Veritas Alta™ Archiving : Customer Administration Guide
- About customer administration
- Using the Customer Service tool
- My Config
- Provisioning customers
- About provisioning a customer
- Stages of customer provisioning
- Veritas Alta Archiving customer provisioning prerequisites
- Provisioning a customer
- Configuring the MYOK feature
- Configuring the indexing languages for the new customer
- Configuring the archiving options for a new customer
- Obtaining the credentials of a customer's primary administrator account
- About creating additional administrator accounts for a customer
- Creating and updating archive accounts in bulk from a user upload list
- Creating Google G Suite Gmail archive accounts in bulk from a downloaded Google user list
- Confirming the completion of the new customer order
- Managing customers
- About the Customers page
- Finding a customer in the customer list
- Making a customer a favorite in the customer list
- Accessing customer details
- About the Customer Details page
- Disabling or enabling a customer's access to the archive
- Editing a customer's company details
- Resetting a customer's primary administrator password
- Editing a customer's archiving options
- Viewing and exporting the details of a customer's archive accounts
- Viewing and editing a customer's onboarding checklist information
- Configuring trusted networks for a customer
- Viewing a customer's email retention settings
- Viewing the mail monitoring details for a customer
- About configuring Authentication Management for a customer
- Confirming the completion of a customer order
- Reseller portal
- Distributor portal
- Customer Service administration roles
- Reporting
Configuring the indexing languages for the new customer
For new customers you must configure the languages for which Veritas Alta Archiving performs indexing.
Note:
You must perform this procedure even if the customer requires no additional indexing languages.
By default, Veritas Alta Archiving performs indexing in English only. Indexing can be configured for additional languages to enable Alta eDiscovery, Alta Personal Archive, and Mobile Web Access to more fully support searches in those languages.
Additional language indexing is currently available for Japanese. Japanese indexing uses a Japanese language analyzer, which provides better search results for different Japanese scripts.
Note:
The indexing languages are set on the first occasion that you save the settings on the Archiving Options tab of the new customer's details. You cannot change the indexing languages from the Management Console once the first has been performed. After the first , any changes to this option require assistance from the Veritas Alta Archiving Operations team.
To set the indexing languages for a new customer
- In the left navigation pane of Archive Administration Console, select Customer Service > Customers.
- Select the customer for which you want to configure indexing languages.
By default, the Company Details tab is displayed.
- Select the Archiving Options tab, under the Indexing Options section, select the languages you need.
Perform indexing in English only, or English and an additional language, to support searches in English and an additional language if selected.
Note:
Adding indexing languages can affect search results. You cannot easily remove an additional language once you have added it.
- Click Save to commit the language options to Veritas Alta Archiving. You must perform this step to set the English indexing option, even if you selected no additional indexing languages.
The Indexing options are now set and cannot be changed from the Management Console. You can continue to set the other options on the Archiving Options page.