Veritas InfoScale™ Operations Manager 8.0.2 Release Notes
- Overview of this release
- System requirements
- Software limitations
- Known issues
- Management Server issues
- Managed host issues
- Storage Insight Add-on issues
- Virtual Business Service issues
- Storage Insight SDK Add-on issues
- Fabric Insight Add-on issues
- Application Migration Add-on issues
- Other issues
- Management Server issues
- Appendix A. Getting help
XPRTLD daemon fails when Veritas InfoScale Operations Manager starts because of the corrupt AT pem files in the VRTSsfmh package (2145925)
The XPRTLD daemon fails when Veritas InfoScale Operations Manager starts, if the AT pem files (the certificate files in the VRTSsfmh
package) are corrupt.
Workaround:
To repair the corrupt AT pem files on UNIX:
- Stop the XPRTLD daemon by using the following command:
/opt/VRTSsfmh/adm/xprtldctrl stop
- Delete all the files in the directory
/var/VRTSat_lhc/
by using the following command :#cd /var
rm -rf /var/VRTSat_lhc/*
- Take a backup of the credentials in the
/var/VRTSat/.VRTSat/profile/certstore/
directory, by using the following command:mv /var/VRTSat/.VRTSat/profile/certstore/*.0 /tmp/backupcreds/
- In the directory, delete the pem files by using the following commands:
rm /var/VRTSat/.VRTSat/profile/certstore/keystore/PubKeyFile.pem
rm /var/VRTSat/.VRTSat/profile/certstore/keystore/PrivKeyFile.pem
- Restart any running shared broker process by using the following command:
/opt/VRTSat/bin/vxatd
- Authenticate the local host to create a self-signed certificate by using the following commands:
export EAT_HOME_DIR=/opt/VRTSsfmh
export EAT_DATA_DIR=/var/opt/VRTSsfmh/sec
cd $EAT_HOME_DIR/bin
./vssat authenticate -d localhost
- Start the XPRTLD daemon by using the following command:
/opt/VRTSsfmh/adm/xprtldctrl start
To repair the corrupt AT pem files on Windows:
- Stop the XPRTLD daemon by using the following command:
net stop xprtld
- Delete all the files in the following directory:
%ALLUSERSPROFILE%\Application Data\VERITAS\Security\Authentication\VRTSat_lhc
- Take a backup of the credential in the following directory:
AT_PROFILE_DIR\certstore\* c:\temp\*
You can get the AT Profile directory from the following locations:
For 64-bit Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VERITAS\Security\Authentication\Credential Manager\Profiles\SYSTEM\ ProfileDir
For 32-bit Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Security\Authentication\Credential Manager\Profiles\SYSTEM\ProfileDir
- Delete the following pem files:
AT_PROFILE_DIR\certstore\keystore\PubKeyFile.pem
AT_PROFILE_DIR\certstore\keystore\PrivKeyFile.pem
- Restart any running shared broker process by using the following commands:
sc stop vrtsat
sc start vrtsat
- Authenticate the local host to create a self-signed certificate by using the following commands:
set EAT_HOME_DIR=%PROGRAMFILES%\VERITAS\VRTSsfmh
set EAT_DATA_DIR=%ALLUSERSPROFILE%\Symantec\VRTSsfmh\sec
cd %EAT_HOME_DIR%\bin
vssat authenticate -d localhost
- Start the XPRTLD daemon by using the following command:
net start xprtld