Arctera™ Insight eDiscovery Help

What browsers does Insight eDiscovery support?

Insight eDiscovery support is limited to the browsers that are listed in the Arctera Insight Archiving Compatibility List.

See the Arctera Insight Archiving Compatibility List.

Can I use Insight eDiscovery to access my archived messages in Arctera Insight Archiving?

Yes, you can use Insight eDiscovery to access your messages that are archived in Arctera Insight Archiving. However, certain Insight Personal Archive features such as search filters and active folders are not available from Insight eDiscovery.

What happens to archived messages when my organization deletes a user account?

The archived messages of a deleted user remain in your organization's archive. The messages are also searchable by reviewers and administrators with the appropriate permissions.

When are archived messages removed from my organization's archive permanently?

Archived messages are permanently removed in accordance with the retention polices in place for your organization.

What happens to the messages that are sent to a disabled or deleted user account?

The messages that are sent to a disabled user account are excluded from archiving and do not appear in the archive of the disabled user or the Unassigned Legacy Account. The messages that are sent to a deleted user account appear in the Unassigned Legacy Account.

Can disabled users access their archived messages in Arctera Insight Archiving?

No, disabled users cannot access their archived messages in Arctera Insight Archiving.

What attachment types does Insight eDiscovery support?

Insight eDiscovery supports a wide range of attachment types:

See Searchable attachment types.

Can I search for calendar items or contacts?

No, currently archive calendar items and contacts are not archived.

What is the character limit of search strings?

You can enter up to 1000 characters in the search field of the Search box.

Does capitalizing a word affect search results?

No, search terms are not case-sensitive.

Are there "stop words" that are excluded from search?

Yes. In Advanced Search, common words or "stop words" are automatically dropped from searches.

See About stop words and special characters.

How can I search for an exact phrase?

In Advanced Search, to search for an exact phrase place double quotation marks around the search term.

See Phrase searches.

How can I search for two terms at once?

In Basic and Advanced Search enter an uppercase AND between two search terms to find emails containing both term. Use an uppercase OR between two search terms to find emails containing at least one of the terms.

See Boolean operator searches.

Can I use Boolean Search Logic?

Yes, in Basic and Advanced Search you can use a combination of AND, OR, and NOT with your search terms to construct Boolean search criteria.

See Boolean operator searches.

Can I conduct a wildcard search?

Yes, in Basic and Advanced Search you can use an asterisk or a question mark at the end of a word to conduct a wildcard search.

See Wildcard searches.

Can I use the proximity of words as a search criteria?

Yes, in Basic and Advanced Search you can enter two search terms in quotation marks followed by a tilde and a numerical value to represent the word count proximity.

See Proximity searches.

What is the maximum number of messages that I can export?

You can export up to 200,000 messages.

Why is the export to NSF option unavailable in the Export Options?

The NSF export option is only available when a Domino server has been configured as the mail server type in the archive settings. Contact your Archive Administrator for more information.