Arctera™ Insight Capture Configuration Guide

Last Published:
Product(s): Veritas Alta Capture (1.0)
  1. INTRODUCTION
    1.  
      Overview
  2. DASHBOARD
    1.  
      Overview
    2. Importer Jobs
      1.  
        Exporting to CSV
      2.  
        Browsing Importer Jobs & Setting the Number of Entries per Page
  3. IMPORTERS
    1.  
      Adding a New Importer
    2.  
      Managing an Importer
    3. File-Based Collector Options
      1. File Source Configuration
        1.  
          Configuring Azure Storage
      2.  
        PGP Configurations
      3.  
        Quarantine Location
      4.  
        Miscellaneous Settings
      5.  
        Timestamp Formatting
      6.  
        Attachment Validation
    4. Amazon S3
      1.  
        Activities Captured
      2.  
        Source Configuration
      3.  
        Next Steps
    5. Audio Video
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Collector Options
        2.  
          XML Template Configuration Guideline
      3.  
        Next Steps
    6. BlackBerry
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          BlackBerry Options
        2.  
          BlackBerry Filtering
      3.  
        Next Steps
    7. Bloomberg
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Disclaimer Validation
        2.  
          Bloomberg Options
        3.  
          Email Address to Use
        4.  
          IB Message Body
        5.  
          Processing Bloomberg Firm-Level Files
      3.  
        Next Steps
    8. Box
      1.  
        Activities Captured
      2.  
        Creating a Box Application
      3. Source Configuration
        1.  
          Additionally Processed Data
        2.  
          Advanced Configuration Options
      4.  
        Next Steps
    9. CellTrust
      1.  
        Activities Captured
      2.  
        Source Configuration
      3.  
        Next Steps
    10. Chatter
      1.  
        Activities Captured
      2.  
        Creating a Salesforce Application
      3. Source Configuration
        1.  
          Advanced Configuration Options
      4.  
        Next Steps
    11. Chatter Cipher Cloud
      1.  
        Activities Captured
      2.  
        Creating a Salesforce Application
      3. Source Configuration
        1.  
          Advanced Configuration Options
        2.  
          Attachments Configuration
      4.  
        Next Steps
    12. Cisco Webex Teams
      1.  
        Activities Captured
      2.  
        Creating Cisco Webex Teams Application
      3. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Miscellaneous Settings
        3.  
          Splitting Messages
        4.  
          Attachments Configuration
      4.  
        Next Steps
    13. Citrix Workspace & ShareFile
      1. Activities Captured
        1.  
          Notes
      2.  
        Creating Citrix Workspace & ShareFile App
      3.  
        Granting Permissions
      4. Source Configuration
        1.  
          Activities to Be Processed
        2.  
          Advanced Configuration Options
        3.  
          Attachments Configuration
      5.  
        Next Steps
    14. Dropbox Business
      1.  
        Activities Captured
      2.  
        Creating a Dropbox Application
      3. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Attachments Configuration
        3.  
          Advanced Configuration Options
      4.  
        Next Steps
    15. Dubber Speik Recordings
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Source Type
        2.  
          Dubber Speik Recordings Configuration
        3.  
          Advanced Configuration Options
      3.  
        Next Steps
    16. Dubber Speik SMS
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Dubber Speik SMS Configuration
        2.  
          Advanced Configuration Options
      3.  
        Next Steps
    17. EML
      1. Advanced Configuration
        1.  
          Source Configuration
        2.  
          Timestamp Formatting
      2.  
        Next Steps
    18. EWS
      1.  
        Activities Captured
      2.  
        Providing Necessary Permissions to the Account
      3.  
        Setting Up Security and Compliance for Microsoft 365
      4.  
        Microsoft Entra ID App Creation
      5.  
        Microsoft Entra ID Permissions
      6.  
        Source Configuration
      7.  
        History Tracking
      8.  
        Next Steps
    19. Exchange Graph API
      1.  
        Activities Captured
      2.  
        Microsoft Entra ID App Creation
      3.  
        Microsoft Entra ID Permissions
      4.  
        Source Configuration
      5.  
        Next Steps
    20. FX Connect
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          FX Connect Configuration
        2.  
          Threading and Formatting
        3.  
          Message Body
      3.  
        Next Steps
    21. Google Drive
      1.  
        Activities Captured
      2.  
        Service Account Creation
      3.  
        Domain-Wide Authority Delegation to the Service Account
      4.  
        Creating Administrative Role for the User Manager Service Account
      5. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Advanced Configuration Options
      6.  
        Next Steps
    22. IceChat
      1.  
        Activities Captured
      2.  
        Source Configuration
      3.  
        Next Steps
    23. JSON
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          JSON Collector Options
      3.  
        Next Steps
    24. LSEG (Refinitiv)
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          LSEG Options
        2.  
          Message Body
      3.  
        Next Steps
    25. Microsoft Teams
      1.  
        Activities Captured
      2.  
        Notes
      3.  
        Microsoft Entra ID App Creation
      4.  
        Microsoft Entra ID Permissions
      5.  
        License Info
      6.  
        Enabling Billing for Microsoft Teams APIs in Microsoft Graph
      7. Source Configuration
        1.  
          Model Selection
        2.  
          Conversation Areas to Capture
        3.  
          Threading and Formatting
        4.  
          Timestamp Formatting
        5.  
          Advanced Configuration Options
        6.  
          Attachments Configuration
        7.  
          Splitting Messages
      8.  
        Next Steps
    26. Microsoft Teams via Webhooks
      1.  
        Activities Captured
      2.  
        Note
      3.  
        Microsoft Entra ID App Creation
      4.  
        Microsoft Entra ID Permissions
      5.  
        Managing Encryption Keys
      6.  
        License Info
      7.  
        Enabling Billing for Microsoft Teams APIs in Microsoft Graph
      8.  
        Working in the Globanet Portal
      9. Source Configuration
        1.  
          Message Decryption Options
        2.  
          Advanced Configuration Options
        3.  
          Attachments Configuration
        4.  
          Message Body
      10.  
        Next Steps
    27. NTR-X
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Notes
        2.  
          Advanced Configuration Options
      3.  
        Next Steps
    28. OneDrive for Business
      1.  
        Activities Captured
      2.  
        Activities Not Captured
      3.  
        Microsoft Entra ID App Creation
      4.  
        Microsoft Entra ID Permissions
      5. Source Configuration
        1.  
          Attachments Configuration
        2.  
          Timestamp Formatting
        3.  
          Advanced Configuration Options
      6.  
        Next Steps
    29. Pivot
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Primary Address to Use
