Enterprise Vault™ Troubleshooting Reporting

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0)
  1. About this document
    1.  
      About this technical note
    2.  
      About troubleshooting Enterprise Vault Reporting
  2. Setting up SQL Server Reporting Services
    1.  
      About Setting up SQL Server Reporting Services
  3. Troubleshooting configuration and report deployment
    1.  
      About troubleshooting configuration and report deployment
    2.  
      About using DTrace with Microsoft SQL Server Reporting Services
    3. Identifying the problem
      1.  
        "Reporting Configuration Utility is unable to copy file..." message
      2. "Reporting has been configured on this machine. However, there were a few warnings and/or errors..." message
        1.  
          About Enterprise Vault auditing
        2.  
          About FSA Reporting
      3.  
        "Authentication failed for reporting user" error message
      4.  
        "The specified SQL Server does not exist" error message
      5.  
        "Ensure that you can browse to the Report Manager..." error message
      6.  
        "EnterpriseVaultDirectory database does not exist..." error message
      7.  
        "Failed to connect to the specified SQL Server with the credentials you provided" error message
      8.  
        "Failed to deploy reports on the report server" error message
      9.  
        Error code 1 and log file error "System Net.Web Exception: Page cannot be found"
      10.  
        Log file error "Assembly security permission grant set"
      11.  
        "Couldn't disable MyReports" error
    4.  
      Configuring Reporting and deploying the reports
  4. Troubleshooting accessing the reports
    1.  
      About troubleshooting accessing the reports
    2.  
      Unable to view the reports
    3.  
      Report Server web page does not show the Enterprise Vault folder
    4.  
      Role assignments and changes fail to get implemented
    5.  
      Unable to access Enterprise Vault reports from a different domain
    6.  
      Unable to access Report Manager on a 64-bit Windows system due to a permissions issue
    7.  
      Changing the Reporting user account details
  5. Troubleshooting using and exporting the reports
    1.  
      About troubleshooting using and exporting the reports
    2. Troubleshooting problems with report content
      1.  
        Images or data fail to appear
      2.  
        Reports omit data related to some vault stores
      3.  
        No information appears in the Data Analysis reports
      4.  
        No information appears in reports that use Monitoring data
      5.  
        No information appears in reports that use auditing data
      6.  
        Domino Server Journal Mailbox Archiving Health report: Unable to distinguish between Domino journal mailbox locations
    3. Troubleshooting report export
      1.  
        CSV format: All data appears in a single cell in Excel
      2.  
        Excel format: Date and timestamp does not appear
      3.  
        XML file format: "Page cannot be displayed" error
      4. Known Issues with report export
        1.  
          DBCS characters unreadable in PDF format
        2.  
          Archive quota usage report: Problems when exported in CSV or XML format
        3.  
          CSV and XML format Data Analysis reports omit table header information
    4.  
      About using Reporting with multiple Reporting Services

"Couldn't disable MyReports" error

Symptoms: The Reporting Configuration utility displays a dialog with the following message:

Couldn't disable MyReports. Please disable My Reports in 
SiteSettings of Report Manager and Click OK. Please see help for 
details.

Cause: The problem may occur if you have selected the following Microsoft SQL Server Reporting Services setting to create a "My Reports" folder for each user:

Enable My Reports to support user-owned folders for publishing and 
running personalized reports

This setting appears on the Reporting Services Report Manager's Site Settings page:

Figure: Report Manager Site Settings page

Report Manager Site Settings page

Enterprise Vault normally clears the setting temporarily while it deploys the reports. However, if you receive this error, Enterprise Vault has been unable to clear the setting.

Resolution: Clear the Enable My Reports setting on the Site Settings page temporarily while you deploy the reports, as follows:

  1. In Internet Explorer, enter the URL for the SQL Server Reporting Services Report Manager web application. The URL has the following format:

    http://host_name/reportmgr_Webapp_name/

    Where:

    • host_name is the fully qualified host name of the computer hosting the Microsoft SQL Server Reporting Services Report Manager web application.

    • reportmgr_Webapp_name is the name of the Microsoft SQL Server Reporting Services Report Manager web application.

      For example:

      http://myserver.evdomain.com/Reports/

  2. On the Report Manager Home page, click Site Settings.
  3. On the Site Settings page, clear Enable My Reports, and click Apply to save the change.
  4. Run the Enterprise Vault Reporting Configuration utility to deploy the Enterprise Vault reports.

    See Configuring Reporting and deploying the reports.

  5. Restore the Enable My Reports setting on the Report Manager's Site Settings page and click Apply to save the change.