NetBackup™ Web UI Administrator's Guide
- Introducing the NetBackup web user interface
- Monitoring and notifications
- Section I. Configuring hosts
- Section II. Configuring storage and backups
- Configuring storage
- Managing protection plans
- Managing classic policies
- Managing backup images
- Configuring storage
- Section III. Managing credentials
- Managing credentials for workloads and systems that NetBackup accesses
- Managing credentials for workloads and systems that NetBackup accesses
- Section IV. Managing security
- Security events and audit logs
- Managing security certificates
- Managing host mappings
- Managing user sessions
- Managing the security settings for the primary server
- About trusted primary servers
- Access keys
- Configuring authentication options
- Section V. Managing role-based access control
- About role-based access control in NetBackup
- Configuring RBAC roles
- Configuring RBAC
- Default RBAC roles
- Configuring RBAC
- RBAC permissions
- Global > NetBackup management
- Global > Security
- Global > Storage
- Assets
- Manage access
- Section VI. Managing detection and reporting
- Managing deployment
- Managing Resiliency Platforms
- NetBackup SaaS Protection
- NetBackup Flex Scale
- Managing Bare Metal Restore (BMR)
- Troubleshooting the NetBackup Web UI
Redirection issues
If you are facing issues with redirection, check the error messages in web services log files to narrow down the cause of the issue. NetBackup creates logs for the NetBackup web server and for the web server applications. These logs are written to the following location:
UNIX:
/usr/openv/logs/nbwebservice
Windows:
install_path\NetBackup\logs\nbwebservice
The IDP metadata XML file contains the IDP certificate, the entity ID, the redirect URL, and the logout URL. The NetBackup web UI can fail to redirect to the IDP sign in page, if the IDP XML metadata file is outdated or corrupted. The following message is added to the web service log:
Failed to redirect to the IDP server.
To ensure that the latest configuration details are available to the NetBackup primary server, download the latest copy of the XML metadata file from the IDP. Use the IDP XML metadata file to add and enable the latest IDP configuration on the NetBackup primary server. See Configure the SAML keystore and add and enable the IDP configuration.
When you enter your credentials in the IDP sign in page, your browser might display an Authentication failed error, instead of redirecting to the NetBackup web UI. Refer to the following table for resolution steps based on the error found in the web service log.
Table:
Web Service log error message | Explanation and recommended action |
---|---|
userPrincipalName not found in response. | While adding the IDP configuration to the NetBackup primary server, the value entered for the user (-u) option must match the SAML attribute name, which is mapped to the userPrincipalName attribute in AD or LDAP. For more information, See Configure the SAML keystore and add and enable the IDP configuration. |
userPrincipalName is not in expected format | The IDP sends SAML responses to the NetBackup primary server, which contains SAML user and SAML user group information. To enable the IDP to successfully send this information, ensure the value of userPrincipalName attribute sent by the IDP is defined in the format of username@domainname. For more information, See Enroll the NetBackup primary server with the IDP. |
Authentication issue instant is too old or in the future | This error can occur because of the following reasons:
SAML_ASSERTION_LIFETIME_IN_SECS=129600 |
Response is not success | This error can occur because of the following reasons:
|