NetBackup IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

Inside your IT Analytics ServiceNow App:

1. Use the Filter Navigator to search for REST Messages.
2. Select AptareBackupIssuesCallback and open the window.
3. In the Basic auth profile, click the search icon. A new window is displayed.
   
4. Click New. A secondary window is displayed.
5. Enter a Username and Password. This user must be the pre-created user with the NetBackup IT Analytics system, created in the Initial Setup before.

   See Step-2: Create a MID server user.