NetBackup IT Analytics Exporter Installation and Configuration Guide

Last Published:
Product(s): NetBackup IT Analytics (11.3)

Resolve Windows exporter issues

  1. Ensure the Windows exporter service is running from the Windows Services console. The service available by the name NetBackup IT Analytics Windows Exporter Service. Restart the service if required.
  2. Ensure the metrics exposed by the Windows exporter on the specified path is reachable. All metrics are exposed on the running host at port 9182 and path /metrics.

    To check:

    • Open any of the installed browsers on the same host.

    • Check the output given by the URL http://127.0.0.1:9182/metrics.

    If you seen some output on the browser then it is working fine, else restart the service and check again.

  3. Check whether following Windows exporter logs are available on the Windows host.

    • Detailed logs are available under <INSTALLATION_PATH>/ITAnalytics/logs/.

    • ITAnalyticsWindowsExporterService.<TIME_STAMP>.log on Windows host.

    • itanalyticswindowsexporterservice-stderr.<TIME_STAMP>.log on Windows host.

    • itanalyticswindowsexporterservice-stdout.<TIME_STAMP>.log on Windows host.