NetBackup™ Deduplication Guide
- Introducing the NetBackup media server deduplication option
- Quick start
- Planning your deployment
- About MSDP storage and connectivity requirements
- About NetBackup media server deduplication
- About NetBackup Client Direct deduplication
- About MSDP remote office client deduplication
- About MSDP performance
- About MSDP stream handlers
- MSDP deployment best practices
- Provisioning the storage
- Licensing deduplication
- Configuring deduplication
- Configuring the Deduplication Multi-Threaded Agent behavior
- Configuring the MSDP fingerprint cache behavior
- Configuring MSDP fingerprint cache seeding on the storage server
- About MSDP Encryption using NetBackup KMS service
- Configuring a storage server for a Media Server Deduplication Pool
- Configuring a disk pool for deduplication
- Configuring a Media Server Deduplication Pool storage unit
- About MSDP optimized duplication within the same domain
- Configuring MSDP optimized duplication within the same NetBackup domain
- Configuring MSDP replication to a different NetBackup domain
- About NetBackup Auto Image Replication
- Configuring a target for MSDP replication to a remote domain
- Creating a storage lifecycle policy
- Resilient Network properties
- Editing the MSDP pd.conf file
- About protecting the MSDP catalog
- Configuring an MSDP catalog backup
- About NetBackup WORM storage support for immutable and indelible data
- MSDP cloud support
- About MSDP cloud support
- Cloud space reclamation
- About the disaster recovery for cloud LSU
- About Image Sharing using MSDP cloud
- About MSDP cloud immutable (WORM) storage support
- About immutable object support for AWS S3
- About immutable object support for AWS S3 compatible platforms
- About immutable storage support for Azure blob storage
- S3 Interface for MSDP
- Configuring S3 interface for MSDP
- Identity and Access Management (IAM) for S3 interface for MSDP
- S3 APIs for S3 interface for MSDP
- Monitoring deduplication activity
- Viewing MSDP job details
- Managing deduplication
- Managing MSDP servers
- Managing NetBackup Deduplication Engine credentials
- Managing Media Server Deduplication Pools
- Changing a Media Server Deduplication Pool properties
- Configuring MSDP data integrity checking behavior
- About MSDP storage rebasing
- Managing MSDP servers
- Recovering MSDP
- Replacing MSDP hosts
- Uninstalling MSDP
- Deduplication architecture
- Configuring and using universal shares
- Using the ingest mode
- Enabling a universal share with object store
- Configuring isolated recovery environment (IRE)
- Using the NetBackup Deduplication Shell
- Managing users from the deduplication shell
- Managing certificates from the deduplication shell
- Managing NetBackup services from the deduplication shell
- Monitoring and troubleshooting NetBackup services from the deduplication shell
- Troubleshooting
- About unified logging
- About legacy logging
- Troubleshooting MSDP installation issues
- Troubleshooting MSDP configuration issues
- Troubleshooting MSDP operational issues
- Trouble shooting multi-domain issues
- Appendix A. Migrating to MSDP storage
- Appendix B. Migrating from Cloud Catalyst to MSDP direct cloud tiering
- About direct migration from Cloud Catalyst to MSDP direct cloud tiering
- Appendix C. Encryption Crawler
About the support command
The support command lets you access and upload the relevant logs and configuration files for troubleshooting.
The following table describes the options and arguments for the support command.
Table: The options and arguments for the support command.
