Enterprise Vault.cloud™ Lync Connector Administration Guide

Last Published:
Product(s): Veritas Alta Archiving (Version Not Specified)
  1. About Lync Connector
    1.  
      Introduction to Enterprise Vault.cloud Lync Connector
    2.  
      Changes in Lync Connector version 1.2.2
    3.  
      Lync Connector release history
    4.  
      Lync Connector architecture
    5.  
      The components of Lync Connector
    6.  
      About Lync Connector synchronizations
    7.  
      Conference transcript availability options
    8.  
      About SIP address substitution
    9.  
      About the format of the archived transcripts
    10.  
      About the archiving of historical data
    11.  
      Lync Connector evaluation mode
    12.  
      About the Lync Connector Console
  2. Requirements for Lync Connector
    1.  
      About the requirements for Lync Connector
    2.  
      Supported Lync environments
    3.  
      Lync Connector server requirements
    4.  
      SMTP routing options
    5. Lync Connector working folder requirements
      1.  
        Calculating the working folder space requirements
    6.  
      Lync Connector Windows account requirements
  3. Steps for setting up archiving with Lync Connector
    1.  
      Steps to set up archiving with Lync Connector
  4. Installing Lync Connector
    1.  
      Installing Lync Connector
    2.  
      Lync Connector Service Configuration
    3.  
      Upgrading Lync Connector
    4.  
      Uninstalling Lync Connector
  5. Configuring Lync Connector
    1.  
      Configuring Lync Connector
    2.  
      Configuration wizard page 1: Enterprise Vault.cloud credentials
    3.  
      Configuration wizard page 2: Lync archiving database
    4.  
      Configuration wizard page 3: Working folder
    5.  
      Configuration wizard page 4: File management
    6.  
      Configuration wizard page 5: Active Directory
    7.  
      Configuration wizard page 6: SMTP
    8.  
      Configuration wizard page 7: Sender email address
    9.  
      Configuration wizard page 8: Conference transcript availability
    10.  
      Configuration wizard: Configuration complete page
    11.  
      Viewing or changing the credentials of the Lync Connector service account
  6. Managing archiving with Lync Connector
    1.  
      Using the Lync Connector Console
    2.  
      The Monitor tab
    3.  
      Pausing and resuming Lync Connector
    4.  
      Performing a synchronization on demand
    5.  
      The Reports tab
    6.  
      Manually submitting a transcript for reprocessing
    7.  
      The Configuration tab
  7. Managing SIP address substitution
    1.  
      About SIP address substitution failures
    2.  
      Identifying when SIP address substitution has failed
    3.  
      Resolving issues caused by SIP substitution failures
  8. Lync Connector workflow
    1.  
      Lync Connector synchronization workflow
    2.  
      Transcript processing workflow
    3.  
      About the Lync Connector working folder subfolders
    4.  
      About excluded transcripts
    5.  
      About failed transcripts
  9. Lync Connector reports and logged events
    1.  
      About Lync Connector reporting and logged events
    2.  
      About the Lync Connector report files
    3.  
      About the logged events
  10. Lync Connector advanced settings
    1.  
      Viewing and modifying the Lync Connector advanced settings
    2.  
      Advanced settings: General tab
    3.  
      Advanced settings: SMTP tab
    4.  
      Advanced settings: Address mapping tab
    5.  
      Advanced settings: User filtering tab
    6.  
      Advanced settings: Monitoring tab
  11. Troubleshooting Lync Connector issues
    1.  
      About troubleshooting Lync Connector issues
    2.  
      Use of Lync 2013 clients with a Lync 2010 server
    3.  
      Lync archiving database export failure errors
    4.  
      Synchronization failures
    5.  
      Transcript processing failures
    6.  
      SMTP server issues
    7.  
      Failure reason: "Message size exceeds fixed maximum message size"
    8.  
      About the Lync Connector trace logs
    9.  
      Accessing the trace logs

The Monitor tab

The Monitor tab of the Lync Connector Console lets you do the following:

  • Monitor the status and the recent activity of Lync Connector.

  • Pause or resume the activities of Lync Connector.

  • Trigger a synchronization with the Lync archiving database on demand.

The Monitor tab shows the following information:

Lync Connector status

The Lync Connector status area contains the following:

Service

Running indicates that the Enterprise Vault.cloud Lync Connector service is running.

Not running indicates that the service is stopped.

Note:

If the Enterprise Vault.cloud Lync Connector service is not running the Lync Connector Console cannot function, and it displays the following warning at the bottom of the page:

Failed to connect to the Lync Connector service. Please start the service.

Status

Next synchronization at date time: Indicates the date and time of the next scheduled synchronization, if the Enterprise Vault.cloud Lync Connector service is running and Lync Connector activity is not paused.

Connector is paused: Lync Connector is in the paused state.

Synchronization in progress: A synchronization is currently occurring.

Pause connector / Resume connector

Lets you pause or resume the activities of Lync Connector.

See Pausing and resuming Lync Connector.

Synchronize now

Lets you perform an immediate synchronization.

See Performing a synchronization on demand.

Recent activity

The Recent activity table provides an overview of the status of Lync Connector archiving over the last few weeks. For each of the listed periods, the table shows the following information:

Successful syncs

The number of Lync Connector synchronizations that succeeded in the period.

Failed syncs

The number of Lync Connector synchronizations that failed in the period.

Successful (new)

The number of newly extracted transcripts that Lync Connector successfully forwarded to Enterprise Vault.cloud in the period.

This figure gives an indication of the flow of new content from the Lync archiving database to Enterprise Vault.cloud. It does not include transcripts from auto-retries and manual retries, or any transcripts that were extracted but unprocessed in previous synchronizations.

Excluded (new)

The number of newly extracted transcripts that Lync Connector excluded from forwarding to Enterprise Vault.cloud in the period.

Failed (new)

The number of newly extracted transcripts that Lync Connector failed to forward to Enterprise Vault.cloud in the period.

For more detailed information on the results of Lync Connector's synchronizations, click the Reports tab.

See The Reports tab.

More Information

Introduction to Enterprise Vault.cloud Lync Connector