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Veritas NetBackup™ Flex Scale Best Practices and Troubleshooting Guide

Last Published: 2024-06-26

Product(s): Appliances (3.1)

Platform: NetBackup Flex Scale OS

Error messages displayed during the pre-upgrade check

The following table lists the error messages that you may come across during the pre-upgrade check, which runs automatically when you start the appliance upgrade:

Table:

Error message	Recommended action
Errors that are displayed during the system self-test.	The appliance runs a self-test to check the current status of the various appliance components. Review the checks for which the status is displayed as FAILED. Try to correct the issue and retry the operation. If the issue persists, use the support data-collect command to collect logs and contact Veritas Technical Support.
V-409-776-30019: The password for user username will expire in number_of_days days.	Change the password before upgrading the appliance.
V-409-776-1111: One or more USB devices are attached to the appliance.	Remove all the attached USB mass storage devices from the appliance, and then try again.
V-409-776-30014: The docker daemon is not configured correctly.	Contact Veritas Technical Support and refer them to article 100051459.
V-409-776-30053: The password for user username is set to the default password.	For increased security, forced password changes are enforced to ensure that known default passwords do not exist on the system. Change the default password before upgrading the appliance.
V-409-776-30054: The password for the IPMI user username is set to the default password.	For increased security, forced password changes are enforced to ensure that known default passwords do not exist on the system. Change the default password for the IPMI user before upgrading the appliance.
V-409-776-30078: GRUB configuration file check failed.	The file /boot/grub2/grub.cfg was modified after system startup. Revert the changes by updating the parameters in the grub.cfg file as per the values that are set in /proc/cmdline.
V-409-776-30117: Failed to get the list of installed EEBs from the cluster nodes.	Contact Veritas Technical Support.
V-409-776-30118: The following EEBs are not installed on node nodename: eeblist.	Contact Veritas Technical Support and refer them to article 100055285.
V-409-776-1120: The space size is not enough.	Contact Veritas Technical Support to free up space by deleting unwanted files.
V-409-776-1128: Insufficient disk space detected during a pre-upgrade check.	The upgrade process requires a minimum of size MB free space under the system disk group.
V-409-776-30033: Unable to resize directoryname during an upgrade.	The amount of space used by directoryname is greater than the allocated size sizeM. Free up space by deleting unwanted files from directoryname.
V-409-776-1105: The current appliance version is same as the software release update version.	View the software version running on the appliance using the show appliance status command. Download a newer software release update from the Veritas Download Center.
V-409-776-1106: This appliance has already been running with a version that is greater than the patch version.	View the software version running on the appliance using the show appliance status command. Download a newer software release update from the Veritas Download Center.
V-409-776-1112: The appliance isn't modelnum.	The appliance model is not a NetBackup Flex Scale appliance. The downloaded software release update is for a NetBackup Flex Scale appliance model.
V-409-776-1121: Version check failed.	Contact Veritas Technical Support.
V-409-776-30050: Upgrading from version currentversion to version is not supported.	Download a supported upgrade release from the Veritas Download Center.
V-409-776-30030: NetBackup version compatibility check failed. NetBackup media container is not healthy.	Contact Veritas Technical Support to resolve the issue.
V-409-776-30031: NetBackup version compatibility check failed. Failed to get the NetBackup media server version.	Contact Veritas Technical Support to resolve the issue.
V-409-776-30032: NetBackup version compatibility check failed. Failed to get the NetBackup primary server version.	Contact Veritas Technical Support to resolve the issue.
V-409-776-30024: NetBackup version compatibility check failed.	The NetBackup media version is later than the primary server version. Upgrade the NetBackup primary server and make sure that the primary server version is later than or the same as the media server.
V-409-776-30042: Unable to access the target cluster that is set up for replication.	Contact Veritas Technical Support to resolve the issue.
V-409-776-30034: Unable to start the Contact Veritas Technical Support. appliance upgrade because volume recovery tasks are in progress.	Contact Veritas Technical Support.
V-409-776-30044: One or more VxFS file systems are full. Unable to start the appliance upgrade because there is no free space on one or more VxFS file systems.	Contact Veritas Support and ask them to refer to article 100052630.
V-409-776-30076: The NetBackup license has expired or is not valid.	Add a valid NetBackup license or contact Veritas Technical Support.
V-409-776-30077: One or more licenses have expired, or the usable capacity is more than the licensed capacity and you no longer meet compliance standards.	Add a new license to resolve the issue.
V-409-776-30087: Syntax validation failed for the Veritas Cluster Server (VCS) configuration file.	Contact Veritas Technical Support and refer them to article 100054029.
V-409-776-30111: Unable to proceed with the upgrade because the disaster recovery configuration is incorrect.	Contact Veritas Technical Support and ask them to refer to article 100055193.
V-409-776-30116: NetBackup health check failed. The primary server, media server, or the deduplication engine container returned an unhealthy state.	Contact Veritas Support and refer them to article 100055286.
V-409-776-1117: The cluster is not in a valid state for upgrade. A cluster should contain at least four nodes.	Unable to retrieve the node list because of an internal error. Contact Veritas Technical Support.
V-409-776-1113: The cluster is not in a valid state for upgrade. One or more nodes are not in the cluster.	The nodes must be a part of the cluster. Contact Veritas Technical Support.
V-409-776-1114: The cluster is not in a valid state for upgrade. Appliance version is not consistent across the cluster.	The appliance version must be the same for all the nodes in the cluster. Contact Veritas Technical Support.
V-409-776-1125: One or more disks under a volume are not in proper state.	One or more disks reported unhealthy status. Contact Veritas Technical Support.
V-409-776-1110: The service group check failed.	All the service groups are not online. Use the support services autofix command from the cluster-level command-line interface to resolve this problem.
V-409-776-1127: Add/Replace node operation is ongoing. Cannot proceed with the upgrade.	Wait for the ongoing operation to complete and then try again.