Veritas Advanced Supervision User Guide
- Introducing Veritas Advanced Supervision
- Getting started
- Working with dashboard widgets
- Managing employees and employee groups
- Managing departments
- About departments
- Understanding the Departments page
- Searching departments
- Creating departments
- Moving existing departments under other departments
- Adding monitored employees to departments
- Editing monitoring policies
- Editing department details and monitoring policy
- Managing exception employees
- Designating employees as exception employee
- Assigning further exception reviewers to an exception employee
- Removing exception status
- Removing exception reviewers
- Managing department users
- Managing department searches
- About searches in Veritas Advanced Supervision
- Guidelines for effective searches
- Creating and running Veritas Advanced Supervision searches
- Pausing and resuming searches
- Downloading search details for archives
- Disabling scheduled searches
- Previewing search results
- Accepting search results
- Rejecting a search result
- Resubmitting a search
- Managing department-specific hotword sets
- Managing department-specific review comments
- Viewing employees associated with departments
- Managing users, roles, and permissions
- Managing application-specific hotword sets
- Managing application-specific review comments
- Managing search schedules
- Managing export operations
- Managing reviews
- About reviewing with Advanced Supervision
- Understanding the Review page
- Changing the Preview pane position
- Rearranging columns in the item list pane
- Filtering the items in the Review pane
- Reviewing the Audio-Video Transcript type items
- Reviewing emails and collaboration messages
- Adding or removing text for machine learning
- Assigning review status to items
- Viewing hotwords highlighting
- Viewing hotwords in collaboration message
- Viewing tags highlighting
- Viewing tags in collaboration message
- Viewing the full content in a new window
- Adding comments to items
- Escalating the review items
- Viewing the history of items
- Printing the original versions of items
- Downloading the original versions of items
- Viewing Intelligent Review Details
- Managing Audit Settings
- Working with Audit viewer
Understanding the Departments page
The following images highlight the standard features of the Departments page.
1. Search and filter pane
Veritas Advanced Supervision lists all the available departments. After you create a search, the application searches for the items based on the search criteria. You can use the filters to narrow down the search results. You can use the filtering options to search the required department. Options include filtering by department name, exception employees, and reviewers associated with the department.
You can select a single or multiple departments just by selecting the corresponding check boxes. You can select the departments from multiple pages. For better performance, it is recommended to select maximum 200 records. To clear the entire selection, click the icon on the bottom pagination pane.
2. Title bar / Menu bar
The Title bar appears directly underneath the upper banner. The left side of the title bar always displays the name of the current page. This bar also displays menus based on the permissions you have to work within departments.
Table: Department view menu bar tabs and their function
Menu | Function |
|---|---|
Properties | Displays department-level properties. You must have the Configure Department Properties permission in a department to edit its properties. Users with the User Admin role have this permission by default. You can filter the departments by name and choose whether to list any exception employees, folders, and reviewers that are associated with them. Using the tab, you can perform the following:
Note: Even if you nominate a new owner, the original owner still retains all the administrative permissions. You can use the Role Assignment feature to remove these permissions. |
Monitored Employees | Allows you to manage the configuration activities for department-specific searches. |
Searches | Allows you to manage the configuration activities for department-specific searches. |
Role Assignments | Allows you to manage department-specific roles and responsibilities. |
Hotwords | Allows you to manage department-specific hotwords and hotword sets. |
History | Displays start and end dates for employees added to the department. |
3. Action bar
Functions of the action bar vary with the menus you have selected. When you select the Properties menu, it shows the following action buttons, which are summarized below:
Table: Department view action buttons and their function
Action button | Function |
|---|---|
New Department | Opens a New Department page to create a new department. |
Open Department | Opens a closed department for monitoring . |
Close Department | Closes an open department and restricts monitoring of employees in the department. |
Go to Review | Navigates you to the Review tab of the current department. |
Refresh | Refreshes the page information. |
Filter by department name | Lets you type a few letters of a department name you want to search. |
4. Details pane
This pane displays the records with subsequent details. You can click on the column heading to sort the data either in ascending or descending order for one or more columns on the selected page. The sorting is case insensitive. After performing a sort action, users land on the first page, by default.
You can change the size and order of the columns on this pane. This change persists till the time you are signed in. After you log out from the application, the default column size and the order is retained.
5. Bottom navigation bar
This bar displays total number of records, total number of records on page, and total number of the selected records if you have selected these records. The navigation options are supported for multi-page lists.
Click the icon to clear the selection of records in the table.
Click the icon to go to the first page of the list.
Click the icon to go to the last page of the list.
Click the icon to go to the previous page of the list.
Click the icon to go to the next page of the list.