Veritas Access Troubleshooting Guide

Last Published:
Product(s): Appliances (7.3.2)
Platform: 3340
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Veritas Access log files
    3.  
      About event logs
    4.  
      About shell-activity logs
    5.  
      Setting the CIFS log level
    6.  
      Setting the NetBackup client log levels and debugging options
    7.  
      Retrieving and sending debugging information
    8.  
      Insufficient delay between two successive OpenStack commands may result in failure
  3. Monitoring Veritas Access
    1.  
      About monitoring Veritas Access operations
    2.  
      Monitoring processor activity
    3.  
      Generating CPU and device utilization reports
    4.  
      Monitoring network traffic
    5.  
      Exporting and displaying the network traffic details
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3. Bringing services online
      1.  
        Using the services command
    4.  
      Recovering from a non-graceful shutdown
    5.  
      Testing the network connectivity
    6.  
      Troubleshooting with traceroute
    7.  
      Using the traceroute command
    8.  
      Collecting the metasave image of a file system
    9.  
      Replacing an Ethernet interface card
    10. Speeding up replication
      1.  
        About synchronizing a replication job
      2.  
        Synchronizing an episodic replication job
    11.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Veritas Access cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Veritas Access installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
    4.  
      Excluding PCI IDs from the cluster
    5.  
      Cannot recover from root file system corruption
    6.  
      The storage disk list command returns nothing
  7. Troubleshooting Veritas Access CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Veritas Access GUI startup issues
    1.  
      Resolving GUI startup issues

Using the services command

To display the state of the services

  • To display the important services running on the nodes, enter the following:
    Support> services show
                       access
Service            01        02
-------         -------- --------
nfs               ONLINE   ONLINE
cifs              ONLINE   ONLINE
ftp               ONLINE   ONLINE
iSCSIInitiator    OFFLINE  OFFLINE
gui               ONLINE   ONLINE
console           ONLINE   ONLINE
nic_pubeth0       ONLINE   ONLINE
nic_pubeth1       ONLINE   ONLINE
fs_manager        ONLINE   ONLINE

To display the state of all of the services

  • To display all of the services running on the nodes, enter the following:
    Support> services showall
                       access
Service            01        02
-------         -------- --------
nfs               ONLINE   ONLINE
cifs              ONLINE   ONLINE
ftp               ONLINE   ONLINE
iSCSIInitiator    OFFLINE  OFFLINE
console           ONLINE   ONLINE
gui               ONLINE   ONLINE
nic_pubeth0       ONLINE   ONLINE
nic_pubeth1       ONLINE   ONLINE
fs_manager        ONLINE   ONLINE
10.182.107.201    ONLINE   ONLINE
10.182.107.202    ONLINE   ONLINE
10.182.107.203    ONLINE   ONLINE
10.182.107.204    ONLINE   ONLINE
/vx/fs1           ONLINE   ONLINE

To fix any service fault

  • To fix any service fault, enter the following:
    Support> services autofix
Attempting to fix service faults...........done

To bring a service online

  • To bring a service online on the nodes, enter the following:
    Support> services online servicename

    where servicename is the name of the service you want to bring online.

    For example:

    Support> services online 10.182.107.203

    This IP address is the virtual IP address that can be onlined.