Enterprise Vault.cloud™ Folder Sync 1.11 Administration Guide

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Product(s): Veritas Alta Archiving (Version Not Specified)
  1. Folder Sync Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.11
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      About the Exchange Server versions that Folder Sync works with
    2.  
      Folder Sync application instances required
    3.  
      Folder Sync Microsoft SQL Server requirements
    4.  
      Requirements for the server on which Folder Sync is installed
  3. Steps to set up Folder Sync
    1.  
      Steps to set up Folder Sync
  4. Preparing the Folder Sync service account
    1.  
      Preparing the Folder Sync service account
    2.  
      Setting the permissions for the Folder Sync service account on Exchange 2003
    3.  
      Setting the permissions for the Folder Sync service account on Exchange 2007
    4.  
      Setting the permissions for the Folder Sync service account on Exchange 2010 and Exchange 2013
  5. Configuring sufficient concurrent MAPI sessions for Folder Sync
    1.  
      Configuring sufficient concurrent MAPI sessions for Folder Sync
    2.  
      About increasing the maximum number of allowed MAPI sessions on Exchange 2003 and 2007
    3.  
      Removing MAPI session throttling for Folder Sync on Exchange 2010
    4.  
      Removing MAPI session throttling for Folder Sync on Exchange 2013
  6. Installing or upgrading Folder Sync
    1.  
      About installing or upgrading the Folder Sync application
    2.  
      Installing the Folder Sync application
    3.  
      Upgrading the Folder Sync application
  7. Configuring Folder Sync
    1.  
      Configuring the Folder Sync application
    2.  
      Configuring the initial setup of Folder Sync
    3.  
      Configuring the Item Synch task's message service settings
    4.  
      Restarting the Item Synch task
  8. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  9. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      Disabling or enabling Folder Sync from the Administration Console
    8.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  10. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

Configuring the Item Synch task's message service settings

Before you can use Folder Sync you must configure the Item Synch task's message service settings. These settings include the geographical region of your Enterprise Vault.cloud data center, and the credentials of an Enterprise Vault.cloud Administration Console account. The account must have the System Administrator administration role in the Enterprise Vault.cloud Administration Console. If you do not have this information, obtain it from your Enterprise Vault.cloud administrator.

To configure the Folder Sync Item Synch task's message service settings

  1. Log on to the Folder Sync server using the Folder Sync service account credentials.
  2. Click Start > All Programs > ArchiveTools > ArchiveTools Management Console.
  3. In the left pane of the Management Console, expand the Archive Accelerator node.
  4. Select the Task List folder.
  5. In the Task List pane, right-click the Item Synch folder and select Properties.
  6. On the Item Synch Properties dialog, select the Message Service Settings for computer_name tab.
  7. Enter the required configuration information on the Message Service Settings page. See the following table for more information:

    Mailbox Settings

    Process Deleted Items folder. Select this option if you want to provide Folder Sync users with a Deleted Items folder in Personal.cloud:

    • If this check box is selected, any items that are moved to the Deleted Items Folder in Outlook appear in the Deleted Items Folder in Personal.cloud after synchronization.

    • If this check box is cleared, the Deleted Items Folder does not appear with the other synchronized folders in Personal.cloud. Items that are moved to the Deleted Items Folder in Outlook remain in the original mailbox folder in Personal.cloud after synchronization.

    Deselect Disabled Mailboxes: Select this option if you want to prevent Folder Sync from synchronizing disabled mailboxes.

    Note:

    Do not use the Deselect Disabled Mailboxes setting in an Active Directory resource forest environment.

    Hosted Archive Location

    Server: In the drop-down list, select the geographical location of your Enterprise Vault data center.

    Folder Sync then populates the Hosted Archive Location box with the appropriate value for the Enterprise Vault server location.

    Note:

    If your data center location is not listed or if you are unsure about what to select, contact a support representative.

    Hosted Archive Authentication

    Username: Type the user name for the Enterprise Vault.cloud Administration Console account, in the format administrator@company.com.

    Password: Type the password for the Enterprise Vault.cloud Administration Console account.

    Use SSL

    Use SSL: Select this option if you want to use a secure connection between the Folder Sync server and the Enterprise Vault.cloud archive server.

    Profile Settings

    Exchange 2013 profile: For Exchange Server 2013 servers, select the Exchange profile that the Folder Sync service account uses.

    Exchange profile: For Exchange Servers other than Exchange 2013, select the Exchange profile that the Folder Sync service account uses.

    Service Options

    Auto Select New Targets: Select this option if you want scheduled Folder Sync synchronizations to target any new Exchange Server mailboxes that are added between the synchronizations. For every newly added mailbox, Folder Sync sets the Selected value to True in the mailbox database table.

    Note:

    If you select this option before Folder Sync has performed its first scheduled synchronization, Folder Sync also sets the Selected value to True for all existing Exchange mailboxes. Scheduled synchronizations target all the existing mailboxes in addition to any newly added ones.

    If you select this option after Folder Sync has performed its first scheduled synchronization, Folder Sync does not change the Selected value for existing mailboxes. Only newly added mailboxes are targeted automatically.

    Note:

    Do not select the Auto Select New Targets option unless you have sufficient Folder Sync licenses for the provisioned Personal.cloud users in your Exchange environment.

    Workers: Select the number of threads to use for concurrent mailbox synchronizations. The default value of 30 is the recommended value for most configurations.

    Test Connection

    Test Connection: When you have entered all of the configuration information, click Test Connection to test whether Folder Sync can make the connection to your Enterprise Vault.cloud company with the supplied details.

  8. When you have successfully tested the connection, click OK.