NetBackup™ Troubleshooting Guide
- Introduction
- Troubleshooting procedures
- About troubleshooting procedures
- Troubleshooting NetBackup problems
- Troubleshooting installation problems
- Troubleshooting configuration problems
- Device configuration problem resolution
- Testing the primary server and clients
- Testing the media server and clients
- Resolving network communication problems with UNIX clients
- Resolving network communication problems with Windows clients
- Troubleshooting vnetd proxy connections
- vnetd proxy connection requirements
- Where to begin to troubleshoot vnetd proxy connections
- Verify that the vnetd process and proxies are active
- Verify that the host connections are proxied
- Test the vnetd proxy connections
- Examine the log files of the connecting and accepting processes
- Viewing the vnetd proxy log files
- Troubleshooting security certificate revocation
- Troubleshooting cloud provider's revoked SSL certificate issues
- Troubleshooting cloud provider's CRL download issues
- How a host's CRL affects certificate revocation troubleshooting
- NetBackup job fails because of revoked certificate or unavailability of CRLs
- NetBackup job fails because of apparent network error
- NetBackup job fails because of unavailable resource
- Primary server security certificate is revoked
- Determining a NetBackup host's certificate state
- Troubleshooting issues with external CA-signed certificate revocation
- About troubleshooting networks and host names
- Verifying host name and service entries in NetBackup
- Example of host name and service entries on UNIX primary server and client
- Example of host name and service entries on UNIX primary server and media server
- Example of host name and service entries on UNIX PC clients
- Example of host name and service entries on UNIX server that connects to multiple networks
- About the bpclntcmd utility
- Using the Host properties to access configuration settings
- Resolving full disk problems
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Troubleshooting problems with the NetBackup web server certificate
- Resolving PBX problems
- Troubleshooting problems with validation of the remote host
- Troubleshooting Auto Image Replication
- Troubleshooting network interface card performance
- About SERVER entries in the bp.conf file
- About unavailable storage unit problems
- Resolving a NetBackup Administration operations failure on Windows
- Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
- Troubleshooting error messages in the NetBackup web UI and the NetBackup Administration Console
- Extra disk space required for logs and temporary files for the NetBackup Administration Console
- Unable to logon to the NetBackup Administration Console after external CA configuration
- Troubleshooting file-based external certificate issues
- Troubleshooting issues with external certificate configuration
- Troubleshooting Windows certificate store issues
- Troubleshooting backup failures
- Troubleshooting backup failure issues with NAT clients or NAT servers
- Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service
- Troubleshooting issues with email notifications for Windows systems
- Troubleshooting issues with KMS configuration
- Troubleshooting issues with initiating the NetBackup CA migration because of large key size
- Troubleshooting issues with the non-privileged user (service user) account
- Troubleshooting issues with group name format in the auth.conf file
- Troubleshooting the VxUpdate add package process
- Troubleshooting issues with FIPS mode
- Troubleshooting issues with malware scanning
- Troubleshooting issues with NetBackup jobs that are enabled for data-in-transit encryption
- Troubleshooting issues with Unstructured Data Instant Access
- Troubleshooting issues with multifactor authentication
- Troubleshooting issues with multi-person authorization
- Troubleshooting connections to the NetBackup Scale-Out Relational Database
- Troubleshooting issues with private key encryption
- Troubleshooting issues with the security configuration risk feature
- Using NetBackup utilities
- About NetBackup troubleshooting utilities
- About the analysis utilities for NetBackup debug logs
- About the Logging Assistant
- About network troubleshooting utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the NetBackup consistency check repair (NBCCR) utility
- About the nbcplogs utility
- About the robotic test utilities
- About the NetBackup Smart Diagnosis (nbsmartdiag) utility
- About log collection by job ID
- Disaster recovery
- About disaster recovery
- Recommended backup practices
- Requirements and notes for disaster recovery
- Disaster recovery packages
- About disaster recovery settings
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- Generating a certificate on a clustered primary server after disaster recovery installation
- About the DR_PKG_MARKER_FILE environment variable
- Restoring the disaster recovery package on Windows
- Restoring the disaster recovery package on Linux
- Options to recover the NetBackup catalog
- Prerequisites for recovering the NetBackup catalog or NetBackup catalog image files
- About NetBackup catalog recovery on Windows computers
- About NetBackup catalog recovery from disk devices
- About NetBackup catalog recovery and symbolic links
- NetBackup disaster recovery email example
- About recovering the entire NetBackup catalog
- About recovering the NetBackup catalog image files
- About recovering the NetBackup databases
- Recovering the NetBackup catalog when NetBackup Access Control is configured
- Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
- Recovering the NetBackup catalog without the disaster recovery file
- Recovering a NetBackup user-directed online catalog backup from the command line
- Restoring files from a NetBackup online catalog backup
- Unfreezing the NetBackup online catalog recovery media
- Steps to carry out when you see exit status 5988 during catalog recovery
Prerequisites for recovering the NetBackup catalog or NetBackup catalog image files
Caution:
NetBackup Catalog Recovery is a critical process. During the catalog recovery process, you must not perform any other operation using the NetBackup web UI or the NetBackup Administration Console. The NetBackup database and all the services will be down during the process.
Caution:
Do not run any client backups before you recover the NetBackup catalog or catalog image files.
Note:
After a catalog recovery, NetBackup freezes the removeable media that contains the catalog backup. This operation prevents a subsequent accidental overwrite action on the final catalog backup image on the media. This final image pertains to the actual catalog backup itself, and its recovery is not part of the catalog recovery. You can unfreeze the media.
Before you recover the NetBackup catalog or NetBackup catalog image files, review the following requirements and information:
Ensure that NetBackup is running in the recovery environment.
Configure the recovery devices in NetBackup.
Ensure that the media on which the catalog backups exist are available to NetBackup.
If the NetBackup primary server is part of a cluster, ensure that the cluster is functional.
You must be logged on to the primary server from which you want to recover the catalog.
If NetBackup is configured as a highly available application (cluster or global cluster), freeze the cluster before you begin the recovery process to prevent a failover. Then, unfreeze the cluster after the recovery process is complete.
To recover the catalog from the web UI, you must have the Administrator role or similar permissions. To use the bprecover command, you must have root (administrative) privileges.
If the catalog was backed up on a NAT media server, you must carry out certain steps to establish a connection with the NAT media server before catalog recovery.
See Establishing a connection with NAT media server before catalog recovery.
Ensure that you have the location of the disaster recovery file.
Recovery of the entire catalog or the catalog image files relies on the disaster recovery information. This file contains the NetBackup primary server host identity. The location of the disaster recovery file is configured in the catalog backup policy and is saved in a file during the catalog backup.
See NetBackup disaster recovery email example.
If you do not have the disaster recovery file, you can still recover the catalog. However, the process is much more difficult and time-consuming.
See Recovering the NetBackup catalog without the disaster recovery file.
More Information