Veritas Access Troubleshooting Guide

To troubleshoot a problem, it helps to consider the following:

• Check for previous occurrence.

  Check existing troubleshooting information to see if the problem has occurred before. For this type of information, a good source is the Veritas Access Release Notes. The release notes contain a list of known issues for Veritas Access and possible workarounds.

• Consider recent alterations.

  If a system has problems immediately after some kind of maintenance, software upgrade, or other change, the problems might be linked to those changes.

• Determine what works.

  If a system does not produce the desired end result, look for what operates properly. Identify where the problem is not and focus your efforts in other areas. Whatever components or subsystems necessary for the properly working parts to function are probably okay.

• Use your experience.

  Based on your knowledge of how a system works, think of various failures that might cause this problem to occur. Check for those failures. Start with the most likely failures based on circumstances, history, or knowledge of existing feature weaknesses.