NetBackup IT Analytics Data Collector Notes and Troubleshooting

Last Published:
Product(s): NetBackup IT Analytics (11.6)
  1. Data Collector Troubleshooting
    1.  
      Resolving Data Collectors connections issues - Linux specific
    2.  
      Resolving Data Collectors connections issues - Windows specific
    3.  
      Portal upgrade performance issues
    4.  
      Verify the Data Collector configuration
    5.  
      Verify Connectivity
    6.  
      Configuring web proxy updates
    7.  
      Collecting missed events for Veritas Backup Exec
    8.  
      Substituting ODBC for JDBC to connect to SQL server for Veritas Backup Exec
    9.  
      Useful Data Collection scripts for capacity
    10.  
      Host resources troubleshooting
    11.  
      Host resources: Check the status of the WMI proxy server
    12.  
      Host resources: Post-Installation verification
    13. Host resources: Check host connectivity using standard SSH
      1.  
        Checking Paths for SSH
      2.  
        Environment setting for bash users
    14.  
      Host resources: Check host connectivity
    15.  
      Host resources: Check host connectivity using Host Resource Configuration file
    16. Host resources: Generating host resource configuration files
      1.  
        Sample lines in an input file
    17.  
      Host resources: Check the execution of a command on a remote server
    18.  
      Host resources Data Collection
    19.  
      Host resources: Collection in stand-alone mode
    20. Configuring parameters for SSH
      1.  
        Configure channelWaitTime
      2.  
        Configure singleChannelSession
      3.  
        Configure sudoWithPassword
    21.  
      Identifying Windows file system access errors (File Analytics)
    22.  
      Collect from remote shares (File Analytics)
    23.  
      Adding a certificate to the Java keystore
    24.  
      Override default Java Heap memory (XMX) value for Data Collector utilities
  2. Firewall Configuration: Default Ports
    1.  
      Firewall configuration: Default ports
  3. CRON Expressions for Policy and Report Schedules
    1.  
      CRON expressions for policy probe schedules
    2.  
      CRON expressions for scheduling reports
  4. Clustering Data Collectors with VCS and Veritas NetBackup (RHEL)
    1.  
      Clustering Data Collectors with VCS and Veritas NetBackup (RHEL)
    2.  
      Prerequisites
    3.  
      Getting started with Data Collector clustering
    4.  
      Configuring the Data Collector
    5.  
      Upgrading a clustered Data Collector
    6.  
      Considerations when Data Collector is pointing to Alta Domain Management
  5. Clustering Data Collectors with VCS and Veritas NetBackup (Windows)
    1.  
      Clustering Data Collectors with VCS and Veritas NetBackup (Windows)
    2.  
      Prerequisites
    3.  
      Getting Started with Data Collector Clustering
    4.  
      Main.cf
    5.  
      Upgrading a Clustered Data Collector
    6.  
      Manage cluster configuration during NetBackup upgrade (Windows)
  6. Install and configure NetBackup IT Analytics Data Collector on MSCS environment
    1.  
      Cluster Data Collectors with MSCS on Windows
    2.  
      Perform cluster configurations
    3.  
      Upgrade NetBackup IT Analytics Data Collector in MSCS
    4.  
      Uninstall NetBackup IT Analytics Data Collector
    5.  
      Steps to perform before and after NetBackup upgrade
  7. Firewall Configuration: Default Ports
    1.  
      Firewall configuration: Default ports
  8. Maintenance Scenarios for Message Relay Server Certificate Generation
    1.  
      Regenerate authentication certificate nearing expiry (or already expired)
    2.  
      Recover inadvertently deleted aptare.ks file
    3.  
      Authenticate new database with existing SSL certificates
    4.  
      SSL certificate authentication for a new data collector

Checking Paths for SSH

If you find messages in the metadata.log file that indicate that some of the commands are not found, then most likely the reason for it is the paths have not been set properly.

NetBackup IT Analytics uses a non-interactive login shell to execute ssh commands on devices.

  1. Check the environment setting for the shell by running the command.

    [user@host ~] ssh <user>@<host> "env"

    Check the PATH shown in the output and make sure that it contains the path to all the commands required for NetBackup IT Analytics for the OS platform of the host.

    Sample PATH for each of the host operating system platforms:

    Linux: /bin:/sbin:/usr/bin:/usr/sbin

    Solaris: /usr/xpg4/bin:/usr/sbin:/usr/bin

    AIX: /usr/bin:/usr/sbin

    HPUX: /usr/bin:/usr/sbin:/opt/fcms/bin:/sbin

    Note:

    Since Veritas Volume Manager is supported, its path needs to be included in the PATH env variable.

  2. In sudo environments, make sure that the sudo path is also in the PATH shown in the output of the above command.