Option and its description | Argument | Description |
---|---|---|
MSDP-history Access the MSDP history files. | tail | Append the last 10 lines of each file to standard output. This command requires the following parameters:
|
collect | Collect files for transferring to the target host. This command requires the following parameters:
| |
ls | List information about the FILEs. Use the dir parameter to enter the directory name. | |
scp | Securely transfer selected files to the target host. This command requires the following parameters:
| |
cat | Concatenate files and print on the standard output. Use the file parameter to enter the file name. | |
grep | Print lines that match patterns. This command requires the following parameters:
| |
process Displays information about the MSDP processes. | MSDP-process | Display the MSDP processes. |
htop | Display the CPU and memory information. | |
atop | Display information about the operating system. | |
pidstat | Display the PID statistics. | |
memory-usage | Displays the free and used memory. | |
software Displays information about the software. | show-MSDP-version | Display the MSDP version. |
show-OS-version | Display the operating system information. | |
MSDP-log Access the MSDP log files. | tail | Append the last 10 lines of each file to standard output. This command requires the following parameters:
|
collect | Collect files for transferring to the target host. This command requires the following parameters:
| |
ls | List information about the files. Use the dir parameter to enter the directory name. | |
scp | Securely transfer selected files to the target host. This command requires the following parameters:
| |
cat | Concatenate files and print on the standard output. Use the file parameter to enter the file name. | |
grep | Print lines that match patterns. This command requires the following parameters:
| |
hardware Displays information about the hardware. | cpumem | Display the CPU and memory information. |
MSDP-config Access the MSDP configuration files. | tail | Append the last 10 lines of each file to standard output. This command requires the following parameters:
|
collect | Collect files for transferring to the target host. This command requires the following parameters:
| |
ls | List information about the FILEs. Use the dir parameter to enter the directory name. | |
scp | Securely transfer selected files to the target host. This command requires the following parameters:
| |
cat | Concatenate files and print on the standard output. Use the file parameter to enter the file name. | |
grep | Print lines that match patterns. This command requires the following parameters:
| |
diskio Displays information about the disk I/O. | iostat | Displays the information about the disk I/O. |
vmstat | Displays the information on the wait on the disk I/O. | |
nmon | Display the information about the monitor system. | |
disk-volume | Display information about the disk volume. | |
syslogs Access the system logs. | tail | Append the last 10 lines of each file to standard output. This command requires the following parameters:
|
collect | Collect files for transferring to the target host. This command requires the following parameters:
| |
ls | List information about the FILEs. Use the dir parameter to enter the directory name. | |
scp | Securely transfer selected files to the target host. This command requires the following parameters:
| |
cat | Concatenate files and print on the standard output. Use the file parameter to enter the file name. | |
grep | Print lines that match patterns. This command requires the following parameters:
| |
proc Access process information about the pseudo-filesystem. | tail | Append the last 10 lines of each file to standard output. This command requires the following parameters:
|
ls | List information about the FILEs. Use the dir parameter to enter the directory name. | |
cat | Concatenate files and print on the standard output. Use the file parameter to enter the file name. | |
grep | Print lines that match patterns. This command requires the following parameters:
|
Here are some examples of the support command usage:
support MSDP-log ls dir=spoold support MSDP-log ls dir=spad/sof1vm08.tec.com/spoold/spad/072320.log support MSDP-log cat file=pdde-config.log support MSDP-log cat file=spad/sof1vm08.tec.com/spoold/spad/072320.log support MSDP-log tail file=pdde-config.log support MSDP-log tail file=pdde-config.log options="-f" support MSDP-log tail file=pdde-config.log options="-n 5" support MSDP-log tail file=spad/sofia11vm08/spoold/spad/072320.log options="-f -n 5" support MSDP-log grep file=spad* pattern=sessionStartAgent options="-r" support MSDP-log grep file=pdde-setup.log pattern="pid 455" support MSDP-log grep file=pdde-setup.log pattern="Pid" options="-w -i" support MSDP-log grep file=spoold* pattern="Pid" options="-w -i -r" support MSDP-log grep file=pdde-setup.log pattern="MSDP-X|PureDisk" options="-w -i -r -E"
To collect logs
- Open an SSH session to the server as the msdpadm user, or for NetBackup Flex Scale, as an appliance administrator.
- If you plan to collect and transfer a large log file, you may need to increase the amount of time before the SSH connection times out. The default is 10 minutes. Use the following steps to increase the time:
Run the following command:
setting ssh set-ssh-timeout ssh_timeout=<number of seconds>
Run the following command to verify the change:
setting ssh show-ssh-timeout
Close the current SSH session and open a new one.
- Run the collect command for the desired category to collect files of interest. For example:
support MSDP-log collect pattern=spoold* mmin="+2" support MSDP-history collect support MSDP-config collect support syslogs collect pattern=crash mmin="-2"
- Run the scp command from any category to create a tarball of all previously collected files (from all categories) and transfer the tarball to the target host using the scp protocol. For example:
support MSDP-config scp scp_target=user@example.com:/tmp
- If applicable, run the following command to set the SSH time-out back to the default:
setting ssh set-ssh-timeout ssh_timeout=600
Verify the change with the setting ssh show-ssh-timeout command.