Veritas NetBackup™ for Hyper-V Administrator's Guide

Last Published:
Product(s): NetBackup (8.1)
  1. Introduction
    1.  
      About Hyper-V
    2.  
      Updates to this guide for NetBackup 8.1
    3.  
      NetBackup for Hyper-V environment
    4.  
      Hyper-V terminology related to backup
    5.  
      Basic phases in a NetBackup backup of a Hyper-V virtual machine
    6.  
      NetBackup administrator tasks for Hyper-V
    7.  
      Quick reference for troubleshooting
  2. Notes and prerequisites
    1.  
      NetBackup for Hyper-V prerequisites
    2.  
      NetBackup for Hyper-V notes and restrictions
    3.  
      NetBackup character restrictions for Hyper-V virtual machine display names
    4.  
      NetBackup character restrictions for vhd or vhdx names and the VM path when the Enable file recovery from VM backup option is used
    5.  
      Notes on Linux virtual machines
  3. Configure NetBackup communication with Hyper-V
    1.  
      Changing the NetBackup Legacy Network Service logon (vnetd.exe) to the domain user account
    2.  
      Setting global limits on the use of Hyper-V resources
  4. Configure NetBackup policies for Hyper-V
    1.  
      Creating a Hyper-V policy from the Policy Configuration Wizard
    2.  
      Creating a Hyper-V policy from the NetBackup Policies utility
    3.  
      Limit jobs per policy on the Attributes tab (for Hyper-V)
    4.  
      Virtual machine host names and display names should be unique if VMs are selected manually in the policy
    5. Hyper-V backup options
      1.  
        Optimization options (Hyper-V)
      2.  
        Primary VM identifier option (Hyper-V)
      3.  
        Enable offline backup of non-VSS VMs (Hyper-V with VSS)
      4.  
        Cluster shared volumes timeout (Hyper-V with VSS)
    6. Hyper-V - Advanced Attributes
      1.  
        Provider Type configuration parameter (VSS)
      2.  
        Snapshot Attribute configuration parameter (VSS)
      3.  
        Virtual disk selection parameter (WMI)
      4.  
        Existing snapshot handling parameter (WMI)
      5.  
        Consistency level parameter (WMI)
      6.  
        About the exclude disk options for virtual disk selection
      7.  
        Virtual disk selection options: an example to avoid
      8.  
        Restoring data from the backups that excluded the boot disk or data disks
    7. Configuration parameters for Hyper-V
      1.  
        Client Name Selection configuration parameter
      2.  
        Virtual Machine Backup configuration parameter
      3.  
        Provider Type configuration parameter (VSS)
      4.  
        Snapshot Attribute configuration parameter (VSS)
      5.  
        Allow Offline Backup of VM configuration parameter
      6.  
        CSV Timeout in Minutes configuration parameter
    8. Browse for Hyper-V virtual machines
      1.  
        About cached names for virtual machine backup
    9.  
      Prerequisites for alternate client backup of a virtual machine (VSS)
    10.  
      Configuring alternate client backup of virtual machines
    11.  
      Requirements for a NetBackup client inside the virtual machine
  5. Configure Hyper-V Intelligent Policies
    1.  
      About Hyper-V Intelligent Policy (automatic selection of virtual machines for backup)
    2.  
      The basics of a NetBackup query rule
    3.  
      Important notes on Hyper-V Intelligent Policy
    4.  
      NetBackup requirements for Hyper-V Intelligent Policy
    5.  
      Setting up Hyper-V Intelligent Policy: Task overview
    6.  
      Options for selecting Hyper-V virtual machines
    7.  
      Creating a Hyper-V policy for automatic virtual machine selection
    8.  
      Editing a query in Basic Mode
    9.  
      Using the Query Builder in Advanced Mode
    10.  
      AND vs. OR in queries
    11.  
      Examples for the NetBackup Query Builder
    12.  
      The IsSet operator in queries
    13.  
      About selecting virtual machines by means of multiple policies
    14.  
      Order of operations in queries (precedence rules)
    15.  
      Parentheses in compound queries
    16.  
      Query rules for virtual machine Notes that contain a newline character
    17.  
      Query Builder field reference
    18.  
      Test Query screen for Hyper-V
    19.  
      Test Query: Failed virtual machines
    20.  
      Effect of Primary VM identifier parameter on Selection column in Test Query results
    21.  
      Effect of Primary VM identifier parameter on VM Name column in Test query results
    22.  
      Restoring a VM that was backed up with a Hyper-V Intelligent Policy and that has a pass-through disk
  6. NetBackup Hyper-V for SCVMM
    1.  
      About backup of virtual machines in an SCVMM environment
    2.  
      Notes on NetBackup for Hyper-V with SCVMM
    3.  
      Creating a query to back up VMs in a localized SCVMM environment
  7. Windows Server failover cluster support
    1.  
      About virtual machines on Windows 2008, 2012, and 2016 failover clusters
    2.  
      Notes on CSV backup and restore
    3.  
      Creating a policy for virtual machines in a cluster
    4.  
      Location of the restored virtual machine in a cluster
    5. Virtual machine maintenance after a restore
      1.  
        Removal of cluster resources during restore
