NetBackup IT Analytics Installation and Upgrade Guide for Linux

Last Published:
Product(s): NetBackup IT Analytics (11.4)
  1. Installation overview
    1.  
      Introduction
    2.  
      NetBackup IT Analytics components
    3.  
      Standard or Shared Services licensing edition
    4.  
      Install options
    5.  
      Multi-language support and locale considerations (Linux)
    6.  
      Supported third-party and open source products
  2. Install NetBackup IT Analytics on a Linux server
    1.  
      Step-1: Get the NetBackup IT Analytics license key file
    2.  
      Step-2: Portal and database deployment strategies
    3.  
      Step-3: Portal and database prerequisites
    4. Step-4: Install Oracle database application binaries (Linux)
      1.  
        Create database and users in existing Oracle farm in a Split Architecture deployment
    5.  
      Step-5: Install the Portal application binaries (Linux)
    6.  
      Step-6: Start the Portal services (Linux)
    7.  
      Step-7: Log into the Portal
    8.  
      Step-8: Install a license
    9. Verify the current license configuration
      1.  
        Run the License Summary report
      2.  
        About NetBackup IT Analytics version and license
      3.  
        View License Details
    10. Next steps
      1.  
        Performing a cold backup of the database
      2.  
        Recommended database backup process
  3. Upgrade NetBackup IT Analytics Portal on Linux
    1.  
      Overview
    2.  
      Upgrade path
    3.  
      Before upgrading
    4. Upgrade NetBackup IT Analytics Portal
      1.  
        Upgrade a shared services environment
      2.  
        Run the upgrade utility installer (Linux)
      3.  
        Known issues
      4.  
        Run the upgrade utility
      5.  
        After the upgrade
      6.  
        Upgrade methods to incorporate enterprise objects
      7. Attribute merging during the Portal upgrade
        1.  
          Attribute Management During the Portal Upgrade
        2.  
          Example of a Merge of Attribute Values
        3.  
          Steps to Rename Duplicate Attributes
        4.  
          Best Practice for Attributes in Multi-Tenancy Environments
    5. Data Collector upgrades
      1.  
        Mandatory prerequisites
    6.  
      Troubleshoot - Manual Data Collector upgrades
    7.  
      Troubleshoot Data Collector upgrade manager upgrade failure and collector bundle download failure on Linux
    8.  
      Collector updates from the NetBackup IT Analytics Portal
  4. Upgrade and Migrate to a new server
    1. Upgrade and migrate to a new server
      1.  
        Install the latest release of NetBackup IT Analytics on the new server
      2.  
        Perform an export of the database on the existing server
      3.  
        Stop Portal and agent services on the new server
      4.  
        Drop and re-create the existing portal user on the new server
      5.  
        Import the database onto the new server
      6.  
        Start Portal and agent services on the new server
      7.  
        Download, install, and execute to upgrade the database schema
    2.  
      Testing
    3.  
      Update Data Collector binaries (if necessary)
  5. Appendix A. X Virtual Frame Buffer
    1.  
      Configure X Virtual Frame Buffer (Xvfb)
  6. Appendix B. Oracle patches for the database server
    1. Install Oracle 19c October 2025 patch
      1.  
        Pre-install setup
      2.  
        OPatch installation steps
      3.  
        Installing the Oracle patches
      4.  
        Validate the database and OJVM patches
      5.  
        Validating JDK version update

Run the upgrade utility

The following instructions assume that the Portal and Database components reside on the same server.

Note:

The absolute install path of Portal is represented as <install_path>. Substitute <install_path> with the absolute path of the Portal installation as applicable. If the Portal is installed on the default path, substitute by /opt which is the default path.

  1. Verify your current NetBackup IT Analytics version. You must be currently running NetBackup IT Analytics version 10.4.00 or greater.

  2. Verify that the libXtst.so.6 libraries are installed.

  3. Ensure that all NetBackup IT Analytics application services are up and running. Next, as user root run the following command and respond to the prompts accordingly.

    sh /<install_path>/aptare/upgrade/upgrade.sh

    • While upgrading to 10.6 or later for the first time, the upgrade utility prompts for a new license file with .slf extension. You must have equal or more entitlement than the currently consumed license capacity.

      For information on license generation and installation, see NetBackup IT Analytics Licensing Guide.

    • If there are errors during the upgrade, the following banner is displayed:

      ##############################################################

      # WARNING WARNING WARNING WARNING WARNING #

      # Possible problems were encountered during the upgrade. #

      # Please check the log file /<install_path>/aptare/upgrade/logs/upgrade.log #

      # for errors and contact Customer Support if necessary. #

      ##############################################################

    • If the upgrade.log or the console output of upgrade shows error strings like "ORA-12537: TNS:connection closed" or "SP2-0640: Not connected", this indicates that Oracle Database or Oracle Listener are not in running state. Ensure Oracle Database Service and Oracle Listener services are in running state and again run the upgrade script.

  4. If the upgrade process encountered any errors, save a copy of the log file for any correspondence with the Veritas Support. You can find the upgrade log file in the following location:

    /<install_path>s/aptare/upgrade/logs/upgrade.log

Note that:

  • If you have installed any patches on your present NetBackup IT Analytics version, please check the Release Notes to verify that they are included in this release. If you are uncertain, please check with the Veritas Support. In most cases, previously installed patches are included in the current release.

  • If your upgrade fails because of an Apache version conflict, contact Veritas Support for instructions and a link to download a new version.