NetBackup IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

Last Published:
Product(s): NetBackup IT Analytics (11.3)

IT Analytics data protection does not display any record

If IT Analytics backup data protection does not show any records, confirm:

  • IT Analytics user package is modified and compiled according to the above documentation.

  • IT Analytics backup client host entry is present in the ServiceNow cmdb database. (Only the IT Analytics backup that has a matching entry in the ServiceNow cmdb are displayed with their last successful backups on the IT Analytics backup data protection ServiceNow screen.)

  • ServiceNow cmdb has the entries for the backup client with the same name and IP address, and they exist in the IT Analytics backup manager.