      3.  
        Next Steps
    30. Redtail Speak
      1.  
        Activities Captured
      2.  
        Source Configuration
      3.  
        Next Steps
    31. RingCentral
      1.  
        Activities Captured
      2.  
        Compliance Exports
      3.  
        Creating a RingCentral Application
      4. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Advanced Configuration Options
        3.  
          Attachments Configuration
      5.  
        Next Steps
    32. ServiceNow
      1.  
        Activities Captured
      2. Activities not Captured
        1.  
          Creating a ServiceNow Application
        2. Source Configuration
          1.  
            Timestamp Formatting
          2.  
            Advanced Configuration Options
          3.  
            Attachments Configuration
          4.  
            Message Body
      3.  
        Next Steps
    33. SharePoint
      1.  
        Activities Captured
      2.  
        Microsoft Entra ID App Creation
      3.  
        Microsoft Entra ID Permissions
      4.  
        Setting Up Security and Compliance for Microsoft 365
      5. Source Configuration
        1.  
          SharePoint Activities
        2.  
          Timestamp Formatting
        3.  
          Advanced Configuration Options
        4.  
          Processing Mode
      6.  
        Next Steps
    34. Slack eDiscovery
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Advanced Configuration Options
        3.  
          Attachments Configuration
        4.  
          Message Body
      3.  
        Next Steps
    35. Symphony
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Advanced Configuration Options
        2.  
          Split Messages
        3.  
          Include Record Type
      3.  
        Next Steps
    36. Text-Delimited
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Collector Options
        2.  
          Message Body
      3.  
        XML Template Configuration Guideline
      4.  
        Next Steps
    37. X (Twitter)
      1.  
        Activities Captured
      2.  
        Creating an X (Twitter) Application
      3. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Advanced Configuration Options
      4.  
        Next Steps
    38. UBS
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          UBS Options
      3.  
        Next Steps
    39. Web Page Capture
      1.  
        Activities Captured
      2.  
        URLs Configuration
      3.  
        Message Construction
      4.  
        Time Stamp Formatting
      5.  
        Advanced Configuration Options
      6.  
        Next Steps
    40. Workplace from Facebook
      1.  
        Activities Captured
      2.  
        Activities not Captured
      3.  
        Custom Integration Creation in Workplace
      4. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Attachments Configuration
        3.  
          Advanced Configuration Option
      5.  
        Next Steps
    41. XIP
      1. Source Configuration
        1.  
          XIP Collector Options
      2.  
        Next Steps
    42. XSLT/XML
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          XSLT Collector Options
      3.  
        Next Steps
    43. Verint
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Advanced Configuration Options
      3.  
        Next Steps
    44. Viva Engage (Yammer)
      1.  
        Activities Captured
      2.  
        Notes
      3.  
        Microsoft Entra ID App Creation
      4.  
        Microsoft Entra ID Permissions
      5.  
        Setting Up Viva Engage (Yammer)
      6. Source Configuration
        1.  
          Threading and Formatting
        2.  
          Message Body
        3.  
          Advanced Configuration Options
        4.  
          Attachments Validation
        5.  
          Attachments Configuration
        6.  
          Splitting Messages
      7.  
        Next Steps
    45. Yieldbroker
      1.  
        Activities Captured
      2. Source Configuration
        1.  
          Advanced Configuration Options
        2.  
          Message Body
      3.  
        Next Steps
    46. YouTube
      1.  
        Activities Captured
      2.  
        Creating a YouTube Application
      3. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Threading
        3.  
          Message Body
        4.  
          Advanced Configuration Options
      4.  
        Next Steps
    47. Zoom Chat
      1.  
        Activities Captured
      2.  
        Creating a Zoom OAuth App
      3. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Advanced Configuration Options
        3.  
          Threading Options
        4.  
          Attachments Configuration
      4.  
        Next Steps
    48. Zoom Meetings
      1.  
        Activities Captured
      2.  
        Notes
      3.  
        Creating a Zoom OAuth App
      4. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Meeting File Download Options
        3.  
          Advanced Configuration Options
      5.  
        Next Steps
    49. Zoom Meetings Chats
      1.  
        Activities Captured
      2.  
        Notes
      3.  
        Creating a Zoom OAuth App
      4. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Advanced Configuration Options
      5.  
        Next Steps
    50. Zoom Meetings via Archiving API
      1.  
        Activities Captured
      2.  
        Creating a Zoom oAuth App
      3. Source Configuration
        1.  
          Timestamp Formatting
        2.  
          Meeting File Download Options
        3.  
          Advanced Configuration Options
      4.  
        Next Steps
  4. MONITORED USERS
    1.  
      Monitored Users
    2.  
      All (Based on Native API)
    3.  
      Manually Maintain the List
    4. Microsoft Entra ID
      1.  
        Microsoft Entra ID App Creation
      2.  
        Microsoft Entra ID Permissions
    5.  
      Monitored Users for Twitter
    6.  
      Monitored Users (N/A)
  5. FILTERS
    1.  
      Filters
    2.  
      Keyword Filter
    3. Mail Filter
      1.  
        Microsoft Entra ID App Creation
      2.  
        Microsoft Entra ID App Permissions
    4.  
      Message Size Filter
    5.  
      Participants Count Filter
    6.  
      Time Stamp Filter
    7.  
      XML Filter
  6. TARGETS
    1.  
      Targets
    2. Amazon S3 Target
      1.  
        Output Configuration
      2.  
        Envelope
      3.  
        Webhook Client Configuration
      4.  
        Status Update Configuration
    3. Azure Blob Target
      1.  
        Configuring Azure Storage
      2.  
        Output Folder Configuration
      3.  
        Envelope
      4.  
        Webhook Client Configuration
      5.  
        Status Update Configuration
    4.  
      Direct SMTP Target
    5.  
      EWS Server Target
    6.  
      SMTP Target
    7. Google Vault Target
      1.  
        Google Vault Configuration
      2.  
        Google Vault Target
    8.  
      EV Folder Target
  7. SETTINGS
    1.  
      Importer Settings
    2.  
      Reporting & Message Tracking
    3.  
      Message Headers
    4.  
      Logging
    5.  
      Importer Schedule
    6.  
      Filtering
    7.  
      Processing
    8.  
      Advanced Configuration Options
  8. REPORTS
    1.  
      Overview
    2.  
      Managing Reports
    3.  
      Audit
    4.  
      Unprocessed Messages
    5.  
      Target Delivery Failure
    6.  
      Missing Attachment Failure
    7.  
      Missing Disclaimer Failure
    8.  
      Data Acquisition Failure
    9.  
      Notes
  9. APPENDIX
    1.  
      Creating a Certificate (Private and Public Keys)

