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Veritas NetBackup™ Troubleshooting Guide
Last Published:
2021-01-01
Product(s):
NetBackup (9.0.0.1, 9.0)
- Introduction
- Troubleshooting procedures
- About troubleshooting procedures
- Troubleshooting NetBackup problems
- Troubleshooting installation problems
- Troubleshooting configuration problems
- Device configuration problem resolution
- Testing the master server and clients
- Testing the media server and clients
- Resolving network communication problems with UNIX clients
- Resolving network communication problems with Windows clients
- Troubleshooting vnetd proxy connections
- vnetd proxy connection requirements
- Where to begin to troubleshoot vnetd proxy connections
- Verify that the vnetd process and proxies are active
- Verify that the host connections are proxied
- Test the vnetd proxy connections
- Examine the log files of the connecting and accepting processes
- Viewing the vnetd proxy log files
- Troubleshooting security certificate revocation
- Troubleshooting cloud provider's revoked SSL certificate issues
- Troubleshooting cloud provider's CRL download issues
- How a host's CRL affects certificate revocation troubleshooting
- NetBackup job fails because of revoked certificate or unavailability of CRLs
- NetBackup job fails because of apparent network error
- NetBackup job fails because of unavailable resource
- Master server security certificate is revoked
- Determining a NetBackup host's certificate state
- Troubleshooting issues with external CA-signed certificate revocation
- About troubleshooting networks and host names
- Verifying host name and service entries in NetBackup
- Example of host name and service entries on UNIX master server and client
- Example of host name and service entries on UNIX master server and media server
- Example of host name and service entries on UNIX PC clients
- Example of host name and service entries on UNIX server that connects to multiple networks
- About the bpclntcmd utility
- Using the Host Properties window to access configuration settings
- Resolving full disk problems
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Troubleshooting problems with the NetBackup web server certificate
- Resolving PBX problems
- Troubleshooting problems with validation of the remote host
- Troubleshooting Auto Image Replication
- Troubleshooting network interface card performance
- About SERVER entries in the bp.conf file
- About unavailable storage unit problems
- Resolving a NetBackup Administration operations failure on Windows
- Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
- Troubleshooting error messages in the NetBackup Administration Console
- Extra disk space required for logs and temporary files for the NetBackup Administration Console
- Unable to logon to the NetBackup Administration Console after external CA configuration
- Troubleshooting file-based external certificate issues
- Troubleshooting Windows certificate store issues
- Troubleshooting backup failures
- Troubleshooting backup failure issues with NAT clients or NAT servers
- Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service
- Issues with email notifications for Windows systems
- Issues with KMS configuration
- Issues with initiating the NetBackup CA migration because of large key size
- Using NetBackup utilities
- About NetBackup troubleshooting utilities
- About the analysis utilities for NetBackup debug logs
- About the Logging Assistant
- About network troubleshooting utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the NetBackup consistency check repair (NBCCR) utility
- About the nbcplogs utility
- About the robotic test utilities
- Disaster recovery
- About disaster recovery
- About disaster recovery requirements
- Disaster recovery packages
- About disaster recovery settings
- Recommended backup practices
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- Generating a certificate on a clustered master server after disaster recovery installation
- About restoring disaster recovery package
- About the DR_PKG_MARKER_FILE environment variable
- Restoring disaster recovery package on Windows
- Restoring disaster recovery package on UNIX
- About recovering the NetBackup catalog
- About NetBackup catalog recovery on Windows computers
- About NetBackup catalog recovery from disk devices
- About NetBackup catalog recovery and symbolic links
- About NetBackup catalog recovery and OpsCenter
- NetBackup disaster recovery email example
- About recovering the entire NetBackup catalog
- Establishing a connection with NAT media server before catalog recovery
- About recovering the NetBackup catalog image files
- About recovering the NetBackup relational database
- Recovering the NetBackup catalog when NetBackup Access Control is configured
- Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
- Recovering the NetBackup catalog without the disaster recovery file
- Recovering a NetBackup user-directed online catalog backup from the command line
- Restoring files from a NetBackup online catalog backup
- Unfreezing the NetBackup online catalog recovery media
- Steps to carry out when you see exit status 5988 during catalog recovery
- Index
Add or update trust
Problem
Adding or updating the trust between the source and target master server is failed.
Cause
The issue can occur because of the following reasons:
Cause 1 - Enrollment of source master server to target master server failed.
Cause 2 - Failed to add the target master server in the trusted master server database and in the configuration file as TRUSTED_MASTER.
Solution for cause 1 - External certificate enrollment of the source master server with the target master server failed.
See Troubleshooting Windows certificate store issues.
Solution for cause 2 - Failed to add the target master server in the trusted master server database and in the configuration file as TRUSTED_MASTER
- Review the error message: (EXIT STATUS 5630: Failed to get version of remote master server.)
If the vnetd proxy service is down or connection to vnetd proxy failed on the source master server, check the logs in the following order:
Check the connection to the vnetd proxy of the remote master server.
To check the connection to the remote master server's vnetd proxy, run the bptestbpcd -host remote_master_server_name command.
Check the proxy logs:
Windows: C:\Program Files\Veritas\NetBackup\logs\nbpxyhelper\log_file
Unix: /usr/openv/logs/nbpxyhelper/log_file
- Review the error message: (EXIT STATUS 5616: The local master server is not reachable. The trust is unidirectional right now, the remote master server trusts the local master server, but the local master server doesn't trust the remote master. Please remove the trust)
If the bprd service is down on the source master server, check the logs in the following order:
Check the bprd logs.
Windows: C:\Program Files\Veritas\NetBackup\logs\bprd\log_file
UNIX: /usr/openv/netbackup/logs/bprd/log_file
Check the proxy logs.
Windows: C:\Program Files\Veritas\NetBackup\logs\nbpxyhelper\log_file
UNIX: /usr/openv/logs/nbpxyhelper/log_file
Check the EMM database logs.
Windows: C:\Program Files\Veritas\NetBackup\logs\nbemm\log_file
UNIX: /usr/openv/logs/nbemm/log_file