messages appear in the event log when upgrading to Discovery Accelerator 14.2
    2.  
      Enterprise Vault Accelerator Manager service not created
    3.  
      Enterprise Vault Accelerator Manager service does not start
    4.  
      "Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer
    5.  
      Cannot create or upgrade Discovery Accelerator customer databases when Symantec Endpoint Protection is running
    6.  
      Permissions error when uninstalling the Discovery Accelerator client from a UAC-enabled computer
    7.  
      Uninstalling the Discovery Accelerator client from a shared location may prevent other users from starting the client

Prerequisites for the Discovery Accelerator server computer

Table: Required software for Discovery Accelerator server installation lists the software items that you must install and configure on the computer that is to run the Discovery Accelerator server software.

Table: Required software for Discovery Accelerator server installation

Item

Notes

.NET Core

You require .NET Core 2.2.8 hosting bundle.

See the Links To Related Software folder in the distribution media.

.NET Framework

You require .NET Framework 4.5.2 and .NET Framework 4.7.2 Runtime

See the Links To Related Software folder in the distribution media.

Enterprise Vault

If Discovery Accelerator is installed on a separate computer from Enterprise Vault, you must install the Enterprise Vault software on the Discovery Accelerator computer.

As a minimum, you require an 12.0 or later version of one of the following:

  • Enterprise Vault Services.

  • Enterprise Vault API Runtime.

See Supported versions of Enterprise Vault in Discovery Accelerator environments.

There is no need to configure Enterprise Vault after you have installed it on your Discovery Accelerator server computer; do not run the Enterprise Vault configuration wizard. In addition, if the Enterprise Vault Admin service is running on your Discovery Accelerator server computer, we recommend that you stop it and set its startup type to Disabled.

To search on content with Discovery Accelerator, set indexing on the Enterprise Vault archives to full.

Internet Information Services (IIS)

You require IIS 8.0 or later with ASP.NET, IIS 6.0 Management Compatibility, and Windows Authentication.

Node.js

You require Node.js (x64) version 14.17.3 or later.

See the Links To Related Software folder in the distribution media.

Notes client

You require version 9.0 or later of the Notes client so that client users can export Domino items.

Install the client in single-user mode, using the account under which the Accelerator Manager service runs.

Outlook

You require Outlook 2013 SP1 or later so that client users can export Exchange Server items in PST format and download the original versions of the items. The export-to-PST feature requires a 32-bit version of Outlook 2013 SP1 or later; it does not work with the 64-bit version.

Add the AttachmentMax and RecipientMax values to the registry on the Discovery Accelerator server to avoid problems when processing items that have many attachments or many recipients.

See Configuring Outlook to enable the processing of items with many attachments or many recipients.

Visual C++ Redistributable

You require the Microsoft Visual C++ 2013 Redistributable (x86).

See the Links To Related Software folder in the distribution media.

Web browser

You require one of the following:

  • Microsoft Edge.

  • Microsoft Internet Explorer 11.

For optimum results, do the following:

  • Configure the privacy settings in the browser to allow cookies.

  • Turn off any pop-up blockers.

  • Ensure that the advanced option Play animations in webpages is selected.

    In Internet Explorer, click Internet Options on the Tools menu. Then, on the Advanced tab, locate the required option in the Multimedia category.

Windows

You require one of the following:

  • Windows Server 2012, Original Release or R2.

  • Windows Server 2016, Original Release.

  • Windows Server 2019

We recommend that you do the following:

For the best results, we recommend that you install the Discovery Accelerator server software on a computer that has the following:

  • At least 4 GB of memory.

  • Sufficient hard drive space to accommodate the searches and export runs that you expect to undertake.

    All transaction requests from Discovery Accelerator clients to the Enterprise Vault and Discovery Accelerator servers use the Temp folder of the Vault Service account for temporary storage. Therefore, you must ensure that this folder has sufficient free space to handle large Discovery Accelerator searches and export runs. On both the Discovery Accelerator and Enterprise Vault servers, the Vault Service account's Temp folder must be on a drive that has a minimum of 40 GB of free space. However, 80 GB of free space is preferable.

    Exclude the Vault Service account's Temp folders from antivirus scanning.

  • Multiple hard drives. For example, you might use drive C for the operating system, drive D for the CD or DVD drive, drive E for the Temp folder of the Vault Service account, and drive F for the export output folder. You might split the Windows paging file across drives E and F.

The Best Practices Guide provides extensive information on the Discovery Accelerator server's hardware requirements. You can obtain this guide from the Veritas Support website at https://www.veritas.com/docs/100024378.