Veritas Enterprise Vault™ Compliance Accelerator Administrator's Guide

Last Published:
Product(s): Enterprise Vault (12.2)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator components
    3.  
      The Compliance Accelerator process
    4.  
      About randomly sampling items with Compliance Accelerator
    5.  
      About the intelligent review feature in Compliance Accelerator
    6.  
      About the deduplication feature in Compliance Accelerator
    7. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Introducing the Compliance Accelerator client
    1.  
      About the Compliance Accelerator client
    2.  
      Opening the Compliance Accelerator client
    3.  
      Finding your way around the Compliance Accelerator client
  3. Setting up employees and employee groups
    1.  
      About employees and employee groups
    2.  
      Creating employee profiles
    3.  
      Mapping employee properties to Active Directory or Domino directory attributes
    4.  
      Editing the details of employees
    5.  
      Creating employee groups
    6. Assigning roles to employees
      1.  
        About the predefined Compliance Accelerator roles
      2.  
        About the Compliance Accelerator permissions
      3.  
        Creating Compliance Accelerator roles
      4.  
        Editing the properties of Compliance Accelerator roles
      5.  
        Assigning Compliance Accelerator roles to employees or groups
      6.  
        Deleting Compliance Accelerator roles
  4. Working with departments
    1.  
      About departments
    2.  
      Creating departments
    3.  
      Adding monitored employees and groups to departments
    4.  
      Editing the monitoring policy for employees and groups
    5.  
      Moving employees or groups between departments
    6.  
      Moving departments
    7.  
      Assigning department reviewers, compliance supervisors, and delegates
    8. Implementing Chinese Walls security
      1.  
        Enabling Chinese Walls
      2.  
        Managing Department Users
    9. Managing exception employees
      1.  
        Designating employees as exceptions
      2.  
        Assigning further exception reviewers to an exception
      3.  
        Moving an exception employee to another department
      4.  
        Removing exception status
      5.  
        Removing exception reviewers
    10. Grouping departments into partitions
      1.  
        Creating department partitions
    11. Using attributes to classify departments
      1.  
        Setting up department attributes
      2.  
        Assigning attributes to departments
  5. Searching for items
    1. About searching with Compliance Accelerator
      1.  
        Limitations on searching certain types of Skype for Business content
    2.  
      Creating and running Compliance Accelerator searches
    3.  
      About the search criteria options
    4.  
      Guidelines on conducting effective searches
    5.  
      Pausing and resuming Compliance Accelerator searches
    6.  
      About the Monitor Searches tab
    7.  
      Searching the items of exception employees
    8.  
      Selecting the archives in which to search
    9. Building Compliance Accelerator search schedules
      1.  
        Setting up new search schedules
      2.  
        Examples of recurring search schedules
    10. Defining hotwords to search for
      1.  
        Adding hotwords
      2.  
        Editing existing hotwords
      3.  
        Deleting hotwords
      4.  
        Adding hotword sets
      5.  
        Editing existing hotword sets
      6.  
        Deleting hotword sets
      7.  
        Importing the predefined hotwords
    11.  
      Configuring how Compliance Accelerator handles email addresses
    12.  
      Using Compliance Accelerator to search archived Skype for Business content
  6. Manually reviewing items
    1. About reviewing with Compliance Accelerator
      1.  
        Limitations on reviewing certain types of Skype for Business content
    2.  
      About the Review pane
    3.  
      How the Prevent self-review option limits the reviewing activities of exception employees
    4.  
      Filtering the items in the Review pane
    5.  
      Assigning review marks to items
    6.  
      Adding comments to items
    7.  
      Viewing the history of items
    8.  
      Displaying printable versions of items
    9.  
      Downloading the original versions of items
    10.  
      Copying the item list to the Clipboard
    11.  
      Changing how the Review pane looks
    12.  
      Setting your Review pane preferences
    13. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    14.  
      Storing reviewing comments for reuse
  7. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Copying items to research folders
    4.  
      Reviewing the items in research folders
    5.  
      Exporting items from research folders
