Veritas Alta™ Archiving : Customer Administration Guide
- About customer administration
- Using the Customer Service tool
- My Config
- Provisioning customers
- About provisioning a customer
- Stages of customer provisioning
- Veritas Alta Archiving customer provisioning prerequisites
- Provisioning a customer
- Configuring the MYOK feature
- Configuring the indexing languages for the new customer
- Configuring the archiving options for a new customer
- Obtaining the credentials of a customer's primary administrator account
- About creating additional administrator accounts for a customer
- Creating and updating archive accounts in bulk from a user upload list
- Creating Google G Suite Gmail archive accounts in bulk from a downloaded Google user list
- Confirming the completion of the new customer order
- Managing customers
- About the Customers page
- Finding a customer in the customer list
- Making a customer a favorite in the customer list
- Accessing customer details
- About the Customer Details page
- Disabling or enabling a customer's access to the archive
- Editing a customer's company details
- Resetting a customer's primary administrator password
- Editing a customer's archiving options
- Viewing and exporting the details of a customer's archive accounts
- Viewing and editing a customer's onboarding checklist information
- Configuring trusted networks for a customer
- Viewing a customer's email retention settings
- Viewing the mail monitoring details for a customer
- About configuring Authentication Management for a customer
- Confirming the completion of a customer order
- Reseller portal
- Distributor portal
- Customer Service administration roles
- Reporting
Viewing your company's configuration details
The My Config page of Customer Service provides information on your own company's Veritas Alta Archiving archive configuration. The information includes the company's archiving options, the accounts it has created, and other details such as the networks that are trusted for archive access.
Note:
The information on the My Config page is read-only and is for information only, except where stated.
To view your company's configuration details
- In the left navigation pane of Archive Administration Console, select Customer Service > My Config.
- The My Config page displays your company's configuration details on a series of tabs. Some of the tabs are hidden if your Veritas Alta Archiving configuration does not support the associated features.
The Company Details tab provides details your own company's core Veritas Alta Archiving configuration settings.
The information on this tab is displayed in a number of sections as follows:
Company Details lists the company name, the parent partner name if applicable, the billing number, and Oracle ID. This section also shows whether the company can perform retention management. Other information includes the company archive creation date, the last update time, the last access time, and the default time zone settings.
Click to view the details of the company's primary administrator account.
Services contains information about the primary Veritas Alta Archiving services and the secondary Veritas Alta Archiving services that your company has purchased.
Domains contains information about the domains that are enabled for your company.
Email Continuity Options contains information about the optional Email Continuity service, if it is configured for your company. Email Continuity provides a back-up email system if your company's primary mail server fails.
Journal Addresses lists the email addresses and the associated mail server types that are configured for the journaling of your company's mail. The emails that you journal from your servers to these addresses are available to store in your company's archive.
Note:
To view the Veritas Alta Archiving archive access and management URLs for your company, click in the button bar at the top of the page.
The Archiving Options tab shows details of the archiving options for your own company archive. The information includes the type of email that is saved, and for which users it is saved.
The displayed information is divided into a number of sections as follows:
Archiving Options contains details including whether users can send, reply, and forward emails within the archive. It also shows whether BlackBerry messages are saved, the number of days to store email, and whether new archive accounts are auto-generated.
Exclusion Options contains information about users who are excepted from archiving or specifically selected for archiving.
Email Direction indicates whether inbound emails, outbound emails, and internal emails are archived.
Active Folder Synchronization indicates whether the Folder Sync tool is enabled to provide folder synchronization from users' Outlook accounts to their Alta Personal Archive. If folder synchronization is configured, this section also shows the number of users that Folder Sync has synchronized, and the time of the last folder synchronization run.
The Accounts tab shows details of all of the accounts that are assigned to your own company's archive, including the following information:
Email Address
Role - whether the account has the Account, Reviewer, or Admin role in Archive Administration.
Last name
First name
Aliases for the account, if applicable.
Archive Active - whether Veritas Alta Archiving currently archives emails for the account.
Personal Archive - whether the account can access Alta Personal Archive.
Alta eDiscovery - whether the account can access Alta eDiscovery.
- whether the account can access
The Authentication Management tab shows the Veritas Alta Archiving authentication service settings for your company.
This tab is editable if you have the required privileges.
For more information about authentication management, see the Veritas Alta Archiving Authentication Management Guide, which is included in the Veritas Alta Archiving Archive Administration Help.
The Trusted Networks tab provides details of any trusted networks that your own company has configured to limit access to the company's archive.
For each trusted network the tab shows:
The starting and ending IP address for the network
Whether the network has access to Manage, that is the Veritas Alta View Compliance and Governance Management Console.
Whether the network has access to DA/PA, that is Alta Personal Archive and Alta eDiscovery.
The Mail Monitoring tab displays information about hourly mail volumes and sample emails for your own company's archive.
The Hourly Mail Volume chart and table indicate the quantity of mail that Veritas Alta Archiving received during each hour, within the last few hours.
The Today's Sample Emails table lists the sample emails for examination.
The Retention tab is available if your parent company or provisioner allows access to the archive's mail retention settings.
The Retention tab shows:
Default Retention Period: The retention period for the company-wide retention policy.
Storage Expiry: How often the checks are run to look for any items that are due for removal.
Retention Policies: A table of retention policies that are configured for your company.
For more information on configuring the mail retention settings, see the Retention Management section of the Archive Administration Help.