Veritas NetBackup™ for Microsoft Exchange Server Administrator's Guide

Last Published:
Product(s): NetBackup (8.1.1)
  1. Introducing NetBackup for Exchange
    1.  
      About NetBackup for Exchange
    2.  
      Features of NetBackup for Exchange
    3.  
      NetBackup for Exchange terminology
  2. Installing NetBackup for Exchange
    1.  
      Planning the installation of NetBackup for Exchange
    2.  
      Verifying the operating system and platform compatibility
    3.  
      NetBackup server requirements for NetBackup for Exchange
    4.  
      NetBackup client requirements for NetBackup for Exchange
    5.  
      Exchange server software requirements for NetBackup for Exchange
    6. Snapshot Client configuration and licensing requirements for Exchange snapshot backups
      1.  
        Requirements for Exchange off-host backups
      2.  
        Requirements for Exchange Instant Recovery backups
    7.  
      About the license for NetBackup for Exchange
  3. Configuring Exchange client host properties
    1.  
      Configuring Exchange client host properties
    2.  
      Exchange propertiesExchange properties in the NetBackup Administration Console
    3.  
      About backing up all or only uncommitted Exchange transaction log files with snapshot backups
    4.  
      Configuring the Exchange granular proxy host
    5.  
      About truncating Exchange transaction logs with Instant Recovery backups
    6.  
      Truncating Exchange transaction logs by performing a backup to a storage unit
    7.  
      About consistency checks options for an Exchange backup
    8.  
      About the Exchange credentials in the client host properties
  4. Configuring the account for NetBackup Exchange operations
    1.  
      About configuring the account for NetBackup Exchange operations
    2.  
      About NetBackup and Microsoft Exchange Web Services
    3.  
      Creating a privileged NetBackup user account for EWS access
    4.  
      Creating a minimal NetBackup account for Exchange operations
    5.  
      About configuring the account for NetBackup Exchange operations with the right to Replace a process level token
  5. Configuring the Exchange hosts
    1.  
      Configuring mappings for restores of a distributed application, cluster, or virtual machine
    2.  
      Reviewing the auto-discovered mappings in Host Management
  6. Configuring Exchange Granular Recovery
    1. About Exchange backups and Granular Recovery Technology (GRT)
      1.  
        About mailbox discovery and Granular Recovery Technology (GRT)
      2.  
        Exchange granular clients and non-VMware backups
      3.  
        Exchange granular clients and VMware backups
      4.  
        Exchange granular operations and the NetBackup media server
    2.  
      Configuring an Exchange backup that uses Granular Recovery Technology (GRT) (non-VMware backups)
    3. About installing and configuring Network File System (NFS) for Exchange Granular Recovery
      1. About configuring Services for Network File System (NFS) on Windows 2012, 2012 R2, or 2016
        1.  
          Enabling Services for Network File System (NFS) on a Windows 2012, 2012 R2, or 2016 media server
        2.  
          Enabling Services for Network File System (NFS) on a Windows 2012, 2012 R2, or 2016 client
      2. About configuring Services for Network File System (NFS) on Windows 2008 and 2008 R2
        1.  
          Enabling Services for Network File System (NFS) on Windows 2008 or 2008 R2
      3.  
        Disabling the Server for NFS
      4.  
        Disabling the Client for NFS on the media server
      5.  
        Configuring a UNIX media server and Windows clients for backups and restores that use Granular Recovery Technology (GRT)
      6.  
        Configuring a different network port for NBFSD
    4.  
      Disk storage units supported with Exchange Granular Recovery Technology (GRT)
    5.  
      Disabling the cataloging for duplications of Exchange backups that use Granular Recovery Technology (GRT)
    6.  
      Cataloging an Exchange backup or VMware backup that uses Granular Recovery Technology (GRT)
    7.  
      Configuring the logon account for the NetBackup Client Service
  7. Configuring Exchange backup policies (non-VMware)
    1.  
      About Exchange automatic, user-directed, and manual backups
    2. About configuring a backup policy for Exchange Server
      1.  
        Policy recommendations for Exchange Server
      2.  
        About policy attributes
      3. Adding schedules to a NetBackup for Exchange policy
        1.  
          NetBackup for Exchange backup types
        2.  
          About schedule properties
      4.  
        Adding clients to a NetBackup for Exchange policy
      5.  
        Using physical node names in the clients list
      6. Adding backup selections to an Exchange policy
        1.  
          Adding entries to the backup selections list by browsing
        2.  
          Manually adding entries to the backup selections list
        3.  
          Performing Exchange backups with multiple data streams
        4.  
          Using multiple datastreams with Exchange Database Availability Groups (DAG)s
        5.  
          Using wildcards in an Exchange backup selections list
        6.  
          About excluding Exchange items from backups
        7.  
          Configuring exclude lists for Exchange clients
      7.  
        About Exchange backups and transaction logs
    3. About configuring snapshot backups of Exchange Server
      1.  
        About snapshot backups with Exchange Server
      2.  
        Limitations of Exchange snapshot operations
      3.  
        Configuration requirements and recommendations for the Exchange Server when performing snapshot operations
      4.  
        Consistency checks on Exchange snapshot backups
      5. Configuring a snapshot policy for Exchange Server
        1.  
          Snapshot options for backups of Exchange Server
        2.  
          Backup source for a Database Availability (DAG) backup
        3.  
          Configuring a preferred server list for a Database Availability Group (DAG)
        4.  
          Backup status for Exchange Database Availability Groups (DAGs) and the preferred server list
    4. About configuring Instant Recovery backups of Exchange Server
      1.  
        About Exchange Instant Recovery methods
      2.  
        Policy recommendations for Exchange Instant Recovery
      3.  
        About Storage Foundations for Windows (SFW) and Exchange Instant Recovery
