Veritas NetBackup™ Appliance Troubleshooting Guide
Error messages displayed during initial configuration
Table: Errors in initial configuration lists some of the common error messages that you may come across during the initial configuration of your NetBackup Appliance:
Table: Errors in initial configuration
Error messages | Explanation | Recommended action |
|---|---|---|
Failed to configure DNS settings or host name Resolution entries due to some unexpected error. | This error message is displayed when there is a problem in setting the DNS information. This error may occur because the script did not return valid input or some unexpected condition occurs. | Please gather the device logs using the DataCollect command and Contact support. |
Failed to load Host Configuration settings due to some unexpected error. | This message appears when there is a problem in getting the DNS information for the appliance. This error may occur because the script did not return a valid input or some unexpected condition occurs. | Please gather the device logs using the DataCollect command and Contact support. |
Cannot set the hostname "Name". An internal error occurred in Appliance. Check the logs to see the detailed reason. | This error can occur for the following reasons:
| Try the following actions to resolve this issue:
|
Unable to connect to Master Server. | This message appears due to the following reasons:
| You can resolve this issue by performing the following checks:
|
Incorrect user input - The master server name cannot be same as the appliance host name. | This message appears if you select the role as media, and enter the host name of a master server. | Please enter the correct master server name. |