NetBackup IT Analytics Data Collector Notes and Troubleshooting

Last Published:
Product(s): NetBackup IT Analytics (11.6)
  1. Data Collector Troubleshooting
    1.  
      Resolving Data Collectors connections issues - Linux specific
    2.  
      Resolving Data Collectors connections issues - Windows specific
    3.  
      Portal upgrade performance issues
    4.  
      Verify the Data Collector configuration
    5.  
      Verify Connectivity
    6.  
      Configuring web proxy updates
    7.  
      Collecting missed events for Veritas Backup Exec
    8.  
      Substituting ODBC for JDBC to connect to SQL server for Veritas Backup Exec
    9.  
      Useful Data Collection scripts for capacity
    10.  
      Host resources troubleshooting
    11.  
      Host resources: Check the status of the WMI proxy server
    12.  
      Host resources: Post-Installation verification
    13. Host resources: Check host connectivity using standard SSH
      1.  
        Checking Paths for SSH
      2.  
        Environment setting for bash users
    14.  
      Host resources: Check host connectivity
    15.  
      Host resources: Check host connectivity using Host Resource Configuration file
    16. Host resources: Generating host resource configuration files
      1.  
        Sample lines in an input file
    17.  
      Host resources: Check the execution of a command on a remote server
    18.  
      Host resources Data Collection
    19.  
      Host resources: Collection in stand-alone mode
    20. Configuring parameters for SSH
      1.  
        Configure channelWaitTime
      2.  
        Configure singleChannelSession
      3.  
        Configure sudoWithPassword
    21.  
      Identifying Windows file system access errors (File Analytics)
    22.  
      Collect from remote shares (File Analytics)
    23.  
      Adding a certificate to the Java keystore
    24.  
      Override default Java Heap memory (XMX) value for Data Collector utilities
  2. Firewall Configuration: Default Ports
    1.  
      Firewall configuration: Default ports
  3. CRON Expressions for Policy and Report Schedules
    1.  
      CRON expressions for policy probe schedules
    2.  
      CRON expressions for scheduling reports
  4. Clustering Data Collectors with VCS and Veritas NetBackup (RHEL)
    1.  
      Clustering Data Collectors with VCS and Veritas NetBackup (RHEL)
    2.  
      Prerequisites
    3.  
      Getting started with Data Collector clustering
    4.  
      Configuring the Data Collector
    5.  
      Upgrading a clustered Data Collector
    6.  
      Considerations when Data Collector is pointing to Alta Domain Management
  5. Clustering Data Collectors with VCS and Veritas NetBackup (Windows)
    1.  
      Clustering Data Collectors with VCS and Veritas NetBackup (Windows)
    2.  
      Prerequisites
    3.  
      Getting Started with Data Collector Clustering
    4.  
      Main.cf
    5.  
      Upgrading a Clustered Data Collector
    6.  
      Manage cluster configuration during NetBackup upgrade (Windows)
  6. Install and configure NetBackup IT Analytics Data Collector on MSCS environment
    1.  
      Cluster Data Collectors with MSCS on Windows
    2.  
      Perform cluster configurations
    3.  
      Upgrade NetBackup IT Analytics Data Collector in MSCS
    4.  
      Uninstall NetBackup IT Analytics Data Collector
    5.  
      Steps to perform before and after NetBackup upgrade
  7. Firewall Configuration: Default Ports
    1.  
      Firewall configuration: Default ports
  8. Maintenance Scenarios for Message Relay Server Certificate Generation
    1.  
      Regenerate authentication certificate nearing expiry (or already expired)
    2.  
      Recover inadvertently deleted aptare.ks file
    3.  
      Authenticate new database with existing SSL certificates
    4.  
      SSL certificate authentication for a new data collector

Cluster Data Collectors with MSCS on Windows

Prerequisites

  • Microsoft Cluster Server (MSCS) is already provisioned.

  • NetBackup primary server is already clustered under MSCS and online on Node1.

  • A disk of at-least 100 GB size is attached to all nodes in the cluster - to be used to install NetBackup IT Analytics Data Collector.

Installing and configuring NetBackup IT Analytics Data Collector in MSCS

Steps to be performed on Node1:

  1. Verify whether a shared disk of minimum size of 100 GB is attached to Node1.
  2. Create storage resource for the disk in the cluster. (Storage > Disks > Actions > <Disk name>)

    In the image below ITA Disk represents the shared disk for the Data Collector.

  3. Get the shared disk (ITA Disk) online on Node1 and identify the drive letter.

    Note:

    Ensure the disk has the same drive letter across all cluster nodes.

  4. Optional: Add Agent URL to C:\Windows\System32\drivers\etc\hosts file. This step is required if the agent URL is not updated on the DNS.

    Example:

    10.xx.yy.zz   itanalyticsportal.vxindia.veritas.com itanalyticsportal
10.xx.yy.zz itanalyticsagent.vxindia.veritas.com itanalyticsagent
  5. Install and Configure NetBackup IT Analytics Data Collector on new shared drive (ITA Disk).

  6. Verify that services Aptare Agent, Aptare Agent Kafka, and Aptare Agent ZooKeeper are created on services panel and are online.
  7. Execute checkinstall.bat utility and ensure it is returning SUCCESS. The checkinstall.bat utility will be available at <Shared disk drive>\veritas\AnalyticsCollector\mbs\bin.

  8. Change the service type for Aptare Agent, Aptare Agent Kafka, and Aptare Agent ZooKeeper services from Automatic to Manual from services panel.

  9. Stop the services for Aptare Agent, Aptare Agent Kafka, and Aptare Agent Zookeeper on Node1.
  10. Move the storage resource to Node 2 on the cluster. Go to Failover Cluster Manager > Storage > Disks > select the shared disk (ITA disk) > on the right side below Actions > Move Available Storage > Select Node> select Node 2.

Steps to perform on Node 2:

  1. Ensure to move the NetBackup IT Analytics shared disk (ITA disk) from Node 1 to Node 2. Go to FailOver cluster manager > Storage > Disks > select the shared disk (ITA Disk).
  2. Verify that the shared disk (ITA disk) is online and available on the Node 2.
  3. On the right side below Actions, select Move Available Storage > Select Node > Select Node 2.
  4. Optional: Add Agent URL to C:\Windows\System32\drivers\etc\hosts file. This step is required if the agent URL is not updated on the DNS.

    Example:

    10.xx.yy.zz  itanalyticsportal.vxindia.veritas.com itanalyticsportal
10.xx.yy.zz  itanalyticsagent.vxindia.veritas.com itanalyticsagent
  5. Create services for Aptare Agent, Aptare Kafka, and Aptare ZooKeeper by executing:

    • For Aptare Agent: <Shared disk Drive>:\Veritas\AnalyticsCollector\mbs\bin\installservice.bat.

    • For APTARE Agent ZooKeeper Service: <Shared disk Drive>:\Veritas\AnalyticsCollector\mbs\bin\setupZookeeperService.bat.

    • For APTARE Agent Kafka Service: <Shared disk Drive>:\Veritas\AnalyticsCollector\mbs\bin\setupKafkaService.bat.

    • Change the service type from Automatic to manual from services panel.

    • Start the services from services.msc.

  6. Execute checkinstall utility and ensure it returns SUCCESS. The checkinstall.bat utility will be available at <Shared disk drive>:/veritas/AnalyticsCollector/mbs/bin.
  7. Stop the services for Aptare Agent, Aptare Agent Kafka, and Aptare Agent ZooKeeper on Node 2.