NetBackup™ Troubleshooting Guide

Troubleshooting the VxUpdate add package process

When you add NetBackup VxUpdate packages through either the NetBackup web UI or the API, the packages are processed in an asynchronous manner. You can check the status of the package add process with either the GET API or the nbrepo command. Both these options list the packages that are available. If one or more of the packages being added are not available after several minutes, use the steps that are shown to determine the cause of the failure.

The log section that is shown is from the nbwebservice log. It shows an example of one error that can occur during the VxUpdate package add (emphasis is added for clarity):

0,51216,495,495,10738,1633618954821,12920,229,16:5F6DBAD64588994B,393:PackagesServiceImpl.
validateCreatePackagesBulkInputs - The Package file for file path [\\nbserver_store\
vxupdate\NetBackup_9.1.2_VU_2of4\vxupdate_nb_9.1.2_windows_x64.sja] was not found, or is 
not accessible to NetBackup processes on the primary server. If the file exists, it must 
be in a location that is accessible to NetBackup, such as a local directory on the primary 
server.,61:com.netbackup.deployment.packages.service.PackagesServiceImpl,50,51216,495,495,
10739,1633618954822,12920,229,16:5F6DBAD64588994B,11659:Raised exception The Package file 
for file path [\\nbserver_store\vxupdate\NetBackup_9.1.2_VU_2of4\
vxupdate_nb_9.1.2_windows_x64.sja] was not found, or is not accessible to NetBackup 
processes on the primary server. If the file exists, it must be in a location that is 
accessible to NetBackup, such as a local directory on the primary server. - errorCode: 7284

The add attempt shown failed with a NetBackup Status Code 7284. The file in this example exists, but is on a network share that is not accessible to the primary server. NetBackup services such as bprd might not be active with an account that has adequate permissions to read file on UNC paths or network shares.

If you place the .sja file into a Windows profile directory, such as a user's desktop, NetBackup generates a similar error. The error is because the NetBackup services and processes do not have adequate permissions to that location.

Review the NetBackup Status Code Guide for recommended actions.