      4.  
        About configuration requirements for the Exchange Server when you use Instant Recovery
      5.  
        About Exchange Instant Recovery with the Microsoft VSS Provider
      6. Configuring an Exchange snapshot policy with Instant Recovery
        1.  
          Adding schedules for Exchange Instant Recovery
        2.  
          Schedules settings in Exchange Instant Recovery policies
        3.  
          About Exchange Instant Recovery volume rotation
        4.  
          Adding backup selections to an Exchange policy with Instant Recovery
    5.  
      Performing a manual backup
  8. Performing backups of Exchange Server, mailboxes, and public folders
    1.  
      About user-directed backups of Exchange Server data
    2.  
      About selecting a source client for an Exchange Server backup operation
    3.  
      Options for user-directed Exchange backups
    4.  
      Performing user-directed snapshot backups of Exchange Server
  9. Performing restores of Exchange Server, mailboxes, and public folders
    1.  
      About Exchange server-directed and redirected restores
    2.  
      About selecting a destination client for an Exchange restore operation
    3.  
      About restoring Exchange database data
    4.  
      About existing Exchange Server transaction logs
    5. About restoring Exchange snapshot backups
      1.  
        Options for Exchange snapshot restores
      2.  
        Performing a snapshot restore of a Database Availability Group (DAG)
      3.  
        Performing a snapshot restore of an Exchange standalone server
      4.  
        Redirecting a Database Availability Group (DAG) snapshot backup to another database or to the recovery database (RDB)
      5.  
        Redirecting an Exchange standalone server snapshot backup to another database or to the recovery database (RDB)
      6.  
        Manually mounting an Exchange database after a restore
    6. About restoring individual Exchange mailbox and public folder items
      1.  
        About special characters in Exchange mailbox folders and message subjects
      2.  
        Prerequisites and operational notes for restoring Exchange individual mailboxes, mailbox folders, public folders, or messages
      3.  
        Options for restores of Exchange Server mailbox objects or public folder objects
      4.  
        Restoring Exchange mailbox or public folder objects
      5. About redirecting a restore of Exchange mailbox or public folder objects to a different path
        1.  
          About requirements for redirecting the restore of an Exchange mailbox or public folder object to a different path
        2.  
          Redirecting the restore of an Exchange mailbox, mailbox folder, or public folder
        3.  
          Redirecting a restore of an Exchange folder, message, or document to a different path
      6.  
        About using the command line to browse or restore Exchange granular backup images
  10. Protecting Exchange Server data with VMware backups
    1. About protecting Exchange Server data with VMware backups
      1.  
        About the Veritas VSS provider for vSphereAbout the Veritas VSS provider for vSphere (NetBackup for Exchange)
      2.  
        Support for VMware backups that protect Exchange Server
      3.  
        Limitations of using a VMware policy to protect Exchange Server
    2.  
      Notes for configuration of VMware policies that protect Exchange Server
    3. About configuring a VMware backup that protects Exchange Server
      1.  
        Installing the Veritas VSS provider for vSphere
      2.  
        Using NetBackup Accelerator to increase speed of full VMware backups
      3.  
        Configuring Granular Recovery Technology (GRT) with a VMware backup that protects Exchange
      4.  
        Configuring a VMware policy to back up Exchange Server
    4. About configuring a VMware backup that protects Exchange Server, using Replication Director to manage snapshot replication
      1.  
        Configuring Granular Recovery Technology (GRT) with a VMware backup that protects Exchange, using Replication Director to manage snapshot replication
      2.  
        Configuring a VMware policy to back up Exchange Server using Replication Director to manage snapshot replication
      3.  
        Configuring NetBackup with access to the CIFS share on the NetApp disk array
    5.  
      About restoring Exchange data from a VMware backup
    6.  
      Enabling protection of passive copies of the Exchange database with VMware backups
  11. Recovering an Exchange database to a repaired or an alternate Exchange server
    1.  
      About recovery of Exchange databases
    2.  
      Recovering an Exchange database
  12. Troubleshooting backups and restores of Exchange Server
    1. About NetBackup for Exchange debug logging
      1.  
        Enabling the debug logs for a NetBackup for Exchange client automatically
      2.  
        Debug logs for NetBackup for Exchange backup operations
      3.  
        Debug logs for NetBackup for Exchange restore operations
      4.  
        Veritas VSS provider logs
      5.  
        Setting the debug level on a NetBackup for Exchange Windows client
    2. Viewing Event Viewer logs on an off-host Exchange server
      1.  
        Connecting to the remote Exchange server from within Event Viewer
      2.  
        About installing the Exchange System Management Tools on the remote server
    3. About NetBackup status reports
      1.  
        Viewing the progress report of a NetBackup for Exchange operation
    4. Troubleshooting Exchange restore operations
      1.  
        Restores to different Exchange service pack or different cumulative update levels
    5.  
      Exchange Server transaction log truncation errors
    6.  
      Dynamic enforcement of path length limit for Exchange backups and restores
    7.  
      Troubleshooting Exchange snapshot operations
    8.  
      Troubleshooting Exchange jobs that use Granular Recovery Technology (GRT)
    9.  
      Increased memory usage with Exchange 2010 and 2013
    10. Troubleshooting DAG backups and restores
      1.  
        Finding the current host server of the Database Availability Group (DAG)
      2.  
        Displaying and resetting the backup status for a Database Availability Group (DAG)
    11.  
      Troubleshooting VMware backups and restores of Exchange Server
  13. Appendix A. NetBackup Legacy Network Service (Exchange 2010)
    1.  
      Configuring the logon account for the NetBackup Legacy Network Service (Exchange 2010)

