Veritas NetBackup™ Virtual Appliance Documentation

If you use the Appliance Management Console to upgrade from version 4.1 to this release, and the agent appliance is on Appliance Management Agent (AMA) version 1.4.2, the upgrade readiness analyzer hangs and times out after an hour. To avoid this issue, upgrade the agent appliance to AMA version 2.0 before you start the appliance upgrade.

During the upgrade to this release on a media server appliance or a combined primary and media server appliance, the following repository partition requires at least 20 GB of available storage space:

/dev/mapper/system-rep

If enough storage is not available, the upgrade fails, and the following messages appear in the log files:

If you encounter these error messages, contact Veritas Technical Support for assistance.

Failed Instant Access (IA) workload when ECA is enabled on NetBackup Virtual Appliance and not on NetBackup

An IA workload fails while attempting to access NGINX on an MSDP server, if ECA is enabled on NetBackup Virtual Appliance and not on NetBackup. To resolve this issue re-import the ECA certificates on the appliance using the Settings > Security > Certificate > Import command. The Import command registers and enables the same ECA on NetBackup and NetBackup Virtual Appliance layers.

Intermittent test email notification after upgrade

After upgrading to version 4.0, the test email may not always succeed. To workaround this issue, delete all of the SMTP server configuration information and then re-enter all of the information.

After an upgrade to software version 5.0, NetBackup CLI users may not be able to log in to the appliance. To resolve this issue, log in to the appliance as the administrator and run the following command:

Support->Service Restart nbapp-nbcli.

When you attempt to copy a software update to the share directory, do not initiate any other commands until the copy finishes. If you run a command during the copy process, you may see that the software update is listed and available. However, if you install that software update, it can fail.

If you receive an email stating "No license exists" during the initial configuration of a media server, you can safely disregard the email. The email is sent during host name configuration. The license key file is renamed when it is modified with the new host name, and the alert mechanism cannot locate the license temporarily. When the configuration completes, the license is set correctly. You can check the license key with the Main > Manage > License > List command in the NetBackup Virtual Appliance Shell Menu.

Windows 7/8.1 clients cannot automatically access the appliance CIFS shares. To work around this issue, run the following command from a Windows command prompt on the client:

net use /user:admin \\appliance-name *, where appliance-name is the fully qualified domain name (FQDN) of the appliance.

Enter your appliance administrator password at the prompt.

Once you have run this command, the client is able to access the CIFS shares.

The functionality of Active Directory (AD) user names is inconsistent, as described in the following scenarios: