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Enterprise Vault™ Registry Values

Last Published: 2019-10-21

Product(s): Enterprise Vault (12.5)

UseLanmanNameForSCM

Location

On a 32-bit installation of Windows:

HKEY_LOCAL_MACHINE
 \SOFTWARE
  \KVS
   \Enterprise Vault
    \Admin

On a 64-bit installation of Windows:

HKEY_LOCAL_MACHINE
 \SOFTWARE
  \Wow6432Node
   \KVS
    \Enterprise Vault
     \Admin

Content

String value:

0 - Use DNS name for SCM calls (default).

1 - Use the lanman name for SCM calls.

Description

May be needed to fix the "RPC server unavailable" error.

Each Enterprise Vault computer requires a registered IP address and the DNS properties for the TCP/IP protocol must be defined. Dynamic Host Configuration Protocol (DHCP) is not supported for Enterprise Vault services.

You may see this problem if the computer on which you are configuring the Enterprise Vault services does not have any WINS Servers defined and the check box for Enable DNS for Windows Resolution is not selected on the TCP/IP Protocol property page for WINS. You can either use DNS for service control management or enable DNS for Windows resolution.

To enable DNS for Windows resolution, perform the following steps in the order listed:

In Windows Control Panel, double-click the Network applet.
Click the Protocols tab.
Select TCP/IP Protocol, and then click Properties.
Click the WINS Address tab.
Check Enable DNS for Windows Resolution, and then click OK.
Restart your system.
Create the services again.

If this does not solve the problem, set up the Administration Console computer to use the Lanman names instead of DNS names to connect to Service Control Manager.