Troubleshooting Exchange jobs that use Granular Recovery Technology (GRT)

Note the following when you use NetBackup to perform backup or restore operations using Granular Recovery Technology:

  • Disable or uninstall QLogic SANSurfer software. It may conflict with the portmapper for Client for NFS.

  • Before you install NFS on the media server or client(s), look for the ONC/RPC Portmapper service. If it exists, stop it and disable it. Otherwise, the installation of NFS Services for Windows fails.

  • Exchange GRT operations can fail for the VM backup images that use display names that contain parenthesis. For example, a GRT live browse restore from the Backup, Archive, and Restore (BAR) interface fails with the following error:

    database system error

  • (Exchange 2010) The "Company" information for task objects is not restored.

  • A status 1 error may occur for a GRT-enabled backup if the granular processing operations failed to complete successfully. The job details under the Activity Monitor or error log should indicate if this failure is what caused the status 1. Look at the bpbkar debug log for more information.

  • NetBackup must be able to contact the proxy host (if applicable) or destination client.

    If NetBackup cannot contact this client, then errors appear in the "Problems" or "All Log Entries" reports. The following error messages appear in the NetBackup error logs:

    The granular proxy <clientname> for client <clientname> could not be 
contacted.  Unexpected results may have occurred.  See bprd debug log for more 
details.
    Could not connect to <clientname> for virtual browse operation, errno=#, 
bpcd_status=#

    See Exchange granular clients and non-VMware backups .

  • For Exchange 2010, the following situations cause a restore to fail with a status 5:

    • Restores of a private mailbox item to a Public Folder

    • Restores of a Public Folder item to a private mailbox

    In the ncfgre log, the following error appears:

    EWS Failed to get mailbox properties

  • If you attempt to restore an Exchange 2010 Public Folder item to a subfolder that has not been previously created, the restore fails with a status 5. The following error appears in the progress log:

    MNR - error writing file: %1

    Use one of the following workarounds to resolve this issue:

    • Retry the restore operation. NetBackup receives an error when it attempts to create the new subfolder. However, the subfolder is created. A second restore attempt to the same subfolder location is successful.

    • Create the subfolder manually before you attempt the restore. If the subfolder exists, the restore is successful.

  • Technical Support may want nbfsd logs from the media server. Use the Verbose setting carefully as the nbfsd log can grow very large.