Enterprise Vault™ Compliance Accelerator Administrator's Guide

Last Published:
Product(s): Enterprise Vault (15.0)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator components
    3.  
      The Compliance Accelerator process
    4. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Introducing Veritas Surveillance
    1.  
      About Veritas Surveillance
    2.  
      Routine operations executed with Veritas Surveillance
    3.  
      About Veritas Surveillance system security
    4.  
      Feature comparison: Compliance Accelerator desktop client Vs Veritas Surveillance web client
  3. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Accessing data through the Microsoft SQL Server Reporting Services (SSRS)
    3. Enhanced reporting
      1.  
        Configuring a reporting endpoint
      2.  
        Authentication
      3. Departments API
        1.  
          Departments - List
      4. Roles API
        1.  
          Roles - List
        2.  
          Roles - List by filters
      5. Users API
        1.  
          Users - List
      6. UserRoles API
        1.  
          UserRoles - List by filters
      7. ItemMetrics API
        1.  
          ItemMetrics - List
        2.  
          ItemMetrics - List by filter
      8. Evidence of Review by Department API
        1.  
          EvidenceOfReviewByDept - List by filter
      9. Evidence of Review by User API
        1.  
          EvidenceOfReviewByUser - List by filter
      10.  
        Supported OData query options
      11.  
        Supported reporting endpoint API filters and their values
      12.  
        Responses
    4. Accessing reports through the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
    5.  
      Configuring a Power BI template for reporting
  4. Appendix A. Troubleshooting
    1.  
      Veritas Surveillance user interface user interface is not displayed properly in non-English environment
    2.  
      Issues with the random sampling of items
    3.  
      Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
    4.  
      Vault stores not displayed in the Veritas Surveillance web client
    5.  
      TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
    6.  
      Synchronization errors after you rename the SQL Server computer
    7.  
      Performance counter errors when the Accelerator Manager service starts
    8.  
      SQL Service Broker warning when restoring a customer database to a different server
    9.  
      Error messages when the Intelligent Review (IR) API authentication and authorization fails
    10.  
      Known issues after enabling FIPS

Issues with the random sampling of items

Table: Potential Compliance Sampling issues describes how to resolve some issues that you may encounter when you install, configure, and use the Compliance Sampling feature.

Table: Potential Compliance Sampling issues

Issue

What to check

The Compliance Sampling process (EVCompliance.exe) fails to launch on Enterprise Vault storage servers.

  • You have set up at least one customer database.

  • You have upgraded the customer databases to the latest version.

  • You have configured Compliance Accelerator against the correct Enterprise Vault site.

  • The Accelerator Manager service is running.

  • In the Enterprise Vault directory database, the AcceleratorConfigEntry table contains a configuration entry for the Compliance Accelerator server.

  • The SQL connection string in the AcceleratorConfigEntry table is correct.

  • There are no issues launching the Compliance Sampling process. (Run DTrace against StorageServer and filter on "EVComplianceLauncher" to observe any issues with the launching of the process.)

Items are not randomly sampled.

  • You have set up the department structure in Compliance Accelerator correctly, with monitored employees configured for sampling.

  • If you have only just configured Compliance Accelerator, ensure that the configuration has been updated in Enterprise Vault.

    Updates are applied on the next refresh of the cached configuration data. By default, this happens every hour and when the Storage service starts.

  • The SQL server that hosts the Compliance Accelerator configuration and customer databases is online and accessible from the Enterprise Vault server.

  • If you have explicitly mapped archives to Compliance Accelerator customers, ensure each target archive is mapped to a customer.

  • You have enabled the customer background tasks for the appropriate Compliance Accelerator customer.

  • The archived items are suitable for sampling (for example, they must have sender/recipient information).

  • The items are stored in an archive that is eligible for sampling.

The Storage service is automatically shut down.

  • The Compliance Accelerator customer and configuration databases are online and accessible from the Compliance Accelerator server.

  • In the Enterprise Vault directory database, the AcceleratorConfigEntry table does not contain any entries for Compliance Accelerator servers that are no longer in use.