Veritas Enterprise Vault™ Compliance Accelerator Administrator's Guide
- Introducing Compliance Accelerator
- Key features of Compliance Accelerator
- About the Compliance Accelerator components
- The Compliance Accelerator process
- About randomly sampling items with Compliance Accelerator
- About the intelligent review feature in Compliance Accelerator
- About the deduplication feature in Compliance Accelerator
- Product documentation
- Introducing the Compliance Accelerator client
- Setting up employees and employee groups
- Working with departments
- About departments
- Creating departments
- Adding monitored employees and groups to departments
- Editing the monitoring policy for employees and groups
- Moving employees or groups between departments
- Moving departments
- Assigning department reviewers, compliance supervisors, and delegates
- Implementing Chinese Walls security
- Managing exception employees
- Grouping departments into partitions
- Using attributes to classify departments
- Searching for items
- About searching with Compliance Accelerator
- Creating and running Compliance Accelerator searches
- About the search criteria options
- Guidelines on conducting effective searches
- Pausing and resuming Compliance Accelerator searches
- About the Monitor Searches tab
- Searching the items of exception employees
- Selecting the archives in which to search
- Building Compliance Accelerator search schedules
- Defining hotwords to search for
- Configuring how Compliance Accelerator handles email addresses
- Manually reviewing items
- About reviewing with Compliance Accelerator
- About the Review pane
- Filtering the items in the Review pane
- Assigning review marks to items
- Adding comments to items
- Viewing the history of items
- Displaying printable versions of items
- Downloading the original versions of items
- Copying the item list to the Clipboard
- Changing how the Review pane looks
- Setting your Review pane preferences
- Escalating items
- Storing reviewing comments for reuse
- Working with research folders
- Exporting items
- Creating and viewing reports
- About the Compliance Accelerator reports
- Creating Compliance Accelerator reports
- Available Compliance Accelerator reports
- Compliance Supervisor Responsibility report
- Department Roles Detail report
- Department Roles Summary report
- Differential Sampling Summary by Department report
- Effective Roles by User report
- Evidence of message type Review by Department/Employee reports
- Item Aging by Department report
- Message Stats Summary report
- Message Summary report
- Monitored IDs by Department report
- Questioned Items by Department report
- Responsibility by Department report
- Responsibility by Reviewer report
- Review Activity Summary by Department report
- Reviewer Activity by Department report
- Reviewer Activity Detail report
- Reviewer Mapping report
- Unreviewed Departments report
- Unsupervised Departments report
- Viewing existing reports
- Deleting reports
- About viewing Compliance Accelerator datasets using the OData web service
- Appendix A. Customizing Compliance Accelerator
- Specifying the Windows domains with which to synchronize employee details
- Customizing the reviewing action statuses
- Setting Compliance Accelerator system configuration options
- Ad Hoc Searches configuration options
- Diagnostics configuration options
- Document Conversion configuration options
- Export/production configuration options
- General configuration options
- Home Page configuration options
- Item Prefetch Cache configuration options
- Item Prefetch Cache (Advanced) configuration options
- Policy Integration configuration options
- Profile Synchronization configuration options
- Random Capture configuration options
- Reviewing configuration options
- Search configuration options
- Security configuration options
- System configuration options
- Vault Directory Synchronization configuration options
- Customizing the columns in the Review pane
- Appendix B. Importing configuration data from an XML file
- Appendix C. Troubleshooting
- A security warning may appear when you preview certain items in the Review pane of the Compliance Accelerator client
- Issues with the random sampling of items
- Display issues when you run the Compliance Accelerator client in Windows 8 or later
- Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
- Vault stores not displayed in the Compliance Accelerator client
- Compliance Accelerator searches return unexpected results
- Errors when exporting items from Compliance Accelerator
- TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
- Synchronization errors after you rename the SQL Server computer
- Performance counter errors when the Accelerator Manager service starts
- SQL Service Broker warning when restoring a customer database to a different server
- Issues with Compliance Accelerator reports
- You receive the message "An error occurred creating the report" when you try to generate reports
- Prompt to install SQL Server when printing a report for the first time
- Reports that you export as CSV may not open properly in Microsoft Excel
- Garbled Japanese characters when exporting reports in Acrobat format
- Troubleshooting OData errors
About the Review pane
The Review pane lets you review and mark the items in a review set. The pane is divided into the following areas:
The following sections describe the areas of the review pane:
The header area provides options for customizing the view and selecting different items to display.
