Veritas Access Troubleshooting Guide

Last Published:
Product(s): Appliances (7.3.2)
Platform: 3340
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Veritas Access log files
    3.  
      About event logs
    4.  
      About shell-activity logs
    5.  
      Setting the CIFS log level
    6.  
      Setting the NetBackup client log levels and debugging options
    7.  
      Retrieving and sending debugging information
    8.  
      Insufficient delay between two successive OpenStack commands may result in failure
  3. Monitoring Veritas Access
    1.  
      About monitoring Veritas Access operations
    2.  
      Monitoring processor activity
    3.  
      Generating CPU and device utilization reports
    4.  
      Monitoring network traffic
    5.  
      Exporting and displaying the network traffic details
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3. Bringing services online
      1.  
        Using the services command
    4.  
      Recovering from a non-graceful shutdown
    5.  
      Testing the network connectivity
    6.  
      Troubleshooting with traceroute
    7.  
      Using the traceroute command
    8.  
      Collecting the metasave image of a file system
    9.  
      Replacing an Ethernet interface card
    10. Speeding up replication
      1.  
        About synchronizing a replication job
      2.  
        Synchronizing an episodic replication job
    11.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Veritas Access cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Veritas Access installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
    4.  
      Excluding PCI IDs from the cluster
    5.  
      Cannot recover from root file system corruption
    6.  
      The storage disk list command returns nothing
  7. Troubleshooting Veritas Access CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Veritas Access GUI startup issues
    1.  
      Resolving GUI startup issues

Using the traceroute command

The Support> traceroute command displays all of the intermediate nodes on a route between two nodes.

To use the traceroute command

  • To use the Support> traceroute command, enter the following:
    Support> traceroute destination [source] 
[maxttl]

    destination

    The target node. To display all of the intermediate nodes that are located between two nodes on a network, enter the destination node.

    You need to specify either an IPv4 address for an IPv4 installation or an IPv6 address for an IPv6 installation.

    The accepted range for an IPv6 prefix is 0-128 integers.

    source

    Specifies the source node name from where you want to begin the trace.

    maxttl

    Specifies the maximum number of hops. The default is seven hops.

    For example, to trace the route to the network host, enter the following:

    Support> traceroute www.veritas.com fssClus_01 10
traceroute to www.veritas.com (23.5.150.79), 10 hops max, 60 byte packets
 1  puna-sli-core-b01-vlan329.net.symantec.com (10.209.192.2) 0.356 ms  0.354 ms 0.376 ms
 2  punb-vfpi-eng-1-aggregate2-104.net.veritas.com (10.209.186.14) 0.298 ms 0.322 ms 0.379 ms
 3  puna-spi-core-b02-vlan105.net.symantec.com (143.127.185.130) 1.851 ms  1.964 ms  1.940 ms
 4  bnrcatcore01-teng6-2.net.symantec.com (143.127.185.205)  1.902 ms 1.903 ms 1.932 ms
 5  puna-vfpi-main-1-vip.net.veritas.com (10.212.252.50) 1.886 ms 1.945 ms 1.922 ms