Notes

  • Attachments are not captured in the following cases:

    • If the shared file has restrictions such as an expired link, password protection, or access limitations.

    • If the file was shared and then deleted.

    • If a file's link was shared but the site where the file is located has undergone changes.

  • If messages are GDPR hard deleted, the attachments (if it has any) cannot be captured due to the source limitation.

  • A dummy SMTP address is created for a deleted message which is missing the deleted_by_id field.

  • GDPR hard deleted and soft deleted messages are captured as deleted. Legal Hold should be enabled so the attachments are not deleted from the SharePoint site.

  • When sharing an already existing file from SharePoint, the attachment will not be captured - only the URL of that attachment will be retrieved.

  • The created message does not say it was deleted from Viva Engage (Yammer). To capture the deletes, the data retention setting needs to be set to Delete. See instructions at Manage Viva Engage (Yammer) Data Compliance.

  • Events of former members are not captured due to limited permissions of admin-generated token.

  • For files larger than 2 GB, a link for that attachment will be created and included in the body of the output message with a warning in the log that the file is larger than 2 GB.

  • A separate Import folder path should be provisioned on the Source Configuration tab for each Viva Engage (Yammer) collector when running 2 or more collectors simultaneously.

  • Currently, enabling the Merge messages by thread feature may impact the performance of the collector processing.