    6.  
      Giving other users access to your research folders
    7.  
      Committing research folder items to the department review set
  8. Exporting items
    1. About exporting items
      1.  
        Limitations on exporting certain types of content
    2.  
      Performing an export run
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      How to optimize export runs
    5.  
      Exporting items from the review set of an exception employee
    6.  
      Making the export IDs visible in Microsoft Outlook
  9. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Creating Compliance Accelerator reports
    3. Available Compliance Accelerator reports
      1.  
        Compliance Supervisor Responsibility report
      2.  
        Department Roles Detail report
      3.  
        Department Roles Summary report
      4.  
        Differential Sampling Summary by Department report
      5.  
        Effective Roles by User report
      6.  
        Evidence of message type Review by Department/Employee reports
      7.  
        Item Aging by Department report
      8.  
        Message Stats Summary report
      9.  
        Message Summary report
      10.  
        Monitored IDs by Department report
      11.  
        Questioned Items by Department report
      12.  
        Responsibility by Department report
      13.  
        Responsibility by Reviewer report
      14.  
        Review Activity Summary by Department report
      15.  
        Reviewer Activity by Department report
      16.  
        Reviewer Activity Detail report
      17.  
        Reviewer Mapping report
      18.  
        Unreviewed Departments report
      19.  
        Unsupervised Departments report
    4.  
      Viewing existing reports
    5.  
      Deleting reports
    6. About viewing Compliance Accelerator datasets using the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
  10. Appendix A. Customizing Compliance Accelerator
    1.  
      Specifying the Windows domains with which to synchronize employee details
    2.  
      Customizing the reviewing action statuses
    3. Setting Compliance Accelerator system configuration options
      1.  
        Ad Hoc Searches configuration options
      2.  
        Diagnostics configuration options
      3.  
        Document Conversion configuration options
      4.  
        Export/production configuration options
      5.  
        General configuration options
      6.  
        Home Page configuration options
      7.  
        Item Prefetch Cache configuration options
      8.  
        Item Prefetch Cache (Advanced) configuration options
      9.  
        Policy Integration configuration options
      10.  
        Profile Synchronization configuration options
      11.  
        Random Capture configuration options
      12.  
        Reviewing configuration options
      13.  
        Search configuration options
      14.  
        Security configuration options
      15.  
        System configuration options
      16.  
        Vault Directory Synchronization configuration options
    4.  
      Customizing the columns in the Review pane
  11. Appendix B. Importing configuration data from an XML file
    1.  
      About importing configuration data
    2.  
      Sample XML files
    3.  
      Format of the Dataload.xml file
    4.  
      Importing the configuration data
    5. About the ImportExport command
      1.  
        ImportExport syntax
      2.  
        Examples of ImportExport commands
  12. Appendix C. Troubleshooting
    1.  
      A security warning may appear when you preview certain items in the Review pane of the Compliance Accelerator client
    2.  
      Issues with the random sampling of items
    3.  
      Display issues when you run the Compliance Accelerator client in Windows 8 or later
    4.  
      Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
    5.  
      Vault stores not displayed in the Compliance Accelerator client
    6.  
      Compliance Accelerator searches return unexpected results
    7.  
      Errors when exporting items from Compliance Accelerator
    8.  
      TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
    9.  
      Synchronization errors after you rename the SQL Server computer
    10.  
      Performance counter errors when the Accelerator Manager service starts
    11.  
      SQL Service Broker warning when restoring a customer database to a different server
    12. Issues with Compliance Accelerator reports
      1.  
        You receive the message "An error occurred creating the report" when you try to generate reports
      2.  
        Prompt to install SQL Server when printing a report for the first time
      3.  
        Reports that you export as CSV may not open properly in Microsoft Excel
      4.  
        Garbled Japanese characters when exporting reports in Acrobat format
      5.  
        Troubleshooting OData errors

