Veritas Enterprise Vault™ Compliance Accelerator Installation Guide

Last Published:
Product(s): Enterprise Vault (12.1)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator components
    3. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Preparing to install Compliance Accelerator
    1. Configuration options for Compliance Accelerator
      1.  
        Compliance Accelerator configuration for large installations
      2.  
        Compliance Accelerator configuration for smaller installations
    2.  
      Supported versions of Enterprise Vault in Compliance Accelerator environments
    3. Prerequisites for Compliance Accelerator
      1.  
        Prerequisites for the SQL Server computer
      2.  
        Prerequisites for the Compliance Accelerator server computer
      3.  
        Prerequisites for the Enterprise Vault server computer
      4.  
        Prerequisites for Compliance Accelerator client computers
    4.  
      Configuring Outlook to enable the processing of items with many attachments or many recipients
    5.  
      Setting the Windows and ASP.NET Temp folder permissions
    6. Security requirements for temporary folders
      1.  
        Granting additional users and groups access to the temporary folders
    7.  
      Disabling networking facilities that can disrupt a Compliance Accelerator environment
    8.  
      Disabling the Windows Search Service on the Compliance Accelerator server
    9.  
      Ensuring that the Windows Server service is running on the Compliance Accelerator server
    10.  
      Configuring the SQL Server Agent service
    11.  
      Assigning SQL Server roles to the Vault Service account
    12.  
      Verifying that Enterprise Vault expands distribution lists
  3. Installing Compliance Accelerator
    1. Installing the Compliance Accelerator server software
      1.  
        Allowing Enterprise Vault to communicate with Compliance Accelerator through the Windows firewall
      2.  
        Creating the configuration database and customer databases
      3.  
        Uploading the Compliance Accelerator report templates
      4. Configuring Compliance Accelerator for use in a SQL Server AlwaysOn environment
        1.  
          Using SQL Server Reporting Services in an AlwaysOn environment
      5. Installing Compliance Accelerator in a clustered environment
        1.  
          Configuring Compliance Accelerator for use in a Network Load Balancing cluster
      6.  
        Maximizing security in your Compliance Accelerator databases
    2. Installing the Compliance Accelerator client software
      1.  
        Modifying the configuration file for the Compliance Accelerator client
      2.  
        Using the MSI installer package to install the Compliance Accelerator client
    3.  
      Uninstalling Compliance Accelerator
  4. Appendix A. Ports that Compliance Accelerator uses
    1.  
      Default ports for Compliance Accelerator
    2.  
      Changing the ports that Compliance Accelerator uses
  5. Appendix B. Troubleshooting
    1.  
      Error messages appear in the event log when upgrading to Compliance Accelerator 12.1
    2.  
      Enterprise Vault Accelerator Manager service not created
    3.  
      Enterprise Vault Accelerator Manager service does not start
    4.  
      "Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer
    5.  
      Home page of Compliance Accelerator website not found
    6.  
      Cannot create or upgrade Compliance Accelerator customer databases when Symantec Endpoint Protection is running
    7.  
      Permissions error when uninstalling the Compliance Accelerator client from a UAC-enabled computer
    8.  
      Uninstalling the Compliance Accelerator client from a shared location may prevent other users from starting the client

Prerequisites for Compliance Accelerator client computers

Table: Required software for Compliance Accelerator client installation lists the software items that you must install and configure on the computers that are to run the Compliance Accelerator client software.

Table: Required software for Compliance Accelerator client installation

Items

Notes

.NET Framework

You require .NET Framework 4.5.2.

See the Links To Related Software folder in the distribution media.

Notes client

You require version 8.5.3 or later of the Notes client to view Domino items in their original form rather than in an HTML representation of the items. Install the client in single-user mode.

Outlook

You require one of the following to view Exchange Server items in their original form rather than in an HTML representation of the items:

  • Outlook 2010.

  • Outlook 2013.

Visual C++ Redistributable

You require both of the following if you want to view Domino items in their original form rather than in an HTML representation of the items:

  • Microsoft Visual C++ 2008 SP1 Redistributable (x86)

  • Microsoft Visual C++ 2013 Redistributable (x86)

The installation files for the Visual C++ 2008 SP1 package are in the Links To Related Software folder on the distribution media.

Web browser

You require one of the following:

  • Microsoft Edge.

  • Microsoft Internet Explorer 9 through 11.

Windows

You require one of the following:

  • Windows 7 Original Release or SP1.

  • Windows 8 or 8.1.

  • Windows 10.

For optimum performance on a Windows 8/8.1/10 computer, run the client in Windows 7 or Windows XP compatibility mode. See the Windows documentation for guidelines on how to do this.

The recommended screen resolution for the Compliance Accelerator client is 1024x768 or higher. For the best results, ensure that your client computers have at least 2 GB of memory.