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Veritas Alta™ Archiving : Customer Administration Guide
Last Published:
2024-06-22
Product(s):
Veritas Alta Archiving (1.0), Veritas Alta eDiscovery (1.0)
- About customer administration
- Using the Customer Service tool
- My Config
- Provisioning customers
- About provisioning a customer
- Stages of customer provisioning
- Veritas Alta Archiving customer provisioning prerequisites
- Provisioning a customer
- Configuring the MYOK feature
- Configuring the indexing languages for the new customer
- Configuring the archiving options for a new customer
- Obtaining the credentials of a customer's primary administrator account
- About creating additional administrator accounts for a customer
- Creating and updating archive accounts in bulk from a user upload list
- Creating Google G Suite Gmail archive accounts in bulk from a downloaded Google user list
- Confirming the completion of the new customer order
- Managing customers
- About the Customers page
- Finding a customer in the customer list
- Making a customer a favorite in the customer list
- Accessing customer details
- About the Customer Details page
- Disabling or enabling a customer's access to the archive
- Editing a customer's company details
- Resetting a customer's primary administrator password
- Editing a customer's archiving options
- Viewing and exporting the details of a customer's archive accounts
- Viewing and editing a customer's onboarding checklist information
- Configuring trusted networks for a customer
- Viewing a customer's email retention settings
- Viewing the mail monitoring details for a customer
- About configuring Authentication Management for a customer
- Confirming the completion of a customer order
- Reseller portal
- Distributor portal
- Customer Service administration roles
- Reporting
About the Customers page
The Customers page contains a customer list, which displays summary information for each Veritas Alta Archiving that your company has provisioned.
To display the page, click in the left navigation pane of the Customer Service tool.
The customer list displays the following information for each customer:
Customer Name
Email Address
Parent Partner
Number of accounts
Number of Alta Personal Archive users
Archive size, in MB
Date when created
Date when last updated
From the customer list you can view and modify the provisioning settings for any customer in the list.