Item Prefetch Cache (Advanced) configuration options

These settings provide additional, advanced options for configuring the Compliance Accelerator prefetch cache functionality. Use these settings with the Item Prefetch Cache options.

Cache encrypted

Specifies whether to encrypt files before they are stored in the cache. By default, Compliance Accelerator does not encrypt the cache.

Cache purge time of day (server local time)

Specifies the time of day at which Compliance Accelerator performs cache housekeeping (primarily removing old items). The default time is 19:00 PM.

Maximum capture age (days)

Excludes from the cache those captured items that are older than the specified number of days. The default is 3 days. This setting only has an effect when prefetching is first turned on, or if it has been disabled for some time and is then reenabled.

Maximum item fetch attempts

Specifies the maximum number of times that Compliance Accelerator tries to prefetch an item before giving up. The default is 10.

Maximum item size to store in cache (bytes)

Sets a limit on the size of items and parts of items that Compliance Accelerator can prefetch. If an item or part of an item exceeds this limit, it is ignored. The default is 10 MB. For example, Compliance Accelerator still prefetches an item that has multiple attachments, none of which is bigger than 10 MB, even though the combined size of the attachments may greatly exceed the 10 MB limit.

Minimum time between item fetch retries (minutes)

Specifies the number of minutes that Compliance Accelerator waits between attempts to prefetch items. The default is 30 minutes. Use this setting with "Maximum item fetch attempts" to configure retry behavior for failed fetches.

Prefetch attachments

Specifies whether to prefetch the attachments to items. By default, Compliance Accelerator prefetches attachments. Note that attachments of nested items are not prefetched.

Prefetch attachments as HTML

Specifies whether to render attachments as HTML when prefetching them. By default, Compliance Accelerator prefetches attachments as HTML.

Prefetch guaranteed sample search items

Specifies whether the results of guaranteed sample searches are eligible for prefetching. By default, they are.

Prefetch immediate search items

Specifies whether to prefetch the items that users have captured with an immediate, unscheduled search. By default, Compliance Accelerator does not prefetch these items.

Prefetch Native format

Specifies whether to prefetch items in their original, native format. By default, Compliance Accelerator does not prefetch the items in their native format. However, if your policy is to review items in their original format then you should enable this feature.

Prefetch Random Sampling items

Specifies whether the items that you have captured through random sampling are eligible for prefetching. By default, they are. For best results, ensure that prefetching is active for a suitable period after the nightly random sampling tasks are expected to complete.

Prefetch research items

Specifies whether to prefetch the items that users have placed in personal folders through ad-hoc searches. By default, Compliance Accelerator prefetches these items.

Prefetch scheduled search items

Specifies whether to prefetch the items that users have captured with a scheduled search. By default, Compliance Accelerator prefetches the items.

Note that items are only prefetched when the search is accepted, so this option works best when scheduled searches are set to auto-accept.

Prefetch search items

Specifies whether to prefetch the items that users have captured with a search. You can further control this facility with the "Prefetch immediate search items" and "Prefetch scheduled search items" options. By default, Compliance Accelerator prefetches the items.

Prefetch XML structure

Specifies whether to prefetch the XML structure of an item. This structure defines the parts of the item and includes a list of attachments (but not the attachments themselves). The XML structure is used for the preview pane in the Review pane. An XSL transform is applied to the XML to convert it to HTML. By default, Compliance Accelerator prefetches the XML structure.

Render HTML for message review

Specifies whether to prefetch the items for review in HTML format. By default, Compliance Accelerator prefetches the items in this format.

Prefetching the items improves review performance because Compliance Accelerator does not need to perform the rendering from XML to HTML at review time. The benefits of this are most likely to be noticeable on a system where many reviewers work concurrently.

Render printable HTML

Specifies whether to prefetch the printable versions of items in HTML format. By default, Compliance Accelerator does not prefetch the items in HTML format. However, it is advisable to change the setting if you expect to use the printable view functionality regularly.

Retry record retention period (days)

Specifies how long Compliance Accelerator keeps records of repeated, failed attempts to prefetch items. The default is 30 days.