    6.  
      Hyper-V restore may fail if the VM was created on a CSV and the CSV is a reparse point on the destination drive
  8. Back up and restore Hyper-V
    1.  
      Backing up Hyper-V virtual machines
    2.  
      WMI backup method: State of the virtual machine before and after restore
    3.  
      Notes on individual file restore
    4.  
      Notes on full virtual machine restore
    5.  
      About restore of individual Hyper-V files
    6.  
      Restoring individual Hyper-V files to a host that has a NetBackup client
    7.  
      Restore Marked Files dialog for restore of individual Hyper-V files
    8. Restoring individual Hyper-V files to a shared location on the virtual machine
      1.  
        Setting up NetBackup Client Service for Hyper-V restores to a shared location on the virtual machine
    9.  
      Restoring the full Hyper-V virtual machine
    10.  
      Restore Marked Files dialog for restore of the Hyper-V virtual machine
    11.  
      About restoring common files
    12.  
      The BAR interface may list Hyper-V snapshot files when you browse to restore Hyper-V VM files
  9. Use Accelerator to back up Hyper-V
    1.  
      About the NetBackup Accelerator for virtual machines
    2.  
      Accelerator: full vs. incremental schedules
    3.  
      How the NetBackup Accelerator works with virtual machines
    4.  
      Accelerator notes and requirements for virtual machines
    5.  
      Accelerator forced rescan for virtual machines (schedule attribute)
    6.  
      Accelerator requires the OptimizedImage attribute
    7.  
      Accelerator backups and the NetBackup catalog
    8.  
      Accelerator messages in the backup job details log
    9.  
      NetBackup logs for Accelerator with virtual machines
    10.  
      About reporting the amount of Accelerator backup data that was transferred over the network
    11.  
      Replacing the Accelerator image size with the network-transferred data in NetBackup command output
  10. Best practices and more information
    1.  
      Best practices
  11. Troubleshooting
    1. NetBackup logs for Hyper-V and how to create them
      1.  
        Enabling VxFI logging
      2.  
        Configuring VxMS and vhd logging
      3.  
        Format of the VxMS core.log and provider.log file names
    2. Errors during policy creation
      1.  
        NetBackup policy validation failed
    3. NetBackup status codes related to Hyper-V
      1.  
        Snapshot error encountered (status code 156)
    4.  
      Backup job hangs for multiple virtual machines
    5.  
      Viewing or resizing Windows NTFS shadow storage
    6.  
      The Hyper-V integration component is not installed
    7.  
      LDM volumes and status code 1
    8.  
      Hyper-V snapshots (avhd or avhdx files) and status code 1
    9.  
      Unable to log in to the NetBackup Administration Console
    10.  
      When backing up the virtual machines that reside on the same CSV, Windows warning 1584 can be ignored
    11.  
      Problems with alternate client backup
    12.  
      Restored virtual machine fails to start
    13.  
      Problem with a restart of a restored virtual machine: Why did the computer shut down unexpectedly?
    14.  
      Problems with restore of individual Hyper-V files
    15.  
      Problems with restore of the full Hyper-V virtual machine
    16.  
      Unable to change virtual disk settings for a VM after restore if the VM had user checkpoints during a backup that used the WMI method
    17.  
      Increasing the WMI create disk time-out value
    18.  
      Linux VMs and persistent device naming
  12. Appendix A. VSS backup method: Hyper-V online and offline backups
    1.  
      About Hyper-V online and offline backups for VSS
    2.  
      Conditions that determine online vs. offline backup for VSS
    3.  
      Additional notes on offline backups with VSS
    4.  
      Hyper-V 2012 R2 virtual machines may be in the Off state when restored
  13. Appendix B. Hyper-V pass-through disks
    1.  
      About Hyper-V pass-through disks with NetBackup
    2.  
      Configurations for backing up pass-through disks
    3.  
      Requirements for backing up Hyper-V pass-through disks
    4.  
      Restrictions for Hyper-V pass-through disks
    5.  
      Configuring a local snapshot backup of Hyper-V pass-through disks
    6.  
      About alternate client backup of pass-through disks
    7.  
      Configuring an alternate client backup of Hyper-V pass-through disks
    8.  
      Important note on VSS and disk arrays
  14. Appendix C. NetBackup commands to back up and restore Hyper-V virtual machines
    1.  
      Using NetBackup commands to create a Hyper-V policy
    2.  
      Using NetBackup commands to create a Hyper-V Intelligent Policy
    3.  
      The bpplinfo options for Hyper-V policies
    4.  
      bpplinclude options for modifying query rules in Hyper-V policies
    5. Examples of nbrestorevm for restoring VMs to Hyper-V
      1.  
        Hyper-V examples of restore to original location
      2.  
        Hyper-V examples of restore to alternate locations
    6.  
      The nbrestorevm -R rename file for Hyper-V
    7.  
      Notes on troubleshooting the nbrestorevm command for Hyper-V
    8.  
      Logs for troubleshooting the nbrestorevm command

