Veritas Alta™ Archiving : Customer Administration Guide

This guide has been updated to reflect the following change, which was made in the March 2017 release. The Alternate Indexing Options feature that was previously available only for the Sydney data center has now been rolled out to all data centers. This setting determines if indexing is performed for any languages in addition to English. Additional indexing is currently available for Japanese.

• When you provision a new customer in any data center you must now set the indexing languages, even if English only is required.

  See Configuring the indexing languages for the new customer.

• For existing customers you cannot change the indexing options from the Veritas Alta View Compliance and Governance Management Console. Any changes require the assistance of the Veritas Alta Archiving Operations Team.

The guide has been updated for the support of Google G Suite Enterprise edition Gmail archiving, as follows:

• The sections on Provisioning Customers and Managing Customers have been updated to add some notes regarding the configuration of domains and journaling addresses for Google G Suite Gmail archiving,

• A new section describes the bulk provisioning of Gmail archive accounts, which uses a CSV file of users downloaded from the Google Admin console as a starting point. A new tool converts the CSV file into a format that is compatible with the user import process.

  See Creating Google G Suite Gmail archive accounts in bulk from a downloaded Google user list.

For the Sydney (APJ) data center a new Alternate Indexing Options setting was added under the Archiving Options tab of the Customer Details. This setting determines if indexing is performed for any languages in addition to English. Additional indexing is currently available for Japanese. Japanese indexing enables the search facilities in Alta eDiscovery, Alta Personal Archive, and Mobile Web Access to provide better search results for different Japanese scripts.

• When you provision a new customer you must set the indexing languages, even if English only is required.

• For existing customers you cannot change the indexing options from the Veritas Alta View Compliance and Governance Management Console. Any changes require the assistance of the Veritas Alta Archiving Operations Team.

Updates for the November 2016 release of the Veritas Alta View Compliance and Governance Management Console:

• The user upload list template no longer includes a password column. Users who are provisioned from an upload list must reset their password or have it reset for them before they can access Veritas Alta Archiving.

  See Creating and updating archive accounts in bulk from a user upload list.

• The assignment of an Oracle ID is now mandatory when you provision a customer or edit a customer's company details. If you enter an Oracle ID that is already assigned to another customer, a Confirm dialog lists the existing assignments and lets you choose whether to continue.

• Updates for the August 2015 release of the Veritas Alta View Compliance and Governance Management Console:

  • The Export to Excel option on the Accounts tab of the Customer Details page has been modified. The output file no longer includes any password information. You no longer have the option to reset the passwords for users who have not logged on to their archive accounts.

• The description in this guide of the Customers page now indicates that Archive size is shown in MB.

• Updates for the May 2015 release of Veritas Alta View Compliance and Governance Management Console:

  • Description of the new Lync On-Premise Archiving secondary service, and the new Lync OnPrem mail server type for journal addresses.

• Removal of the information on using the Bulk Import tab on the Customer Details page. The Domino Bulk Import feature is now deprecated.

• Revised instructions on how to obtain the customer and partner administration documentation.