 | Maximizes the Review pane by hiding the button bar across the top of the Compliance Accelerator window. Click the button again to restore the button bar. |
 | Lets you view the items that you have copied to a research folder for further investigation. |
 | Lets you perform a search that is based on the currently selected item. |
 | Sets your preferences for the Review pane. |
View | Lets you hide or change the position of the Reading pane and set the size of the text to display in it. |
Unreviewed | Shows the number of items in the list that you have yet to review. |
Item | Shows the Compliance Accelerator ID of the highlighted item. If you know the ID of an item that you want to review, type it here and then press the Enter key to display the item. |
Group | Groups the items in the list by date, author, subject, policy action, or relevancy. Display or hide the items in a group by clicking the down-arrow or up-arrow button at the left. |
Sort | In lists where you have chosen not to group the items, lets you sort the items by date, author, subject, policy action, or relevancy. |
 | Downloads the current item in its original form and opens it in the appropriate application. You can also download an item by right-clicking the item and then clicking . |
 | Sends the current item for printing. |
Mark | Shows the mark that is assigned to the current item. |
Status | Shows the status of the current item. |
The filter pane provides a large number of criteria by which you can filter the items in the list. The number next to each filter option shows the number of matching items that Compliance Accelerator will add to the item list when you apply the selected filters.
The item list shows the items in the review set that match the filter options you have selected. Unreviewed items display in bold text.
Any items that are colored blue are also in a research folder that is associated with the department. If you choose to sort the items by relevancy, irrelevant items display with a gray background.
Note:
Compliance Accelerator stores the date and time values for items as Coordinated Universal Time (UTC). However, in the item list and right-hand Preview pane, it converts these values according to your computer's local time zone setting. As a result, two Compliance Accelerator reviewers in different time zones may see different dates and times for the same items.
This is the expected behavior, and it is identical to the way that applications like Microsoft Outlook show the dates and times of items.
The tabs at the bottom of the Reading pane have the following functions:
Preview | Displays an HTML preview of the current item. |
Comments | Shows the comments that reviewers have assigned to the current item. |
History | Displays the comment and audit history of the current item. |
Printable | Displays a printable version of the current item. |
The footer area provides facilities for navigating from one item to another and applying marks and comments to those items.
 | Displays the first page of items for review. |
 | Displays the previous page of items for review. Pressing the key sequence Alt+z performs the same function. |
n of m | Shows the number of the currently displayed page and the total number of pages. To go to a particular page, type its number in the box and then press Enter. |
 | Displays the next page of items for review. Pressing the key sequence Alt+x performs the same function. |
 | Displays the last page of items for review. |
Comment | Lets you type a comment to add to the selected items. In the item list, the comment indicator symbol in the column indicates that one or more comments have been added to the items. |
Pending/Questioned/Reviewed Irrelevant/Reviewed Relevant | Applies the required mark to the selected items. You can mark several items at once if you have Apply Bulk Review Action permission. |
 | If displayed, lets you assign the selected items to one or more escalation reviewers for further audit and review. |
 | If displayed, lets a compliance supervisor mark an item as having being appraised. |
 | If displayed, lets you delete one or more items from the review set. |
 | If displayed, lets you commit to the review set either the selected items or all the items in the research folder for other reviewers to see. |
 | If displayed, lets you assign an escalated item to another escalation reviewer. |
 | If displayed, lets you close an escalated item once you have finished work on it. A closed item is still visible to other escalation reviewers, but they can only perform actions on it if a department reviewer re-escalates the item. |
 | If displayed, lets you select a research folder in which to copy either the selected items or all the items in the current review set. |