Arctera™ Insight eDiscovery Help

Reassigning emails

Every company has an unassigned legacy account. New users from the company cannot search or view the emails that were sent to their account before it was created. All such mails that do not find appropriate recipient of the mail goes to unassigned legacy account.

To enable such users to receive their previously assigned emails, you, as an administrator, need to reassign such emails to them. After you submit email batch for reassignment, application resends these emails to corresponding user accounts. All the new users can then search and view their emails.

You can reassign emails from the unassigned legacy accounts, on-going and standard searches, holds, and tags. You can select maximum 300 emails in one batch for reassignment. If there are more than 300 emails in the unassigned legacy account, you need to reassign emails in multiple batches. The maximum annual limit of mail reassignment is 600000 mails per customer, whereas the daily limit is 4500 per day per customer. When customers submit a batch for reassignment, customers can view a temporary notification (that fades out automatically) about their available reassignment limit. Alternatively, customers can check their mail reassignment limits on the Mail Reassignment node.

When customers use 90 percent of their annual mail reassignment limit, they receive an alert email.