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NetBackup™ Troubleshooting Guide
Last Published:
2023-10-23
Product(s):
NetBackup (10.3.0.1, 10.3)
- Introduction
- Troubleshooting procedures
- About troubleshooting procedures
- Troubleshooting NetBackup problems
- Troubleshooting installation problems
- Troubleshooting configuration problems
- Device configuration problem resolution
- Testing the primary server and clients
- Testing the media server and clients
- Resolving network communication problems with UNIX clients
- Resolving network communication problems with Windows clients
- Troubleshooting vnetd proxy connections
- vnetd proxy connection requirements
- Where to begin to troubleshoot vnetd proxy connections
- Verify that the vnetd process and proxies are active
- Verify that the host connections are proxied
- Test the vnetd proxy connections
- Examine the log files of the connecting and accepting processes
- Viewing the vnetd proxy log files
- Troubleshooting security certificate revocation
- Troubleshooting cloud provider's revoked SSL certificate issues
- Troubleshooting cloud provider's CRL download issues
- How a host's CRL affects certificate revocation troubleshooting
- NetBackup job fails because of revoked certificate or unavailability of CRLs
- NetBackup job fails because of apparent network error
- NetBackup job fails because of unavailable resource
- Primary server security certificate is revoked
- Determining a NetBackup host's certificate state
- Troubleshooting issues with external CA-signed certificate revocation
- About troubleshooting networks and host names
- Verifying host name and service entries in NetBackup
- Example of host name and service entries on UNIX primary server and client
- Example of host name and service entries on UNIX primary server and media server
- Example of host name and service entries on UNIX PC clients
- Example of host name and service entries on UNIX server that connects to multiple networks
- About the bpclntcmd utility
- Using the Host properties to access configuration settings
- Resolving full disk problems
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Troubleshooting problems with the NetBackup web server certificate
- Resolving PBX problems
- Troubleshooting problems with validation of the remote host
- Troubleshooting Auto Image Replication
- Troubleshooting network interface card performance
- About SERVER entries in the bp.conf file
- About unavailable storage unit problems
- Resolving a NetBackup Administration operations failure on Windows
- Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
- Troubleshooting error messages in the NetBackup Administration Console
- Extra disk space required for logs and temporary files for the NetBackup Administration Console
- Unable to logon to the NetBackup Administration Console after external CA configuration
- Troubleshooting file-based external certificate issues
- Troubleshooting Windows certificate store issues
- Troubleshooting backup failures
- Troubleshooting backup failure issues with NAT clients or NAT servers
- Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service
- Issues with email notifications for Windows systems
- Issues with KMS configuration
- Issues with initiating the NetBackup CA migration because of large key size
- Issues with the non-privileged user (service user) account
- Issues with group name format in the auth.conf file
- Troubleshooting the VxUpdate add package process
- Issues with FIPS mode
- Issues with malware scanning
- Issues with NetBackup jobs that are enabled for data-in-transit encryption
- Issues with Unstructured Data Instant Access
- Troubleshooting issues with multi-factor authentication
- Troubleshooting issues with multi-person authorization
- Using NetBackup utilities
- About NetBackup troubleshooting utilities
- About the analysis utilities for NetBackup debug logs
- About the Logging Assistant
- About network troubleshooting utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the NetBackup consistency check repair (NBCCR) utility
- About the nbcplogs utility
- About the robotic test utilities
- About the NetBackup Smart Diagnosis (nbsmartdiag) utility
- About log collection by job ID
- Disaster recovery
- About disaster recovery
- About disaster recovery requirements
- Disaster recovery packages
- About disaster recovery settings
- Recommended backup practices
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- Generating a certificate on a clustered primary server after disaster recovery installation
- About restoring disaster recovery package
- About the DR_PKG_MARKER_FILE environment variable
- Restoring disaster recovery package on Windows
- Restoring disaster recovery package on UNIX
- About recovering the NetBackup catalog
- About the catalog backup process
- Prerequisites for recovering the NetBackup catalog or NetBackup catalog image files
- About NetBackup catalog recovery on Windows computers
- About NetBackup catalog recovery from disk devices
- About NetBackup catalog recovery and symbolic links
- About NetBackup catalog recovery
- NetBackup disaster recovery email example
- About recovering the entire NetBackup catalog
- Establishing a connection with NAT media server before catalog recovery
- About recovering the NetBackup catalog image files
- About recovering the NetBackup databases
- Recovering the NetBackup catalog when NetBackup Access Control is configured
- Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
- Recovering the NetBackup catalog without the disaster recovery file
- Recovering a NetBackup user-directed online catalog backup from the command line
- Restoring files from a NetBackup online catalog backup
- Unfreezing the NetBackup online catalog recovery media
- Steps to carry out when you see exit status 5988 during catalog recovery
Extra disk space required for logs and temporary files for the NetBackup Administration Console
The NetBackup Administration Console requires extra disk space to store logs and temporary files in the following locations.
On the host that is specified in the logon dialog box
In /usr/openv/netbackup/logs/user_ops
On the host where the console was started
In /usr/openv/netbackup/logs/user_ops/nbjlogs
If space is not available, you can experience the following issues:
Long waits for application response
Incomplete data
No response during logon
Reduced functionality in the NetBackup interface, for example, only the Backup, Archive, and Restore and Files System Analyzer nodes appear in the tree
Unexpected error messages:
"Cannot connect" socket errors during logon to the NBJava application server
"Unable to log in, status: 35 cannot make required directory"
"/bin/sh: null: not found (1) "
"An exception occurred: vrts.nbu.admin.bpmgmt.CommandOutputException: Invalid or unexpected class configuration data: <the rest of the message will vary>"
Empty warning dialog boxes