Logon failure (Event ID 4625) is reported in the Secuity Event log during local or remote backup

Problem

Logon failure (Event ID 4625) is reported in the Security Event log during local or remote backup. The backup job completes successfully.

This behavior is seen when the Backup Exec server is in a workgroup and backing up remote servers which are in a domain environment.
This behavior can also be seen if the Backup Exec server is in a domain environment, but the backup exec service and backup exec system logon account is a local user part of the local administrator group.

Error Message

Event ID 4625 is triggered in the Security Event log on the remote server for the Logon failure

Example of the Security Event Log message:

Cause

This behavior is seen when the Backup Exec server is in a workgroup, backing up local or remote servers which are in a domain environment. Even if the Backup Exec server is in a domain environment and the backup exec service, backup exec system logon account is a local user, part of the local administrator group, this event would be seen.

Solution

Workaround to avoid these events :

A) If the Backup Exec server is in a workgroup, then add the Backup Exec Server and the remote server to the domain.

B) If the Backup Exec Server cannot be added to the domain, create a local account on the servers in the domain, with the same name and password as the Backup Exec System Logon Account (SLA).

C) If Backup Exec Server is part of the domain, then make sure the Backup Exec Service account and Backup Exec System Logon account are a domain user with appropriate rights and not a local user part of administrator group if these events need to be avoided.

This issue is presently under investigation by our Engineering Team. Depending on the results of this investigation, it may be addressed through a patch or hotfix in current or future software releases. However, this specific issue is not currently scheduled for inclusion in any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.