NetBackup™ Troubleshooting Guide

Issues with Unstructured Data Instant Access

Problem:

Failed to create the instant access with error code 4001 for Unstructured Data Instant Access in AKS (Azure Kubernetes Service) or EKS (Amazon Elastic Kubernetes Service) environment.

Cause:

The MSDP engine on which the backup data is stored may not be in a healthy state.

Sample response message:

{
  "errorCode": 4001,
  "errorMessage": "Failed to create the instant access mount.",
  "attributeErrors": {},
  "fileUploadErrors": [],
  "errorDetails": [
    "Failed to provision the backup. /usr/openv/pdde/vpfs/bin/vpfs_
     actions failed (1): Unable to getCatalog: ('Could not get 
     catalog of backup  
(test-mssql1_1654780591): /usr/openv/pdde/vpfs/bin/cata2map failed 
(255): ', {'statusInfo': {'msgId': 'Failed to 
get catalog', 'parameters': [{'type': 
'string', 'name': 'backupId', 'value': 
'test-mssql1_1654780591'}]}})\n"
  ]
}

Resolution:

Check if the MSDP engines are healthy in your AKS or EKS environment. Alternatively, you can create a new backup and create Unstructured Data Instant Access again using its API interface.