Veritas NetBackup™ Flex Scale Best Practices and Troubleshooting Guide

Last Published:
Product(s): Appliances (3.1)
Platform: NetBackup Flex Scale OS
  1. Introduction
    1.  
      Scope and intended audience
    2.  
      About NetBackup Flex Scale
    3.  
      About NetBackup Flex Scale nodes
  2. Configuration requirements
    1.  
      Physical environment
    2.  
      NetBackup Flex Scale configuration requirements
    3.  
      Firewall and network ports requirements
    4.  
      Considerations for using IPv6 addresses
  3. Best practices
    1.  
      Management network connectivity
    2.  
      Private network connectivity
    3.  
      Configuring AutoSupport for the appliance
    4.  
      Necessary software
  4. NetBackup Flex Scale tuning and sizing
    1.  
      Assigning media servers to a storage server
    2.  
      NetBackup Flex Scale tuning
  5. Troubleshooting NetBackup Flex Scale
    1.  
      NetBackup Flex Scale logs
    2.  
      Services management
    3.  
      Audit logs
    4. Collecting logs for cluster nodes
      1.  
        Uploading logs to Veritas Support
      2.  
        Downloading logs
    5.  
      Error messages displayed during the pre-upgrade check
    6. Troubleshooting NetBackup Flex Scale issues
      1.  
        If cluster configuration fails (for example because an IP address that was already in use is specified) and you try to reconfigure the cluster, the UI displays an error but the configuration process continues to run
      2.  
        Validation error while adding VMware credentials to NetBackup
      3.  
        NetBackup Web UI incorrectly displays some NetBackup Flex Scale processes as failed
      4.  
        Unable to create BMR Shared Resource Tree (SRT) on NetBackup Flex Scale Appliance
      5.  
        NetBackup configuration files are not persistent across operations that require restarting the system
      6.  
        Connection timeout errors during patch installs, upgrades, and rollback operations
      7.  
        Initial configuration wizard displays a driver node not selected error
      8.  
        Initial configuration wizard displays a license error after successfully configuring the cluster

NetBackup Flex Scale logs

You can refer to the following log files for troubleshooting NetBackup Flex Scale deployment and configuration issues:

Table: NetBackup Flex Scale log files

Log file

Description

/log/VRTSnas/log/isagui_sds.log

Temporary location for storing the installation and cluster configuration logs.

/log/VRTSnas/log/appliance_nodes.log

Contains the cluster configuration logs generated by the initial configuration wizard.

These logs appear only on the node (the driver node) from which you start the cluster configuration.

/log/cpi

Contains NetBackup Flex Scale cluster configuration logs.

These logs appear only on the node (the driver node) from where the quick setup wizard for cluster configuration is launched.

/log/VRTSnas/log/backup_server_config.log

Contains the NetBackup and the MSDP-X configuration logs.

These logs appear on the node on which the management console service is running.

/log/VRTSnas/log/storage_pool_create.log

/log/VRTSnas/log/storage_fs_create.log

Contains the storage configuration logs.

These logs appear on the node on which the management console service is running. These logs are found on the driver node, from where the cluster configuration is launched.

/opt/VRTSnas/log/msdpx_integration.log

Contains the MSDP configuration logs.

/var/log/sds/sds.log

Contains the SDS logs for MSDP-X configuration.

These logs appear on the node on which the management console service is running.

/opt/VxUL/bin/vxlogview

/log/app_vxul/409-889-*.log

/log/app_vxul/409-14-*.log

Contains logs related to the node factory reset operation.

/log/upgrade/upgrade_3.1.log

vxlogview -o 776

Contains upgrade logs.

Use the vxlogview command to view the logs for the pre-upgrade checks.