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Veritas NetBackup™ Troubleshooting Guide

Last Published: 2021-01-01

Product(s): NetBackup (9.0.0.1, 9.0)

A

about restoring disaster recovery package, About restoring disaster recovery package

acstest, Robotic tests on Windows

AdvancedDisk, About disk recovery procedures for UNIX and Linux, About disk recovery procedures for Windows

Alternate client restores

host.xlate file, About troubleshooting networks and host names

archiving

for NBCC, Output from the NetBackup consistency check utility (NBCC)
for nbsu, Output from the NetBackup support utility (nbsu)

Auth User

for PBX, Checking that PBX is set correctly

auto-configuration problems, Device configuration problem resolution

B

Bare Metal Restore, Recommended backup practices, About recovering the master server disk for UNIX and Linux, Recovering a Windows client disk

bp.conf

SERVER entries, About SERVER entries in the bp.conf file

bp.kill_all, Troubleshooting PBX security, Determining if the PBX daemon or service is available

bp.start_all, Determining if the PBX daemon or service is available

bpdown command, Troubleshooting PBX security, Determining if the PBX daemon or service is available, Recovering the master server with Windows intact, Recovering the master server and Windows

bpps, Verifying that all processes are running on UNIX servers

bpup command, Determining if the PBX daemon or service is available

bundling

NBCC output, Output from the NetBackup consistency check utility (NBCC)
nbsu output, Output from the NetBackup support utility (nbsu)

C

catalog backups

disaster recovery packages, Disaster recovery packages

catalog recovery

catalog image files, About recovering the NetBackup catalog image files
clustered master server, About recovering the NetBackup catalog image files

certificate revocation list

determining if a certificate is revoked, Determining a NetBackup host's certificate state

client

NetBackup

configured name, About troubleshooting networks and host names
installation problems, Troubleshooting installation problems
multiple hostnames, About troubleshooting networks and host names
peername, About troubleshooting networks and host names
testing configuration, Testing the master server and clients, Testing the media server and clients

Client Properties dialog, Using the Host Properties window to access configuration settings

client, NetBackup

Windows disk recovery, Recovering a Windows client disk

communications problems

PC clients, Resolving network communication problems with Windows clients
UNIX clients, Resolving network communication problems with UNIX clients

compression

for NBCC, Output from the NetBackup consistency check utility (NBCC)
for nbsu, Output from the NetBackup support utility (nbsu)

configuration problems, Troubleshooting configuration problems

D

debug logs

analysis utilities, About the analysis utilities for NetBackup debug logs

debugging

NBCC, About the NetBackup consistency check utility (NBCC)
nbsu, About the NetBackup support utility (nbsu)

device configuration problems, Device configuration problem resolution

Device Configuration Wizard, Recovering the master server with Windows intact

disaster recovery

preparing for disaster, About disaster recovery

disaster recovery package, Disaster recovery packages

disk full, Resolving full disk problems

disk recovery

Windows client, Recovering a Windows client disk

disk space

for logs and temporary files, Extra disk space required for logs and temporary files for the NetBackup Administration Console

duplex mode and performance, Troubleshooting network interface card performance

host name entries

checking, Verifying host name and service entries in NetBackup

Host Properties, Using the Host Properties window to access configuration settings

host validation logs, Viewing logs pertaining to host validation

host.xlate file, About troubleshooting networks and host names

I

ifconfig

for checking NIC duplex mode, Troubleshooting network interface card performance

inetd, Troubleshooting installation problems

Information E-mail, Recommended backup practices

installation

Linux, Troubleshooting installation problems

installation problems, Troubleshooting installation problems

ipconfig

for checking NIC duplex mode, Troubleshooting network interface card performance

J

jobs

queued for long periods, Resolving full disk problems

K

KMS configuration

troubleshooting, Issues with KMS configuration

L

Linux, Troubleshooting installation problems

log analysis utilities

debug logs, About the analysis utilities for NetBackup debug logs
limitations, About the analysis utilities for NetBackup debug logs
output format, About the analysis utilities for NetBackup debug logs

