Enterprise Vault™ Discovery Accelerator Installation Guide

Last Published:
Product(s): Enterprise Vault (12.5)
  1. Introducing Discovery Accelerator
    1.  
      Key features of Discovery Accelerator
    2.  
      About the Discovery Accelerator components
    3. Product documentation
      1.  
        White papers on the Veritas Support website
      2.  
        Discovery Accelerator training modules
  2. Preparing to install Discovery Accelerator
    1. Configuration options for Discovery Accelerator
      1.  
        Discovery Accelerator configuration for large installations
      2.  
        Discovery Accelerator configuration for smaller installations
    2.  
      Supported versions of Enterprise Vault in Discovery Accelerator environments
    3. Prerequisites for Discovery Accelerator
      1.  
        Prerequisites for the SQL Server computer
      2.  
        Prerequisites for the Discovery Accelerator server computer
      3.  
        Prerequisites for the Enterprise Vault server computer
      4.  
        Prerequisites for Discovery Accelerator client computers
    4.  
      Configuring Outlook to enable the processing of items with many attachments or many recipients
    5.  
      Setting the Windows and ASP.NET Temp folder permissions
    6. Security requirements for temporary folders
      1.  
        Granting additional users and groups access to the temporary folders
    7.  
      Disabling networking facilities that can disrupt a Discovery Accelerator environment
    8.  
      Disabling the Windows Search Service on the Discovery Accelerator server
    9.  
      Ensuring that the Windows Server service is running on the Discovery Accelerator server
    10.  
      Configuring the SQL Server Agent service
    11.  
      Assigning SQL Server roles to the Vault Service account
    12.  
      Installing and configuring the SQL full-text search indexing service
    13.  
      Verifying that Enterprise Vault expands distribution lists
  3. Installing Discovery Accelerator
    1. Installing the Discovery Accelerator server software
      1.  
        Allowing Enterprise Vault to communicate with Discovery Accelerator through the Windows firewall
      2. Creating the configuration database and customer databases
        1.  
          Configuring analytics database locations
      3. Setting up a Custodian Manager website
        1.  
          Assigning the required Active Directory permissions to the Custodian Manager synchronization account
      4.  
        Uploading the Discovery Accelerator report templates
      5. Configuring Discovery Accelerator for use in a SQL Server AlwaysOn environment
        1.  
          Using SQL Server Reporting Services in an AlwaysOn environment
      6. Installing Discovery Accelerator in a clustered environment
        1.  
          Configuring Discovery Accelerator for use in a Network Load Balancing cluster
      7.  
        Maximizing security in your Discovery Accelerator databases
    2. Installing the Discovery Accelerator client software
      1.  
        Modifying the configuration file for the Discovery Accelerator client
      2.  
        Using the MSI installer package to install the Discovery Accelerator client
  4. Appendix A. Ports that Discovery Accelerator uses
    1.  
      Default ports for Discovery Accelerator
    2.  
      Changing the ports that Discovery Accelerator uses
  5. Appendix B. Troubleshooting
    1.  
      Error messages appear in the event log when upgrading to Discovery Accelerator 12.5
    2.  
      Enterprise Vault Accelerator Manager service not created
    3.  
      Enterprise Vault Accelerator Manager service does not start
    4.  
      "Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer
    5.  
      Cannot create or upgrade Discovery Accelerator customer databases when Symantec Endpoint Protection is running
    6.  
      Permissions error when uninstalling the Discovery Accelerator client from a UAC-enabled computer
    7.  
      Uninstalling the Discovery Accelerator client from a shared location may prevent other users from starting the client

Changing the ports that Discovery Accelerator uses

You can set Discovery Accelerator to use different ports if another application requires the default ones.

To change the port used for communications with SQL Server, if you do not use SQL AlwaysOn

  1. On the Discovery Accelerator server, open the Accelerator Manager website.
  2. In the left pane, right-click the server name and then click Properties.
  3. In the Name field, specify the required SQL Server computer as server_name,port_number.
  4. Click OK to save the change that you have made.

  5. For each customer database, do the following:

    • In the left pane, right-click the name of the database and then click Properties.

    • In the SQL Server field, specify the required SQL Server computer as server_name,port_number.

    • Click OK to save the change that you have made.

To change the port used for communications with SQL Server, if you do use SQL AlwaysOn

  1. If the Enterprise Vault Accelerator Manager service is running on the Discovery Accelerator server, stop it.
  2. Open the Accelerator Manager website and wait for the following page to appear (this may take several minutes):
    SQL AlwaysOn port change dialog box in Accelerator Manager website
  3. In the SQL Server field, enter the required details and then click Update Configuration. For example, in the figure above, this field specifies an availability group listener (SQL-L), which is followed by a comma and then the port number 5053.
  4. Start the Enterprise Vault Accelerator Manager service.

To change the port used for communications between the Discovery Accelerator server and the Discovery Accelerator websites

  1. On the Discovery Accelerator server, locate the copies of the Web.config file in the AcceleratorAdminWeb and CustodianManagerWeb subfolders of the Discovery Accelerator installation folder.
  2. Open each file in a text editor such as Windows Notepad.
  3. Find the following line, and change the port number to a suitable alternative.
    <add key="RemotePort" value="8085"/>
  4. Save and close the files.
  5. Restart the Enterprise Vault Accelerator Manager service.

To change the port used for communications between the Discovery Accelerator server and the Discovery Accelerator clients

  1. On each Discovery Accelerator client computer, locate the AcceleratorClient.Exe.Config file in the installation folder.

    This folder is typically %HOMEPATH%\Local Settings\Application Data\Enterprise Vault Discovery Accelerator\Client.

  2. Open the file in a text editor such as Windows Notepad.
  3. Find the following line, and change the port number to a suitable alternative.
    <add key="AcceleratorServerPort" value="8086" />
  4. Save and close the file.
  5. If you need to change port 8086 to another port and you want to use Open Data (OData) web service to create reports, make sure that you update the OData configuration to use the same port. To update the port number, do the following:

    • On each Discovery Accelerator server computer, locate the AcceleratorService.Exe.Config and AcceleratorManager.Exe.Config files in the installation folder.

    • Open each file in a text editor such as Windows Notepad.

    • Find the following lines, and change the port number to match the setting in the AcceleratorClient.Exe.Config file.

      <add key="Windows Client Remoting Channel Configuration" value="8086" />
<add key="Windows Client Remoting Channel Configuration IPv6" value="8086" />

    • Save and close the file.

To change the port used for communications with the SQL reporting server

  1. On the Discovery Accelerator server, open the Accelerator Manager website.
  2. Click Reporting Server at the bottom of the page.

    The Uploading Reporting Server Templates page appears.

  3. In the Reporting Server URL field, type the URL with which to access the SQL reporting server in the following form:

    http://server_name,port_number/virtual_directory