Veritas Flex Appliance Getting Started and Administration Guide

Last Published:
Product(s): Appliances (1.3)
Platform: Flex Appliance OS
  1. Product overview
    1.  
      Introduction to Veritas Flex Appliance
    2.  
      About the Flex Appliance documentation
    3.  
      Flex Appliance 1.3 new features, enhancements, and changes
    4.  
      Supported upgrade paths to this release
    5.  
      Operational notes
    6.  
      Flex Appliance 1.3 release content
  2. Getting started
    1.  
      Initial configuration guidelines and checklist
    2.  
      Performing the initial configuration
    3.  
      Adding a node
    4.  
      Accessing and using the Flex Appliance Shell
    5.  
      Accessing and using the Flex Appliance Console
    6.  
      Installing the NetBackup Administration Console and client packages
    7.  
      Common tasks in Flex Appliance
  3. Modifying settings
    1.  
      Creating a network bond
    2.  
      Deleting a network bond
    3.  
      Configuring a network interface
    4.  
      Setting the date and time for appliance nodes
    5.  
      Changing DNS or Hosts file settings
  4. Managing users
    1.  
      Overview of the Flex Appliance default users
    2. Managing Flex Appliance Console users and tenants
      1.  
        Adding a tenant
      2.  
        Editing a tenant
      3.  
        Removing a tenant
      4.  
        Adding a local user to the Flex Appliance Console
      5.  
        Connecting an Active Directory domain to the Flex Appliance Console
      6.  
        Importing an Active Directory user or user group to the Flex Appliance Console
      7.  
        Editing an Active Directory domain in the Flex Appliance Console
      8.  
        Changing a user password in the Flex Appliance Console
      9.  
        Removing a user from the Flex Appliance Console
    3.  
      Changing the hostadmin user password in the Flex Appliance Shell
    4. Managing NetBackup application instance users
      1.  
        Adding and removing local NetBackup instance users
      2.  
        Connecting a remote user domain to a NetBackup instance
      3.  
        Changing a user password on a NetBackup instance
  5. Using Flex Appliance
    1. Managing the repository
      1.  
        Adding files to the repository
      2.  
        Removing the current appliance upgrade or update package from the repository
    2. Creating application instances
      1.  
        Creating a NetBackup master server instance
      2.  
        Creating a NetBackup media server instance
    3. Managing application instances
      1.  
        Resizing instance storage
      2.  
        Editing instance network settings
      3. Managing application add-ons on instances
        1.  
          Installing application add-ons
        2.  
          Uninstalling application add-ons
        3.  
          Changing the application add-on installation order
      4.  
        Viewing instance performance metrics
      5. Running NetBackup commands on an application instance
        1.  
          Creating a NetBackup touch file on an application instance
      6.  
        Setting environment variables on NetBackup instances
      7.  
        Storing custom data on a NetBackup instance
      8.  
        Establishing trust with a NetBackup 7.7.3 master server instance
    4. Upgrading application instances
      1.  
        Warnings and considerations for instance rollbacks
    5. About Flex Appliance upgrades and updates
      1.  
        Upgrading Flex Appliance
      2.  
        Updating Flex Appliance
  6. Monitoring the appliance
    1. About AutoSupport and Call Home
      1.  
        Registering an appliance
      2.  
        Viewing Call Home information
      3.  
        Configuring Call Home settings
      4.  
        Deleting and disabling Call Home settings
    2. Monitoring the hardware from the Flex Appliance Shell
      1.  
        Viewing node information
      2.  
        Viewing Primary Storage Shelf information on a Veritas 5340 Appliance
      3.  
        Viewing Expansion Storage Shelf information on a Veritas 5340 Appliance
    3.  
      Viewing hardware faults
    4.  
      Viewing system data
  7. Reconfiguring the appliance
    1.  
      Performing a factory reset
    2.  
      Recovering storage data after a factory reset
    3.  
      Performing a storage reset
    4.  
      Removing a node
  8. Troubleshooting guidelines
    1.  
      General troubleshooting steps
    2.  
      Gathering device logs on a Flex appliance

Registering an appliance

The appliance registration is centralized to the MyAppliance portal.

Registering your appliance is a vital step in allowing Veritas the ability to help maximize availability of your appliance, and provide proactive monitoring support. Registration provides Veritas with accurate contact details and site-specific information, which aids in expediting support, field services, and customer notification of failures.

Registration also provides access to additional reporting capabilities for your appliances, such as:

  • An overview of all registered appliances

  • Capacity and utilization details

  • The ability to update contact and site information

Registration also ensures that you are alerted to product updates and other important information about your appliance.

If your appliance has access either directly or through a proxy to the Internet, the registration details populate automatically. If the appliance is not provisioned, the message to verify and update the appliance registration information is displayed.

To register an appliance from the MyAppliance portal

  1. Log on to the MyAppliance portal and start the registration process with one of the following methods:

    • If it is your first visit to the portal, an information page appears. Click on Register Appliance.

    • If you have previously registered appliances on your account, navigate to Appliances > My Appliances page and click on Register Appliance.

  2. Input the sources of verification. Only two sources are required to register an appliance.
  3. Click Next to initiate a search.
  4. Choose the appliance you want to register.
  5. Click Next to enter the Register a New Appliance page.

    Note:

    Any field highlighted with an asterisk is compulsory for registration. Move to the next step only after you have entered the required information.

  6. In the basic information column, input your company name.
  7. In the Appliance Location column, click the Add New Site button to create a new site.
  8. In the pop-up dialog box, input the site name, site address and other information.
  9. In the Select Site filed, choose the site you created .
  10. In the Contact Information column, click the Add New Contact button to create a new primary contact person.
  11. In the pop-up dialog box, input contact name, email address, phone number and other information. You can add a total of twenty contacts per appliance.
  12. In the Select Contact field, choose the contact person you created.

    Note:

    The Receive Call Home transmission failure alert option is checked by default to enable alerts in the event that Veritas has not received a valid Call Home data transmission for over 28 hours. The alert will repeat every 24 hours until a valid data transmission is received.

    If you have spam filtering enabled, configure your filtering settings to allow emails from this sender ID: appliance.veritas.com.

    Uncheck the option if you no longer want to receive an alert from Veritas for Call Home transmission failure.

  13. Verify the information and click Submit.

A notification informs you that your appliance is registered successfully.