M

master server

test procedure, Testing the master server and clients, Testing the media server and clients

media server

test procedure, Testing the media server and clients

N

NB_dbsrv daemon, Resolving full disk problems

NBCC

archiving and compression, Output from the NetBackup consistency check utility (NBCC)
does the following, About the NetBackup consistency check utility (NBCC)
introduction, About the NetBackup consistency check utility (NBCC)
location of, About the NetBackup consistency check utility (NBCC)
nbcc-info.txt file, About the NetBackup consistency check utility (NBCC)
Notes on running, About the NetBackup consistency check utility (NBCC)
output, Output from the NetBackup consistency check utility (NBCC)
progress display, Example of an NBCC progress display
troubleshooting, About the NetBackup consistency check utility (NBCC)
when to use, About the NetBackup consistency check utility (NBCC)

nbcc-info.txt file, About the NetBackup consistency check utility (NBCC)

nbdb_move, Recovering the master server with Windows intact

nbemm, Verifying that all processes are running on UNIX servers

nbftclnt

and bp.conf, About SERVER entries in the bp.conf file

nbjm, Verifying that all processes are running on UNIX servers

nbpem, Verifying that all processes are running on UNIX servers

nbrb, Verifying that all processes are running on UNIX servers, Resolving full disk problems

nbsu

archiving and compression, Output from the NetBackup support utility (nbsu)
bundling, Output from the NetBackup support utility (nbsu)
introduction, About the NetBackup support utility (nbsu)
location of, About the NetBackup support utility (nbsu)
nbsu_info.txt file, About the NetBackup support utility (nbsu)
output files, Output from the NetBackup support utility (nbsu)
progress display, Example of a progress display for the NetBackup support utility (nbsu)
troubleshooting, About the NetBackup support utility (nbsu)
when to use, About the NetBackup support utility (nbsu)

nbsu_info.txt file, About the NetBackup support utility (nbsu)

NetBackup

if unresponsive, Resolving full disk problems

NetBackup Administration Console

errors, Troubleshooting error messages in the NetBackup Administration Console

NetBackup Authentication service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Client Service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Compatibility service

start and stop, Verifying that all processes are running on Windows servers

NetBackup consistency check

see NBCC, About the NetBackup consistency check utility (NBCC)

NetBackup Database Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Deduplication Engine service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Deduplication Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Device Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Discovery Framework service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Enterprise Media Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Event Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Indexing Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Job Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Legacy Client Service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Policy Execution Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Relational Database Manager, Resolving full disk problems

NetBackup Relational Database Manager Service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Remote Manager and Monitor Service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Request Daemon service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Resource Broker service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Service Layer service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Service Monitor service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Storage Lifecycle Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Support Utility

see nbsu, About the NetBackup support utility (nbsu)

NetBackup Vault Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Volume Manager service

start and stop, Verifying that all processes are running on Windows servers

NetBackup Web Management Console service

start and stop, Verifying that all processes are running on Windows servers

NetBackupDeduplication Multi-Threaded Agent service

start and stop, Verifying that all processes are running on Windows servers

network connections

multiple, About troubleshooting networks and host names

network interface cards, Troubleshooting network interface card performance

network problems

PC clients, Resolving network communication problems with Windows clients
UNIX clients, Resolving network communication problems with UNIX clients

NIC cards and full duplex, Troubleshooting network interface card performance

O

OpenStorage, About disk recovery procedures for UNIX and Linux, About disk recovery procedures for Windows

P

patches (installing during recovery), Recovering a Windows client disk

PBX

Auth User, Checking that PBX is set correctly
logging, Accessing the PBX logs
Secure Mode, Checking that PBX is set correctly, Troubleshooting PBX security
starting, Checking that PBX is running
starting/stopping, Troubleshooting PBX security
troubleshooting, Resolving PBX problems

pbx_exchange, Checking that PBX is running

pbxcfg, Checking that PBX is set correctly

peer validation failure, Examine the log files of the connecting and accepting processes

preliminary troubleshooting procedure, Troubleshooting NetBackup problems

Private Branch Exchange (PBX), Resolving PBX problems

Private Branch Exchange service

start and stop, Verifying that all processes are running on Windows servers

procedures

recovery

Windows client disk, Recovering a Windows client disk

troubleshooting

communications problems, Resolving network communication problems with UNIX clients, Resolving network communication problems with Windows clients
host names and services, Verifying host name and service entries in NetBackup
installation and configuration, Troubleshooting installation problems
introduction, About troubleshooting procedures
master server and clients, Testing the master server and clients
media server and clients, Testing the media server and clients
preliminary, Troubleshooting NetBackup problems

