Veritas Flex Appliance Getting Started and Administration Guide
- Product overview
- Release notes
- Flex Appliance 4.0 new features, enhancements, and changes
- Flex Appliance 4.1 new features, enhancements, and changes
- Flex Appliance 4.2 new features, enhancements, and changes
- Supported update paths to this release
- Operational notes
- Flex Appliance 4.0 release content
- Flex Appliance 4.1 release content
- Flex Appliance 4.2 release content
- Getting started
- Managing network settings for instances
- Managing users
- Overview of the Flex Appliance default users
- Managing Flex Appliance Console users and tenants
- Adding a tenant
- Editing a tenant
- Removing a tenant
- Adding a local user to the Flex Appliance Console
- Connecting a remote user domain to the Flex Appliance Console
- Editing a remote user domain in the Flex Appliance Console
- Importing a remote user or user group to the Flex Appliance Console
- Managing single sign-on (SSO)
- Managing identity providers (IDPs)
- Importing a single sign-on user or user group to the Flex Appliance Console
- Managing user authentication with smart cards or digital certificates
- Changing a local user password in the Flex Appliance Console
- Expiring local user passwords in the Flex Appliance Console
- Unlocking a user account in the Flex Appliance Console
- Removing users from the Flex Appliance Console
- Changing the password policy
- Changing the hostadmin user password in the Flex Appliance Shell
- Changing the sysadmin user password in the Veritas Remote Management Interface
- Managing multifactor authentication
- Using Flex Appliance
- Managing the repository
- Creating application instances
- Managing application instances from Flex Appliance and NetBackup
- Managing application instances from Flex Appliance
- Resizing instance storage
- Editing instance network settings
- Assigning Fibre Channel ports to an instance
- Unassigning Fibre Channel ports from an instance
- Managing application add-ons on instances
- Viewing instance performance metrics
- Clearing a configuration error status on an application instance
- Deleting an application instance
- Upgrading application instances
- Updating an application instance to a newer revision
- About Flex Appliance updates
- Remote replication
- About remote replication
- Pairing appliances for remote replication
- Creating a replica
- Managing remote replication
- Remote replication best practices
- Monitoring remote replication
- Editing the replication network
- Repairing a lost connection between paired appliances
- Pausing and resuming replication
- Resolving discrepancies between an active and a replica instance
- Changing the replication role of an instance
- Unlinking active and replica instances
- Forgetting a paired appliance
- Appliance security
- Monitoring the appliance
- Registering an appliance
- Configuring alerts
- Monitoring the appliance from the System Health Insights portal
- Viewing the hardware status
- Viewing hardware faults
- Viewing system data
- Clearing the hardware status
- Forwarding logs
- Providing access for external monitoring
- Revoking access for external monitoring
- Reconfiguring the appliance
- Reconfiguring the appliance network
- Changing DNS or Hosts file settings
- Shutting down the appliance
- Performing a factory reset
- Performing a reimage
- Recovering storage data after a factory reset or a reimage
- Performing a storage reset
- Removing a node
- Viewing or resetting the storage shelf order on a Veritas 52xx Appliance
- Troubleshooting guidelines
Unlocking access in lockdown mode
If your appliance is in lockdown mode and you need assistance from Veritas Technical Support, your representative may need an access key to unlock greater access to troubleshoot the issue. Support can generate this access key on their own, but if you prefer, you can also generate it from System Health Insights.
Warning:
Improper use of the access key may result in rendering the node or the entire appliance unusable. The key should only be used for designated troubleshooting and system configuration changes under Veritas Support guidance.
Any unauthorized use is at your own risk, and you assume any liability for failures, defects, loss of data or security, or other issues that may result from such usage.
The node serial number is required to generate an access key. Use the following procedure to locate the serial number of the node that you need to unlock. Then refer to the System Health Insights User Guide for the procedure to generate the access key.
To locate the serial number
- From the System topology page of the Flex Appliance Console, navigate to Head nodes. The serial number is listed in this widget.
You can also run the following command in the Flex Appliance Shell:
show serial-number
- Use the serial number to generate an access key from System Health Insights. The access key has a two-hour expiration period, so make sure that your support representative is ready to assist before you generate it.
For instructions on how to generate the access key, see the topic "Access Key" in the System Health Insights User Guide.