Enterprise Vault™ Migrating Enterprise Vault Data Using the AWS C2S Storage Migrator

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3)

Using DTrace to view diagnostic logs

If you encounter problems when you store or retrieve archived data with the AWS C2S migrator, you can run the DTrace utility to help you identify the cause. DTrace let you monitor multiple services simultaneously, write the trace to a file, filter for specific words, and trigger tracing based on filters.

Before you run DTrace, make sure that you have configured the following settings on the Advanced tab of the vault store partition properties page:

  • Log level: Set the logging level to Everything.

  • Log CURL messages: Set this setting to Yes to enable the logging of cURL messages.

The following table lists the migrator processes for which you can get diagnostic logs with DTrace.

Note:

We recommend that you set the monitoring level to Verbose in all cases.

Table: Troubleshooting with DTrace logs

Monitor this process

To do this

EVStgOfflineOpns.exe

To get diagnostic logs for the restore or recall of the archived files that are located in the cloud.

StorageFileWatch.exe

To get diagnostic logs for the following operations:

  • The upload of data to the cloud through the Enterprise Vault collection and migration processes.

  • The deletion of empty collection files from the primary storage.

StorageManagement.exe

To view the information that is logged when Enterprise Vault checks whether the migrator software is installed and registered correctly and validates the configured settings. Enterprise Vault logs this information when you click the Test button on the Advanced tab of the vault store properties page. You can set a filter on the "OST Streamer" keyword to view logs specific to the AWS C2S migrator.

For more information on DTrace, see the Utilities guide.