Q

queued jobs, Resolving full disk problems

R

recording information, Troubleshooting a problem

recovery procedures

Windows client disk, Recovering a Windows client disk

RedHat, Troubleshooting installation problems

relational database, Resolving full disk problems

remote host validation issues

troubleshooting, Troubleshooting problems with validation of the remote host

restoring disaster recovery package

UNIX, Restoring disaster recovery package on UNIX
Windows, Restoring disaster recovery package on Windows

revoked certificate failure, Test the vnetd proxy connections

robotic test utility, About the robotic test utilities

acstest, Robotic tests on Windows
tldtest, Robotic tests on UNIX, Robotic tests on Windows

robtest, Robotic tests on UNIX, Robotic tests on Windows

S

SAN client

and bp.conf, About SERVER entries in the bp.conf file

Secure Mode

for PBX, Checking that PBX is set correctly

server

installation problems, Troubleshooting installation problems
test procedure for master, Testing the master server and clients, Testing the media server and clients
test procedure for media server, Testing the media server and clients

SERVER entries

bp.conf, About SERVER entries in the bp.conf file

services entries

checking, Verifying host name and service entries in NetBackup

SharedDisk, About disk recovery procedures for UNIX and Linux, About disk recovery procedures for Windows

slow performance and NIC cards, Troubleshooting network interface card performance

starting NetBackup processes, Determining if the PBX daemon or service is available

stderr, Troubleshooting error messages in the NetBackup Administration Console

stdout, Troubleshooting error messages in the NetBackup Administration Console

stopping NetBackup processes, Troubleshooting PBX security, Determining if the PBX daemon or service is available

storage units, About unavailable storage unit problems

SuSE, Troubleshooting installation problems

T

test utility

robotic, About the robotic test utilities

tldtest, Robotic tests on UNIX, Robotic tests on Windows

tpautoconf, Recovering the master server when the root partition is lost

traceroute, About troubleshooting networks and host names

tracert, About troubleshooting networks and host names

troubleshooting

KMS configuration issues, Issues with KMS configuration

Troubleshooting error messages in the NetBackup Administration Console for UNIX, Troubleshooting error messages in the NetBackup Administration Console

troubleshooting issues for NAT clients, Troubleshooting backup failure issues with NAT clients or NAT servers

troubleshooting issues with the nbmqbroker service, Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service

troubleshooting issues with the NetBackup Messaging Broker service, Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service

troubleshooting procedure

communication problems

PC clients, Resolving network communication problems with Windows clients
UNIX clients, Resolving network communication problems with UNIX clients

general

master server and clients, Testing the master server and clients, Testing the media server and clients
media server and clients, Testing the media server and clients

host name and services entries, Verifying host name and service entries in NetBackup

installation, Troubleshooting installation problems

preliminary, Troubleshooting NetBackup problems

U

unavailable, About unavailable storage unit problems

utility

robotic test, About the robotic test utilities

V

vnetd proxy

troubleshooting, Where to begin to troubleshoot vnetd proxy connections

vnetd proxy connections

peer validation failure, Examine the log files of the connecting and accepting processes
revoked certificate failure, Test the vnetd proxy connections
troubleshooting, Troubleshooting vnetd proxy connections

Volume Configuration Wizard, Recovering the master server with Windows intact

vxpbx_exchanged, Troubleshooting PBX security

W

web services account

during recovery, Recovering the master server when root is intact, Recovering the master server when the root partition is lost, Replacing a failed node on a UNIX or Linux cluster, Recovering the entire UNIX or Linux cluster, Recovering the master server with Windows intact, Recovering the master server and Windows, Replacing a failed node on a Windows VCS cluster, Recovering the entire Windows VCS cluster

X

xinetd, Troubleshooting installation problems