Veritas Enterprise Vault™ Compliance Accelerator Installation Guide
- Introducing Compliance Accelerator
- Preparing to install Compliance Accelerator
- Configuration options for Compliance Accelerator
- Supported versions of Enterprise Vault in Compliance Accelerator environments
- Prerequisites for Compliance Accelerator
- Configuring Outlook to enable the processing of items with many attachments or many recipients
- Setting the Windows and ASP.NET Temp folder permissions
- Security requirements for temporary folders
- Disabling networking facilities that can disrupt a Compliance Accelerator environment
- Disabling the Windows Search Service on the Compliance Accelerator server
- Ensuring that the Windows Server service is running on the Compliance Accelerator server
- Configuring the SQL Server Agent service
- Assigning SQL Server roles to the Vault Service account
- Verifying that Enterprise Vault expands distribution lists
- Installing Compliance Accelerator
- Installing the Compliance Accelerator server software
- Allowing Enterprise Vault to communicate with Compliance Accelerator through the Windows firewall
- Creating the configuration database and customer databases
- Uploading the Compliance Accelerator report templates
- Configuring Compliance Accelerator for use in a SQL Server AlwaysOn environment
- Installing Compliance Accelerator in a clustered environment
- Maximizing security in your Compliance Accelerator databases
- Installing the Compliance Accelerator client software
- Uninstalling Compliance Accelerator
- Installing the Compliance Accelerator server software
- Appendix A. Ports that Compliance Accelerator uses
- Appendix B. Troubleshooting
- Error messages appear in the event log when upgrading to Compliance Accelerator 12.1
- Enterprise Vault Accelerator Manager service not created
- Enterprise Vault Accelerator Manager service does not start
- "Access is denied" message is displayed when you try to create a customer database on a UAC-enabled computer
- Home page of Compliance Accelerator website not found
- Cannot create or upgrade Compliance Accelerator customer databases when Symantec Endpoint Protection is running
- Permissions error when uninstalling the Compliance Accelerator client from a UAC-enabled computer
- Uninstalling the Compliance Accelerator client from a shared location may prevent other users from starting the client
Prerequisites for the Compliance Accelerator server computer
Table: Required software for Compliance Accelerator server installation lists the software items that you must install and configure on the computer that is to run the Compliance Accelerator server software.
Table: Required software for Compliance Accelerator server installation
Item | Notes |
|---|---|
.NET Framework | You require .NET Framework 4.5.2. See the |
Enterprise Vault | If Compliance Accelerator is installed on a separate computer from Enterprise Vault, you must install the Enterprise Vault software on the Compliance Accelerator computer. As a minimum, you require an 11.0.1 version of one of the following:
See Supported versions of Enterprise Vault in Compliance Accelerator environments. There is no need to configure Enterprise Vault after you have installed it on your Compliance Accelerator server computer; do not run the Enterprise Vault configuration wizard. In addition, if the Enterprise Vault Admin service is running on your Compliance Accelerator server computer, we recommend that you stop it and set its startup type to Disabled. To search on content with Compliance Accelerator, set indexing on the Enterprise Vault archives to full. |
You require IIS 7.5 or later with ASP.NET, IIS 6.0 Management Compatibility, and Windows Authentication. | |
Notes client | You require version 8.5.3 or later of the Notes client so that client users can export Domino items. Install the client in single-user mode, using the account under which the Accelerator Manager service runs. |
You require Outlook 2013 so that client users can export Exchange Server items in PST format and download the original versions of the items. The export-to-PST feature requires a 32-bit version of Outlook 2013; it does not work with the 64-bit version. Add the AttachmentMax and RecipientMax values to the registry on the Compliance Accelerator server to avoid problems when processing items that have many attachments or many recipients. See Configuring Outlook to enable the processing of items with many attachments or many recipients. | |
Visual C++ Redistributable | You require both of the following:
The installation files for the Visual C++ 2008 SP1 package are in the |
Web browser | You require one of the following:
For optimum results, do the following:
|
Windows | You require Windows Server 2012, Standard Edition or DataCenter Edition. We recommend that you do the following:
|
For the best results, we recommend that you install the Compliance Accelerator server software on a computer that has the following:
64-bit architecture.
At least 4 GB of memory.
Sufficient hard drive space to accommodate the searches and export runs that you expect to undertake.
All transaction requests from Compliance Accelerator clients to the Enterprise Vault and Compliance Accelerator servers use the Temp folder of the Vault Service account for temporary storage. Therefore, you must ensure that this folder has sufficient free space to handle large Compliance Accelerator searches and export runs. On both the Compliance Accelerator and Enterprise Vault servers, the Vault Service account's Temp folder must be on a drive that has a minimum of 40 GB of free space. However, 80 GB of free space is preferable.
Exclude the Vault Service account's Temp folders from antivirus scanning.
Multiple hard drives. For example, you might use drive C for the operating system, drive D for the CD or DVD drive, drive E for the Temp folder of the Vault Service account, and drive F for the export output folder. You might split the Windows paging file across drives E and F.