NetBackup IT Analytics Exporter Installation and Configuration Guide

Last Published:
Product(s): NetBackup IT Analytics (11.3)

Resolve NetBackup exporter issues

Ideally, a simple restart of the exporter must resolve any issues observed during its operations. However, these generic steps help you troubleshoot any issues seen in the NetBackp exporter operations on the respective hosts.

On Linux host
  1. Ensure the NetBackup Exporter service is running. The itanalytics_netbackup_exporter.service service is available in the /etc/systemd/system directory.

    • Check the service status using systemctl status itanalytics_netbackup_exporter.service on the terminal.

    • If the service has stopped, start it using systemctl start itanalytics_netbackup_exporter.service.

  2. Verify whether the exporter is exposing the metrics on 9099 port and path /metrics, using the curl http://127.0.0.1:9099/metrics command.

    If it gives a Prometheus output as a response, then the NetBackup exporter is working fine. If not, restart the service and check again.

  3. Check whether all collectors are enabled in the configuration file. If not then enable them and restart the NetBackup exporter service.

    Configure the NetBackup exporter

  4. Check for detailed logs at <INSTALLATION_PATH>/itanalytics/logs/netbackup_exporter.log.
On Windows host
  1. Ensure the NetBackup Exporter service is running from the Windows Services console. The service available by the name NetBackup IT Analytics NetBackup Exporter Service. Restart the service if required.
  2. Ensure the metrics exposed by the NetBackup exporter on the specified path is reachable. All metrics are exposed on the running host at port 9099 and path /metrics.

    To check:

    • Open any of the installed browsers on the same host.

    • Check the response for the URL http://127.0.0.1:9099/metrics.

    If you get a Prometheus metrics output as a response, then the NetBackup exporter is running fine. Otherwise, restart the service and check again.

  3. Check whether all collectors (exluding physical_device_stats) are enabled in the configuration file. If not then enable them and restart the NetBackup exporter service.

    Configure the NetBackup exporter

  4. Check whether following NetBackup exporter logs are available on the Windows host.

    • Detailed logs are available under <INSTALLATION_PATH>/ITAnalytics/logs/.

    • ITAnalyticsNetBackupExporterService.<TIME_STAMP>.log on Windows host.

    • itanalyticsnetbackupexporterservice-stderr.<TIME_STAMP>.log on Windows host.

    • itanalyticsnetbackupexporterservice-stdout.<TIME_STAMP>.log on Windows host.