Snapshot error encountered (status code 156)

The following table describes the Hyper-V issues that relate to NetBackup status code 156.

Table: Possible causes of status code 156

Causes of status code 156

Description and recommended action

The virtual machine name is incorrectly specified in the NetBackup policy.

A mismatch may exist between the virtual machine names that are specified on the policy Clients tab and the actual names on the Hyper-V server. Check the actual names as listed in the Hyper-V Manager on the Hyper-V server.

The following are the recommended actions:

  • In the NetBackup policy, the virtual machines must be specified as fully qualified names.

  • In the NetBackup policy, the virtual machine name may have been entered incorrectly.

    If you browsed for the virtual machines on the Clients tab and selected names from the list, the list may be out of date. (The list is derived from a cache file.) Refresh the list by clicking on the icon next to the Last Update field.

Volumes on the virtual machine are almost full.

Volumes on the virtual machine do not have enough free space for the snapshot. Microsoft recommends that at least 10% of the virtual machine volume is available for the snapshot.

Recommended action: create more space on the volume.

The Hyper-V integration component is absent.

The Hyper-V integration component is not properly installed in the virtual machine.

Recommended action:

See The Hyper-V integration component is not installed.

The VSS framework in the virtual machine does not work properly

The following application error event may be written to the virtual machine during backup:

Event Type:     Error
Event Source:   VSS
Event Category: None
Event ID:       12302
Date:           1/8/2009
Time:           1:36:21 AM
User:           N/A
Computer:      ARTICTALEVM8

Description:

Volume Shadow Copy Service error: An internal inconsistency was
detected in trying to contact shadow copy service writers. 
Please check to see that the Event Service and Volume Shadow 
Copy Service are operating properly. 
For more information, see Help and Support Center at 
http://go.microsoft.com/fwlink/events.asp.

Recommended action: Run the vssadmin list writers command.

If no writer is listed in the output and a similar error is logged, refer to the following to resolve this issue:

http://support.microsoft.com/kb/940184

A CSV timeout occurred

The bpfis log contains the following:

VssNode::prepareCsvsForBackup: CSV TimeOut
expired, Not all required CSV available in required 
state.

One or more or the required cluster shared volumes (CSV) cannot be prepared in the specified timeout period. A current backup that started from another node needs one or more of the same CSVs.

Increase the Cluster shared volumes timeout period and rerun the backup, or try the backup at another time.

See Cluster shared volumes timeout (Hyper-V with VSS).

A local disk has been added to a VM that is on CSV

For a successful backup of a virtual machine on a CSV, the virtual machine must use CSV volumes only. If a local disk on the Hyper-V server (not a CSV volume) is added to the virtual machine, the backup fails.

Reconfigure the virtual machine to use CSV volumes only, and rerun the backup.

The Enable offline backup for non-VSS VMs option is disabled

The bpfis log contains the following:

VssNode::prepare Backup type of VM [<VM GUID>] 
will be OFFLINE and configuration parameter 
allowOfflineBackup] is not set. To backup 
this VM, set [allowOfflineBackup] configuration 
parameter.

NetBackup is not allowed to perform an offline backup of the virtual machine, because the Enable offline backup for non-VSS VMs option is disabled.

Enable the Enable offline backup for non-VSS VMs option.

See Enable offline backup of non-VSS VMs (Hyper-V with VSS).