Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.3.0.1, 3.2, 3.1.2, 3.1.1, 3.1)
Platform: NetBackup Appliance OS

About password management and recovery

You may need to recover the admin password or a user password so that those users can regain appliance access. Password recovery can be done based on the following methods:

Table: Password recovery for local and LDAP users

User Type

Steps to change password

Password recovery situations and action

Local Users

Use the Settings > Password Management tab from the NetBackup Appliance Web Console.

Situations: An employee that maintains the password may leave the company, or you may lose or forget the password.

Action: If any of these situations occur, contact Veritas Technical Support for assistance and ask the representative to reference tech note TECH189518/000016161.

LDAP, Active Directory, or Kerberos-NIS users

Use the following steps to reset or change the password:

  • Update the user password in the Active Directory server, LDAP server, or Kerberos-NIS server.

  • Change the appliance admin password from the Settings > Password Management tab in the NetBackup Appliance Web Console.

Situation: An LDAP user leaves the company, or may lose or forget the password. Use the following steps to reset or change the password for an LDAP user:

  • Recover the password using the LDAP server.

  • Contact Veritas Technical Support for changing the password.