Search <book_title>...

NetBackup IT Analytics System Administrator Guide

Last Published: 2025-01-03

Product(s): NetBackup IT Analytics (11.4)

Introduction
1. NetBackup IT Analytics Overview
2. Purpose of this document
Preparing for updates
1. About upgrades and updates
2. Determine the data collector version
3. Data collector updates with an aptare.jar file
4. Manual download of the aptare.jar file
5. Portal updates
Backing up and restoring data
1. Best practices for disaster recovery
2. Oracle database backups
3. File system backups
4. Oracle database: Cold backup
5. Oracle database: Export backups
6. Scheduling the oracle database export
7. Oracle database: On demand backup
8. Restoring the NetBackup IT Analytics system
9. Import the Oracle database
10. Manual steps for database import / export using data pump
Monitoring NetBackup IT Analytics
1. Starting and stopping portal server software
2. Starting and stopping the reporting database
3. Starting and stopping data collectors
4. Monitoring tablespaces
Accessing NetBackup IT Analytics reports with the REST API
1. Overview
2. Authentication for REST APIs
3. Extracting data from tabular reports (with pagination)
4. Exporting reports
5. Exporting custom dashboards
Defining NetBackup estimated tape capacity
1. NetBackup estimated tape capacity overview
2. Estimated capacity notes
3. Updating the estimated capacity table
4. Listing volume pool IDs and media types
Automating host group management
1. About automating host group management
2. Task overview: managing host groups in bulk
3. Preparing to use PL/SQL utilities
4. General utilities
5. Categorize host operating systems by platform and version
  1. Use Regular Expressions to Override or Modify Default Host OS Categorization
  2. Host OS Categorization Default Settings
  3. Utility to Update Host OS Categorizations
  4. Categorize Host Operating Systems On Demand
6. Identifying a host group ID
7. Move or copy clients
8. Organize clients by attribute
9. Move host group
10. Delete host group
11. Move hosts and remove host groups
12. Organize clients into groups by backup server
13. Merge duplicate backup clients
14. Bulk load utilities
  1. Load host aliases
  2. Load details of new hosts or update existing hosts
  3. Load relationships between hosts and host group
    1. Sample Audit File (output from load_package.loadGroupMemberFile)
15. Veritas NetBackup utilities
16. Automate NetBackup utilities
  1. Scheduling a NetBackup Utility Job to Run Automatically
17. Organize clients into groups by management server
18. Set up an inactive clients group
19. Set up a host group for clients in inactive policies
20. Set up clients by policy
21. Set up clients by policy type
22. IBM Tivoli storage manager utilities
23. Set up clients by policy domain
24. Set up clients by IBM Tivoli storage manager instance
25. Scheduling utilities to run automatically
  1. Sample .sql file (setup_ora_job.sql) to set up an automatic job
Attribute management
1. Attribute bulk load utilities
2. Attribute naming rules
3. Rename attributes before upgrading
4. Load host attributes and values
5. Load attributes and values and assign to hosts
6. Load array attributes and values and assign to arrays
7. Overview of application attributes and values
8. Load application database attributes and values
9. Load MS Exchange organization attributes and values
10. Load LUN attributes and values
11. Load switch attributes and values
12. Load port attributes and values
13. Load Subscription attributes and values
Importing generic backup data
1. About generic backup data collection
  1. Considerations
2. Configuring generic backup data collection
3. CSV Format Specification
  1. EXAMPLE: genericBackupJobs.csv
4. Manually loading the CSV file
Backup job overrides
1. Overview
2. Configure a backup job override
Managing host data collection
1. Identifying hosts by WWN to avoid duplicates
2. Setting a host's priority
3. Determining host ranking
4. Loading host and WWN relationships
5. Loading the host HBA port data
6. Create a CSV file
7. Execute the script
System configuration in the Portal
1. System configuration in the Portal
2. System configuration: functions
3. Navigation overview
4. System configuration parameter descriptions: Additional info
5. Anomaly detection
6. Data collection: Capacity chargeback
7. Database administration: database
8. Host discovery: EMC Avamar
9. Host discovery: Host
10. Events captured for audit
11. Custom parameters
Performance profile schedule customization
1. Overview
2. Customize the performance profile schedule
LDAP and SSO authentication for Portal access
1. Overview
2. Configure AD/LDAP
3. Configure single sign-on (SSO)
Change Oracle database user passwords
1. Overview
2. Database connection properties
3. Modify the Oracle database user passwords
4. Modify the Oracle database user passwords for split architecture
5. Determine if Oracle is using the default login password
Integrate with CyberArk
1. Introduction
2. CyberArk setup prerequisites
3. Setting up the portal to integrate with CyberArk
Tuning NetBackup IT Analytics
1. Before you begin tuning
2. Tuning the portal database
3. Performance recommendations
4. Reclaiming free space from Oracle
5. Portal / Data receiver Java memory settings
Working with log files
1. About debugging NetBackup IT Analytics
2. Turn on debugging
3. Database logging
4. Portal and data collector log files - reduce logging
  1. Portal Log Files
  2. Data Collector Log Files
5. Database SCON logging - reduce logging
6. Refreshing the database SCON log
7. Logging user activity in audit.log
8. Logging only what a user deletes
9. Logging all user activity
10. Data collector log files
11. Data collector log file organization
12. Data collector log file naming conventions
13. General data collector log files
14. Find the event / meta collector ID
15. Portal log files
  1. Managing Apache Log Files
16. Database log files
17. Installation / Upgrade log files
Defining report metrics
1. Changing backup success percentage
2. Changing job status
SNMP trap alerting
1. Overview
2. SNMP configurations
3. Standard OIDs
4. Data in an alerting trap
  1. Example of policy based alert
SSL certificate configuration
1. SSL certificate configuration
2. SSL implementation overview
3. Obtain an SSL certificate
4. Update the web server configuration to enable SSL
5. Configure virtual hosts for portal and / or data collection SSL
6. Enable / Disable SSL for a Data Collector
7. Enable / Disable SSL for emailed reports
8. Test and troubleshoot SSL configurations
9. Create a self-signed SSL certificate
10. Configure the Data Collector to trust the certificate
11. Keystore file locations on the Data Collector server
12. Import a certificate into the Data Collector Java keystore
13. Keystore on the portal server
14. Add a virtual interface to a Linux server
15. Add a virtual / secondary IP address on Windows
Portal properties: Format and portal customizations
1. Introduction
2. Configuring global default inventory object selection
3. Restricting user IDs to single sessions
4. Customizing date format in the report scope selector
5. Customizing the maximum number of lines for exported reports
6. Customizing the total label display in tabular reports
7. Customizing the host management page size
8. Customizing the path and directory for file analytics database
9. Configuring badge expiration
10. Configuring the maximum cache size in memory
11. Configuring the cache time for reports
12. Configuring LDAP to use active directory (AD) for user group privileges
Data retention periods for SDK database objects
1. Data retention periods for SDK database objects
2. Data aggregation
  1. Pre-requisites
  2. Data aggregation and retention levels
3. Find the domain ID and database table names
4. Retention period update for SDK user-defined objects example
5. SDK user-defined database objects
6. Capacity: default retention for basic database tables
7. Capacity: default retention for EMC Symmetrix enhanced performance
8. Capacity: Default retention for EMC XtremIO
9. Capacity: Default retention for Dell EMC Elastic Cloud Storage (ECS)
10. Capacity: Default retention for Windows file server
11. Capacity: Default retention for Pure Storage FlashArray
12. Cloud: Default retention for Amazon Web Services (AWS)
13. Cloud: Default retention for Microsoft Azure
14. Cloud: Default retention for OpenStack Ceilometer
15. Configure multi-tenancy data purging retention periods
Troubleshooting
1. Troubleshooting user login problems
2. Forgotten password procedure
3. Login issues
4. Connectivity issues
5. Data Collector and database issues
6. Portal upgrade performance issues
Appendix A. Kerberos based proxy user's authentication in Oracle
1. Overview
  1. Pre-requisite
2. Exporting service and user principal's to keytab file on KDC
3. Modifications for Oracle
4. Modifications for Portal
Appendix B. Configure TLS-enabled Oracle database on NetBackup IT Analytics Portal and data receiver
1. About Transport Layer Security (TLS)
2. TLS in Oracle environment
3. Configure TLS in Oracle with NetBackup IT Analytics on Linux in split architecture
4. Configure TLS in Oracle with NetBackup IT Analytics on Linux in non-split architecture
5. Configure TLS in Oracle with NetBackup IT Analytics on Windows in split architecture
6. Configure TLS in Oracle with NetBackup IT Analytics on Windows in non-split architecture
7. Configure TLS in user environment
Appendix C. NetBackup IT Analytics for NetBackup on Kubernetes and appliances
1. Configure embedded NetBackup IT Analytics Data collector for NetBackup deployment on appliances (including Flex appliances)
2. Configure NetBackup IT Analytics for NetBackup deployment on Kubernetes

Connectivity issues

No Connectivity

A number of conditions can disrupt connectivity, including:

Firewall issues can prevent connectivity.
A network change occurred. Typically a DNS, system domain, or hostname change is the culprit.
Oracle service is not running.
Network timeouts

Action Recommendations

The following list suggests actions you can take to determine what is causing the issue.

Ping itanalyticsagent.mydomain.com from the primary server.
Check if you can connect to itanalyticsagent.mydomain.com telnet port 80.

Connection failure between portal server and database server

Portal server fails to connect to database server and the following error is logged in portal.log.

Error code: APT-UI-1556759233
The Network Adapter could not establish the connection

Possible root causes:

Oracle service is not running.
Firewall is enabled and database port is not configured properly.
SELinux is set to enforce.
Required memory is not available to run Oracle.

Resolution:

Check if Oracle service is running:
```
# /opt/aptare/bin/oracle status
```
Check for errors in the respective log files:
Linux: /opt/aptare/oracle/rdbms/log/startup.log
Windows: C:\opt\oracle\rdbms\log\startup.log
Verify whether Firewall is disabled.
If Firewall is enabled, ensure the database port (typically 1521) is allowed for inbound connections.
Ensure SELinux status is either disabled or permissive.
```
# getenforce
```
Connect to database using sqlplus on portal server and run basic sql commands like select * from ptl_users.